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Blue Banana Reviews 

5,560
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 662 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional staff who make them feel comfortable and at ease. Many highlight the excellent piercing service, noting the clean environment, quick procedures, and overall positive experience. People also appreciate the great quality and wide selection of products, competitive prices, and fast, well-packaged delivery. However, some people were dissatisfied with piercing outcomes, mentioning issues like unhealed piercings, incorrect placement, or being told a piercing wasn't infected. A few others also felt that customer service was poor, citing rude staff, issues with billing for services, or items being out of stock.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their welcoming, helpful, and friendly... See more

Product

People report positive experiences with product, often praising the quality of items such as t-shirts,... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly and professional staff who... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied

Rated 5 out of 5 stars

Had an absolutely amazing time in your Plymouth store, Liam and the team are an asset to you, loving the fresh new look it’s easier to shop but but but what has happened to the music ?!? Bought some c... See more

Company replied

Rated 5 out of 5 stars

Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 97% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,560)

    608 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Absolutely love this company from thier…

    Absolutely love this company from thier brick and mortar to their online service. They are amazing

    April 4, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    nose piercing

    came in yesterday to get my nose pierced, staff are very friendly and helpful, piercing turnt out lovely, the piercer was also very friendly and made you feel very calm and talked you through everything before hand. 5 stars!!

    April 12, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Don't go anywhere else (even if they're free)

    I went into Reading not planning to get a piercing. However, upon chatting with the friendly staff and seeing the lovely jewellery I was SO tempted. There was no pressure or hard sell, so I decided to think about it.

    As I pootled around town. I was surprised to see how many shops now offer piercing with a needle. Most of them free with a purchase. I had a chat with all of them, and none had the knowledge or confidence that made me want to stay and get a piercing with them. One of them was even piercing in the shop, in full view. This made me very uncomfortable.

    I made my way back to Blue Banana, who charged £15. I believe experience and knowledge is very much worth paying for, and this was a very fair price. Bella was available to see me. I was shown to a private treatment room, and Bella changed into uniform and wore appropriate PPE. While I was deciding where to have the piercing I looked at therapeutic placement. I decided to have a Shen Men piercing in the hope it'll have a calming side effect (which I'm sure will make my family happy). Bella took time to ensure we got the placement just right. Despite it being a cartilage piercing it's been surprisingly pain free. She was very patient and gentle which filled me with confidence.

    I'm now thinking about having more holes in my other ear as soon as I can. Wholeheartedly recommended. Thank you all at BB.

    April 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Tarten Dr. Martens

    Easy to order. Read reviews for company and did not disappoint. Delivered promptly and in perfect condition. Also v competitive price, £80 less than other sites so great for granny spoiling .

    April 2, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Mum and daughter piecing

    Me and my daughter always go to Blue banana for our piercings.
    The staff are always welcoming and kind, which is great as my daughter is autistic.
    So needs that extra reassurance.

    April 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    I got my belly pierced and Ellie was…

    I got my belly pierced and Ellie was super gentle and talked me through it the piercing is super straight and I love it all thanks to Ellie.

    April 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Had a change of Tragus piercing Hannah…

    Had a change of Tragus piercing Hannah was so sweet and gentle, would definitely go back if I need any piercing done or changed…

    April 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your five-star review of our Wolverhampton location. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Incorrect item initially sent

    Incorrect item initially sent, however communication was good, return label sent and correct item sent out the same day. Great service and ordered item is great 👍

    March 24, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Great service

    Delivery of my order was super quick, Blue Banana kept me informed of the status of my order.

    March 31, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Great experience for daughter with Autism and ADHD

    My 9 year old had her ears pierced yesterday by Grace. She has Autism and ADHD with sensory avoidance, I can’t praise them enough. We went in a couple of weeks earlier to chat through her needs and everything was explained so my Daughter knew what to except, this was with another lady who understood the needs of my child.
    On the day Grace was amazing with her, the experience was a positive one.
    Thank you team

    April 6, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    so amazing!

    I was so nervous but staff was so reassuring and Kyle in Exeter is the one who did my helix! super chill about it and loved my decisions and was overall an amazing experience! Thank you Kyle

    April 6, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Really good service

    Really good service, arrived in good time, well packaged, love the colours too (manic panic) this brand seems to last well in my daughters hair, easy to apply to, many thanks x

    March 28, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    Customer Services,
    BB Team

    Rated 4 out of 5 stars

    Nice sandals but unfortunately too big so hot to return them

    Lovely sandals. Trying to return them isn't easy as not letting me sign in, gone into forgotten password but not received an email to do this

    March 20, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review! We're sorry that you're having trouble signing into your account.

    We recommend checking your spam folder for password reset emails. However, you can also return your order without signing in. Simply download a form and label from our returns page here: https://www.bluebanana.com/en_GB/returning-items-to-blue-banana

    If you still need some help with the returns process, you can email our customer services team for some assistance.
    We hope to welcome you back to our store soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 4 out of 5 stars

    Went to the Birmingham store and saw a…

    Went to the Birmingham store and saw a gorgeous blouse but not in my size. Blue Banana it online. Received as described, just a little snag at the back that I wouldn't have bought if it was in person.

    March 24, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us. If your order seems faulty, please contact our team with some images of the fault, and we can help you return the item for an exchange or refund. We hope to welcome you back to our website soon!
    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Professional and personable !

    Went in to get my nose pierced and had a great experience :) I only cried a little bit. Grace did an incredible job of putting a needle through my nose, would definitely recommend 👍

    April 1, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Many thanks to Skylar and Esme(?) for…

    Many thanks to Skylar and Esme(?) for their fantastic customer service. They were wonderful and put my mind at ease and made the process of my piercings quick and fairly pain free

    April 1, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I had an amazing experience at blue…

    I had an amazing experience at blue banana newport. Nyla pierced my belly button and she was so lovely and helped ease my nerves. She was fab!!

    March 14, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Fab Service!!

    All staff are so kind at this store! Very welcoming throughout, happy to answer questions - i had my bridge pierced and despite some anxiety the piercer was amazing! Informative, comfortable environment - so pleased with my new piercing!! Could not recommend enough, thanks so much 🖤

    March 31, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Leeds Blue banana - excellent piercing

    Leeds Blue banana - dropped in Saturday and waited barely no time for an appointment. Had a helix piercing on left ear. Had my right ear done a while ago at a different business and it took ages and really hurt. For the sake of symmetry I braced for a similar experience. I needn't have! The lady who did my piercing (sorry forgot your name) was amazing, knowledgeable, informative and did the piercing super quick and barely any pain. Definitely a pro and would highly recommend.

    March 28, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    Blue Banana

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