Bluecare Reviews 

Bluecare Express parcel was apparently left by bins, eBay seller and Bluecare Express failed to update details despite requests to the seller and attempts to track parcel. Bluecare Express didn't bother responding after eBay asked me to contact them direct. I really don’t know how they are in business,

I bought Reverse Life liquid from a seller on eBay on Sunday 19th November and allegedly the bottles were said delivery handed to resident on the 21st November which is untrue. There was no notification of this unknown courier to me that they were in receipt of my package or when it would be delivered. I had problems with the seller lying to me and after emailing Bluecare Express and using Resolver there has been no response. I have put in a non delivery claim with eBay. Please beware of buying anything on eBay where they use this so called courier company.

Took a long time to respond to my complaint. However once started they were rigorous, polite, respectful and trustworthy.

Ordered item from eBay, tracking stated as ‘handed to resident’, but nothing arrived, and no-one was actually in when it was supposedly handed to resident. Company no longer answering emails and eBay won’t help.

ITEM FROM EBAY, TRACKING DETAILS SAYING LEFT WITH RESIDENT , OF HOUSE , MY MAIN DELIVERY DROP OFF AND PICK UP IS A SHOP ,SO HOW ON EARTH WAS IT HANDED TO RESIDENT OF HOUSE TOTAL SCAMMERS KEEP AWAY ROTTEN DIRTY SCUM ,EBAY SELLER IS NOT GETTING BACK TO ME IETHER , BEEN AWAY APPARENTLY ON EVERYONES MONEY

After experiencing a problem with an eBay transaction I contacted Bluecare, the team couldn’t have been more helpful, the help I received was second to none and resolved within 24 hours of initial contact. Everything was able to be dealt with by email and the matter resolved.

Bluecare was listed as the EBay shipper. Bluecare brought it to my town, but USPS did the last mile delivery. I didn't know USPS was involved until Bluecare told me. USPS said they delivered to my porch, but instead it was put out of the way, where I couldn't see it, at my garage.

When I couldn't find the package on my porch, I sent an email to Bluecare, they responded quickly, and told me about USPS doing the last mile. So Bluecare did their job properly, it was USPS that hid the package. And when I had a question, Bluecare responded quickly several times. Bluecare got the package here very quickly, much quicker than I expected.

I was kept up-to date of delivery and when I made an enquiry with the company they replied quickly. Parcel delivered safely.

Delivery driver marked this as handed to resident despite there being no-one there at the time. It was left on the doorstep on a busy street and luckily one of my neighbours took it in.

An absolutely dreadful company

Really poor experience. My item was marked as delivered ('left with a resident') 2 days before they even generated a tracking number. I was home when they supposedly 'delivered it' to a 'resident' and there was no attempt to deliver it to me. Customer service is unhelpful passive aggressive - 'I am sorry you are having trouble finding your delivered item'... 'have you checked everywhere?'. Yes, Karen... By all means leave my coffee machine on the street in the middle of a storm, don't notify me it has been delivered or where and then treat me as though I have an IQ of 5.

Avoid this company.

Is a second time they lost my parcel .
Unacceptable service.

Waiting for an answer about my parcel over a month .

Worst courier company ever.
Do not use them !!!!

I wish I knew about this company before ! 2 days ago my Amazon packages were apparently left at my front door which they weren't and now an eBay parcel is saying the same for yesterday and states this company was the courier . I assume Amazon used the same one .

Great customer service, extremely helpful and knowledgeable.

Amazon have to be the worst couiers I have dealt with. They sling goods on the doorstep late evening where they are often left out all night. The courier's are so ignorant they dont even respond when you call them. They even report handed to recipient in person on their tracking when they have actually just slung the goods on the doorstep !

Order an item from ebay, this company sent me an email claiming (like many others on here) to have handed the parcel to the resident (who was out at the time of the delivery)
ebay refused to honour their money back guarantee as courier claimed to have delivered it - so out of pocket.
Ordered from a 2nd seller on ebay, who unfortunately used this company as well. Driver left package outside door, rang the bell and was gone by the time I got to the door, this was at 3pm.
Got an email from ebay saying that driver had handed the package to the customer at 7:15pm - some4 and a bit hours later - so he is obviously fiddling his timings as well, I just hope that he is screwing the company out of money, so that they know how I feel.
AVOID THIS COMPANY IF YOU WANT TO GET YOUR GOODS TO THE CUSTOMER
I have also noticed that the company hasn't bothered to actually reply to any of these complaints

I have recently been trying to get my money back from eBay for a parcel that has been lost by bluecare. They state that the parcel was handed to me personally. This did not happen. I have sent numerous emails to just gain proof so I can proceed with my refund from eBay. They have no proof and have not provided me with any. My emails are now being ignored. I am 100% never going to buy off eBay or anywhere else knowing that they will be delivering my goods. It’s disgusting and would hate to see anyone else loose out on money. DO NOT EXPECT A SAFE PARCEL DELIVERY FROM THEM. I will continue to contact blauecare express until I get proof or they take responsibility for the loss of my delivery.

Would give minus one star if it was available to do so. The company using this service on eBay are also shockingly useless and seemingly also scam. Start-spark-9 from Manchester. They post and send through this company. If you look at their reviews they also scam people so between them and Blue Care they have managed to steal
A lot of parcels and peoples money. EBay say they make the tracking numbers up. I have contacted Bluecare filled out forms and answered questions to no avail. Avoid these people. Never handed to me a large parcel. Checked my records security too. Scammers

The worst delivery service ever! They didn't deliver anything at all but in their tracking system, they say it is delivered while when I contacted them, they didn't know what is the delivery address at all!

Left parcel on my doorstep, unsafe place! Why did you not try a neighbour or put it over the fence. Anyone could of stolen it... luckily it was raining which is why I believe no one stole it.

I bought an item off ebay & they use this blue care express company if you can call it that !! Basically it didn’t arrive blue care express said they posted it through my letterbox which wasnt the case !!! it doesn’t fit in a letterbox lol it was a triple pack deodorant, ! so I complained to eBay and eventually I had a refund ! As regards to BlueCare express, I sent them unlimited emails had nothing in reply. They are useless company and it’s like a scam really to be honest ! avoid using if this company if it’s delivering 😡😡🤬😡🤬