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Blue Banana Reviews 

5,556
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 680 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, helpful, and professional staff who make them feel comfortable and reassured during excellent piercing services, noting clean environments and careful piercers. People also appreciate the quality and wide selection of products, alongside fast delivery and an efficient ordering process. However, some customers noted concerns regarding piercing experiences, reporting issues with piercings not healing correctly, being improperly placed, or experiencing infection after being told otherwise. A few reviewers were also not happy with specific staff interactions, mentioning rudeness, refusal to honor offers, or being charged for services not received.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Clients share positive opinions on product, frequently highlighting the quality of items such as t-shirts,... See more

Service

Consumers find service to be positive, with many reviewers highlighting friendly and professional staff who... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied

Rated 5 out of 5 stars

Had an absolutely amazing time in your Plymouth store, Liam and the team are an asset to you, loving the fresh new look it’s easier to shop but but but what has happened to the music ?!? Bought some c... See more

Company replied

Rated 5 out of 5 stars

Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 97% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,556)

    604 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Really impressed...!

    Really impressed...!! Cheaper than the actual dm site and came quicker than dm too. Will deffo use this company again

    April 14, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    First purchase from blue banana and was…

    First purchase from blue banana and was a great experience. Very quick delivery. Love my purchase

    April 14, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    super kind and super honest

    super kind and super honest, i’ve had 5 piercings done there and they were done so well, all my friends who want piercings i recommend them here, Jeffery is super funny and kind and helps me with deciding and Sophie is such a good and calm piercer, i love it there

    April 21, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Fast delivery and refunded my items…

    Fast delivery and refunded my items that were out of stock.

    April 12, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Piercings

    Got a tragus piercing here and my friend got a helix, both went really well and our piercers were super friendly (Id name them but I've unfortunately got a terrible memory). The piercings don't hurt at all even just the day after.

    April 18, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    As a parent to a teenage daughter with…

    As a parent to a teenage daughter with alternative tastes Blue Banana has got to be the ideal place for her to shop, I admit I love their products as well! Everything is well made and the staff at our local store are extremely friendly and helpful. They do a great choice of hair dyes as well.

    April 4, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Easy to use website

    Easy to use website, product I wanted and size was available and quick delivery.
    Excellent service

    April 4, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 3 out of 5 stars

    Segment Ring opal description needs updating

    Hair dye great price. But bought a segment ring which said opal and its only on half of one side which looks stupid in my lip. Have responded said they need to update description or give photos of both side and never heard back from them.

    April 7, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi Sarah,

    Thank you for taking the time to leave a review. We are sorry to hear that the product isn't what you expected.

    To note, the product description does describe a 'half opal design'; however, we will be sure to update the description to more accurately reflect the single-sided design.

    We appreciate your comments and we hope to welcome you back soon.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great service and a quality range of…

    Great service and a quality range of products.

    April 11, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Genuinely excellent company

    Genuinely excellent company. Fast delivery, great items, competitive prices. I had to return one of the things because it didn’t fit me right and the returns and refund process was so quick and easy. Have ordered multiple times and Will definitely keep them as a go to!

    April 10, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Laura my piercer did my helix on…

    Laura my piercer did my helix on 17/04/26. She was fabulous, accommodating and made me feel less nervous!! Thankyou

    April 17, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 1 out of 5 stars

    They told me my piercing I got done by…

    They told me my piercing I got done by them wasn’t infected…I went to a pharmacist and it actually was. I was then referred immediately to the GP and the doctor had informed me that if had left it, it would have become something even more serious. I got my daith pierced 9 months ago at Blue Banana, it was healing well and the piercer told me that I can change the jewellery after 6 months. I waited an extra 3 just to be safe, and a few weeks after I changed I started experiencing pain due to extreme swelling. I went to Blue Banana and they stated that it was not infected and I just need to clean it. I still wasn’t convinced so I went to a pharmacist and without hesitation she said it was infected, and that if I had left it longer untreated it would have turned into something more serious. Not gonna lie don’t listen to them listen to a pharmacist.

    April 11, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hello,

    We are very sorry to hear about your recent experience in our Bristol branch.

    Thank you for responding to our Find Reviewer Request. Please know that we have now passed on your information to the area manager for review.

    Thank you for your cooperation.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Easy ordering and quick delivery

    Easy ordering and quick delivery

    April 7, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Perfect 👍

    Item arrived quickly. Well packaged. Absolutely delighted with quality. Exactly as advertised if not even better than expected. I will definitely use again.

    April 7, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Ordered boots online and they arrived…

    Ordered boots online and they arrived in 2 days. Great service!

    March 29, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Absolutely love this company from thier…

    Absolutely love this company from thier brick and mortar to their online service. They are amazing

    April 4, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    nose piercing

    came in yesterday to get my nose pierced, staff are very friendly and helpful, piercing turnt out lovely, the piercer was also very friendly and made you feel very calm and talked you through everything before hand. 5 stars!!

    April 12, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Don't go anywhere else (even if they're free)

    I went into Reading not planning to get a piercing. However, upon chatting with the friendly staff and seeing the lovely jewellery I was SO tempted. There was no pressure or hard sell, so I decided to think about it.

    As I pootled around town. I was surprised to see how many shops now offer piercing with a needle. Most of them free with a purchase. I had a chat with all of them, and none had the knowledge or confidence that made me want to stay and get a piercing with them. One of them was even piercing in the shop, in full view. This made me very uncomfortable.

    I made my way back to Blue Banana, who charged £15. I believe experience and knowledge is very much worth paying for, and this was a very fair price. Bella was available to see me. I was shown to a private treatment room, and Bella changed into uniform and wore appropriate PPE. While I was deciding where to have the piercing I looked at therapeutic placement. I decided to have a Shen Men piercing in the hope it'll have a calming side effect (which I'm sure will make my family happy). Bella took time to ensure we got the placement just right. Despite it being a cartilage piercing it's been surprisingly pain free. She was very patient and gentle which filled me with confidence.

    I'm now thinking about having more holes in my other ear as soon as I can. Wholeheartedly recommended. Thank you all at BB.

    April 10, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

    Rated 5 out of 5 stars

    Tarten Dr. Martens

    Easy to order. Read reviews for company and did not disappoint. Delivered promptly and in perfect condition. Also v competitive price, £80 less than other sites so great for granny spoiling .

    April 2, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Customer Services,
    BB Team

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