I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more
Company replied
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Review summary
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Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more
Company replied
Had an absolutely amazing time in your Plymouth store, Liam and the team are an asset to you, loving the fresh new look it’s easier to shop but but but what has happened to the music ?!? Bought some c... See more
Company replied
Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more
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Company details
About Blue Banana
Written by the company
This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!
Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye
Shop Piercing
Mon to Fri (USA - PST: 12:30am - 8:30am)
Mon to Fri (UK - GMT: 08:30am – 16:30pm)
Helpful Links
Please use the links below to get Customer Service support or to take a closer look at the products we offer.
Customer Service Opening Hours
These hours are when we have agents in the office to answer the phone and respond to tickets & emails.
If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.
Fashion With An Edge!
Written by the company
- Want to Return or Exchange Your Items?
- Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
- Get In Touch
- If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
- Something For Everyone!
- At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.
We Promise to Give Top Quality Service.
We care about each and every customer.
We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.
Contact info
Prince Albert House, Liskeard Business Park, PL14 3US, Liskeard, United Kingdom
- +44 (0) 1579 341907
- info@bluebanana.com
- www.bluebanana.com
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited the Cardiff Branch not so long…
Visited the Cardiff Branch not so long ago to have a few piercings done! I gotta thank Robyn shes fab, nice caring and helped me out to buy the right Jewellery! Thank you so much!! 🫶🏻
May 23, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team,
Customer Services
dismissive and rude staff
Visted yesterday (saturday) and I must say it was not a pleasant experience, i felt like i was a problem and inconvenience I wanted to get my tragus repierced after not putting it back in after a mri scan (my fault) but after explaining to the VERY rude sales woman ( brown hair and glasses sorry i didnt know her name) I was allergic too gold but then only being given expensive gold options and a very shoddy attitude I walked away without a piercing apparently as i was told they only pierce with gold now which from what I saw was very expensive and the choice was not nice I did explain several times I cant wear gold as iam allergic and the attitude and lack of attention got worse immediately she actually waved me off half way through rolled her eyes and ignored me to talk and make a sale with another customer and which i thought was disgusting, iam very disappointed because I have had 5 piercings here before and was offered titanium when i explained. My whole setup is black titanium mainly due to being allergic but also due to being alternative I dont want or need diamonds or pink crystals and I definitely do not need that attitude please train your staff about allergies to piercings and to treat customers with grace won't bother here again
May 30, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your review. We're sorry to hear that you had a dissatisfactory experience in our store. Customer service and satisfaction are of the utmost importance to us, and we're currently in the process of investigating this further with our store staff. We have also sent you a request for more information so that we can better assist you.
We pierce with a wide range of materials, and all of our licensed piercers are trained to deal with allergies in the safest and most thorough manner. We take any breach of this seriously, and we're currently investigating the situation to determine what actually happened. We apologise for the inconvenience and hope to welcome you back to our store soon.
Kind regards,
Customer Services
Everything is amazing
Easy to use website, great quality products! Love the Band tops!! They are fantastic! My partner loves it when I surprise him with more band tops!
Delivery was great! Service was simple!
May 14, 2026
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team,
Customer Services
i loved it
i loved it , they were so helpful in getting me prepared for the piercings and overall i love my piercings and how they turned out
May 30, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team,
Customer Services
Eyebrow piercing for 14 year old
My daughter wanted her eyebrow pierced and the staff were very knowledgeable regarding the procedure. Grace was so reassuring and calm with my daughter and really put her at ease and we loved the final result!! Thank you, will definitely return!
May 30, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team,
Customer Services
Reply from Blue Banana
Hi,
Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team,
Customer Services
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
They were fantastic in the reading…
They were fantastic in the reading store very helpful on both clothing and piercing advice to point going back to get my new piercing
May 28, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
It was my first time having my nose…
It was my first time having my nose pierce staff was very helpfull friendly also the place was very clean i would recommend them to everyone and I would go back
May 28, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
Honest efficient quick not much else to…
Honest efficient quick not much else to say except I will order from them again
May 13, 2026
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
The website is easy to use and the…
The website is easy to use and the service swift and efficient.
May 16, 2026
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
Fantastic service and piercings
My daughter and I had a fantastic experience last week, making the most of their special on piercings we got 4 done with great service from everyone in the store! They greeted us like long lost friends and were patience and helpful. Will definitely go back
May 16, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
Great offer safe delivery
I've been after my Dr martens gryphon sandals for literally three years and I've finally got my hands on a pair. Thanks for the great online deal and safe delivery!
May 9, 2026
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
Cool Energy, Magnetic Essence
Always such a cool energy. Robyn was awesome, both tregus done.... See you blu bananas in a month
May 23, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our website soon!
Kind regards,
BB Team
Nose piercing
The two women working there were so lovely and helpful! Grace did my piercing and she was wonderful, she explained the whole process and was super friendly! Very professional environment and would highly recommend!!
May 23, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Had my lip pierced today by Grace
Had my lip pierced today by Grace. Very confident piercer and an absolute gem of a girl . She was soooo lovely. And also the 2 other girls in there were lovely too,.. very approachable
Thankyou so much
May 23, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
Kind regards,
BB Team
Great customer service and they look…
Great customer service and they look after there customers i will always shop there
May 21, 2026
Unprompted review
Reply from Blue Banana
Hi,
Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!
Kind regards,
BB Team
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