Blue Chip Holidays Reviews 

Our holiday canot go ahead due to the rule of 6 . Having had a message I’d receive an email to cancel, I received no email . 18 !!!!! Phone calls and each time on hold for over 1.5 hrs to have no answer . No reply to emails , no response to messages , I am appalled after using this company for years I will never again book or recommend them ! I am siill in the dark and have a holiday booked they have told me I canot go on but refuse to communicate with me

Comparable online booking experience with other holiday companies. No issues booking online, no issues paying. Problems seem to arise when you need to talk to someone. Impossible to get through. Assuming its resource issues due to covid. Need to try and resolve before I use again.

Like all the other reviewers I have also found it absolutely impossible to contact this company. I have used in the past and always been pleased with the service but since April they do not answer the phone or reply to emails. I have often held on for 2 hours with no reply (if I am not cut off before then). I have found out that the house we are booked into is in the process of being sold and have no idea if our holiday is going ahead. There is no way I can find out on the website so really need to speak with someone. Disgusting!!!

Property itself was lovely and luckily I had the owners details to liaise directly with. However I would not book with Blue Chip again. Cannot get through to customer service via email, Facebook or phone. Takes them two weeks to respond which was not helpful when I was trying to secure the ferry discount a per their website.

They had my bank details and were able to take payments automatically but kept sending me overdue invoices to say that my payments were late. The final straw was that they asked for a £100 security deposit and despite it stating on their website that it would AUTOMATICALLY be refunded I had to chase for it two weeks later. I received an email to say that it would be processed. So customers be warned, you will not automatically receive your money back. Make sure you chase for it.

I made a booking just two weeks before with Sykes and it was a world away from this experience.

This company used to be very good and well run but lately not sure what's happened. You can never contact anyone on the phone as you are just on hold and no one ever picks up or you are cut off. Equally trying to get someone to respond to your emails is a nightmare. If this continues I suggest the holiday property owners will move to another agency. Terrible service.

Blue chip holidays are a bit of a shoddy outfit in my opinion. Communication is non existent to the point where you start to doubt if the company is even legitimate. They are a middle man so when you do finally get hold of someone at the company they have no knowledge of the properties they rent out anyway! Come across as a very untrustworthy and borderline cowboy company. Have to chase to get your deposit back too.
I would actively avoid

I am despairing as a property owner!! I cannot get through on the phone to ask for much needed help, and when you do get through, you meet rude staff not willing to offer any assistance and who just pass the buck!!

I will definitely look for another booking agent for my next property let.

They used to be great but have taken a massive tumble downhill.

Booked a holiday for October half term First week in May. They phoned me five weeks ago and via email agreed to move it back one day and they’d confirm within the hour. Been waiting for an answer for FIVE WEEKS!!! Do I have a holiday YES .... or .... NO? It’s not hard! A few clicks... probably fewer than typing a reply! Have sat on phone lines endlessly mostly getting cut off automatically. NO IDEA if I still HAVE a holiday. They were so good last year. It’s chaos 😢

I have booked a stay in Dorset for the end on this month but have a little issue that needs sorting before hand. We spoke to the owners of the property who advised us to call customer services. We have called and called and called even waited up to an hour to speak to someone but no one wants to pick up the phone. My mum managed to get through after 35 minutes and the boy said he doesn’t know how to assist and they will call in 48hrs as they are working from home and didn’t know how to fix a minor issue we had. Have we had a call back? No. Have we tried every way possible to talk to someone? Yes and still no luck. Disgusting customer service do not book!!!

Booked through bluechip for a weekend getaway and received confirmation email and booking ref. Etc.
Assumed all was good but didnt see any payment coming off my credit card after 10 days (and only 2 weeks away from holiday dates).
Chased on the phone and was told that the holiday is NOT booked but only 'pending' with the home owner. Apparently they had asked her but they hadn't heard back but then, put me on hold for 2 minutes and as if by magic, got an answer, which was no. The dates weren't free. Nothing in the initial email suggested a pending response from the home owner OR the property profile on the website. The fact we went 10 days without any further info and then suddenly they could get hold of the homeowner when we chased them seems very suspicious. I imagine if we didnt chase we would have gone to the holiday apartment and been turned away.
Pretty pathetic attempt from bluechip and clearly need to revise their booking communication

Disgusting do not book. They are the worst company. Booked over a year ago with deposit. Went to go and pay today to find out they have now cancelled our holiday with no reason??? Absolutely DISGUSTING! We are so upset to find out that your company has now taken away our holiday without any reason!

Rest of the reviews say it all! After booking months ago & getting confirmation we all booked the holidays off from work.This disgusting company gave us confirmation and then last week we had to spend 5 hours trying to contact them to find they'd double booked us.Its now too late as everywhere else is fully booked up.One little 4 year old who thought she was going on holiday is now very upset.PLEASE DO NOT BOOK WITH THIS DISGUSTING COMPANY.

Incorrect property information on their website so submitted an enquiry - part of the automatic response:

“ If your email is in relation to property availability and prices, please check our website for up to date information HERE. We regret that due to the volume of email enquiries currently being received, we may not be able to respond to your enquiry. Please therefore use our website to ensure you are able to book your preferred dates.”

So basically we will not reply to a booking enquiry. What a way to run a company!! Do you think I would trust you with my money if you can’t be bothered to work out how to take questions about bookings? How do companies like this survive? Answer - they don’t for long.

Avoid.

bluechip have been taken over by hoseasons

this is a simple statement but what it means is that bluechip are not the company they once were.

i have booked ocean point in suntan sands 3 times through "original"bluechip, all went well, all friendly, emails and phone calls easy!

now, i have a week booked same place, but my oh my how things have changed. i booked in may 2020 for a september week. i paid a deposit, i paid the balance, upon paying the balance a receipt comes to me stating in bold red letters, arrival and departure times have changed access 6pm, out 8am.
a complete change from what i booked for which was 3pm in. 10 am out.
i KNOW cleaning is an issue now, but at no time was i informed of this prior to paying. 10 hours to clean one small 2 bed flat, really. even allowing for a 3 hour stand off and for fogging- if they do it? does not warrant 10 hours.

i have emailed bluechip 3 times, i have phoned every day since 13 august ( 5 days now) twice a day and i usually get cut off at anything between 51 minutes or 1 hour 7 minutes.

do not use this company. beware.
read other reviews, i am not alone in this opinion

I booked a holiday on 6th July for the end of August, giving my payment details. I received confirmation and a reservation number. I didn’t hear anything back from them either by phone or e-mail about the holiday.

I decided to call them today (13th August) and I tried to get through 6 times to them, and was cut off 5 times. After a full 3 (that’s 3) hours I finally got through to someone , who then proceeded to tell me that the owners of the accommodation I’d booked use several sites and I’d been double booked. I was offered to be put through to their sales team to search for alternative accommodation, but I would be 83rd in the queue, so I would have probably aged by the time I’d got through to them or more than likely just cut off once more.

Their communication skills are a joke and I will never use them again. I would advise you all to do the same thing.

Our holiday later this month has just been cancelled without explanation. This holiday was booked a year ago. I have made 23 calls to their so called Customer Services over several weeks but been unable to get through. Have used Blue Chip for years but will never use again now its part of Hoseasons. An absolute disgrace.

Do not book with this rogue company.

I have used Bluechip many times and they have always been good until now when their performance has became very poor. They took a security deposit of £150 off me for a booking which was supposed to repaid 7 days after my return but they have not done it. I have tried contacting them on numerous occasions but no one answers the phones.

I booked a cottage through Cottages.com who are part of this company.The holiday was in april 2020 and was canceled. I am still waiting to get my money back and I am unable to contact them

I have used Bluechip in the past with great success but this holiday hasn't turned out well.

Mainly because they've taken my £400 security deposit and haven't given it back nearly a month after our return! No one answers the phone. You can call once at 8.59am and get the 'offices are closed' message and then again at 9am on the dot and be on hold for an hour before giving up. My emails haven't been returned either. I have started a dispute through my bank.

Previous communications have always come from Bluechip, but the experience before the holiday was odd with emails coming from Hoseasons, Cottages.com and Bluechip.

We also stayed in 1 Quay Court, Newquay. I'm laughing with the irony of the previous lady's post about cleanliness because we were the first in when lockdown restrictions were lifted and the house smelled, there was no hand wash, sanitiser, not enough toilet roll to last a full day, the BBQ was mouldy and the sofa is broken as well as stained. So the same situation as the other review BUT the cleaners were stood outside at 9.15am on the last day kicking us out early because they had 'extra cleaning' to do because of COVID! I ended up leaving my expensive chef's knife behind because of the pressure and it still being in the dishwasher that I was waiting to finish. No hope of getting that back, either, because they've all disappeared.

Edit: I did get the deposit back eventually. Thought it would be fair to update my review to be more positive, but it has negatively affected my perception of what used to be a go-to company for me. I'm associating that with what appears to be the takeover by Cottages.com

We stayed at 1 Quay Court in Newquay last week. The house in itself was impressive with beautiful views across the coast. However we were very disappointed with the cleanliness of the house, particularly in the current climate.
We were told we couldn't access the house until 5pm on the Saturday due to the house requiring a deep (Covid) clean and airing. Although inconvenient having driven 6 hours we felt this reasonable. However there was absolutely no sign of a deep clean or airing when we finally got in. I've compiled a list of problems;
Dust everywhere - on lamps, under furniture, on top of bed headboards etc
Grease on kitchen extractor fan
Windows filthy inside and out in the lounge area
Balcony glass covered in bird poo which was clearly old
Roof terrace unusable due to dirt, moss and general condition
Used plaster down side of settee
1 toilet roll per bathroom for the week
No handsoap provided in bathrooms
No cleaning products provided such as washing up liquid, kitchen spray etc
No beach towels nor equipment provided even though we were told towels were included
Crockery needed washing before use
Settee was stained
Lightbulbs dead in 3 of the bedside lamps
No welcome pack provided.
For the money we paid for the week (£2,350!) we expected a lot more and especially for the house to at least feel and look clean. We feel the cleaning company has let the owners down as the house has nice furniture but it all felt tired, unloved and a bit depressing. We definitely won't be returning.