Blue Cross Reviews 

372
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing thorough background information and ensuring that the entire animal adoption process feels smooth and welcoming. Many consumers genuinely appreciate the helpful guidance, careful handovers, and ongoing support offered even long after bringing their new pets home successfully. However, some people mentioned experiencing poor communication alongside frustrating and unresolved issues regarding professional veterinary care or specific medical treatments. A few reviewers also noted serious concerns about unexpected health problems or undisclosed behavioral challenges discovered shortly after completing the adoption.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kind, friendly, and knowledgeable... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences during the... See more

Product

Reviewers share mixed experiences regarding the pets and adoption process. Some consumers expressed deep... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the adoption process feels smooth, easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rehomed a lovely little cat. Thankyou for making the process easy and for being so welcoming and for the fast turnaround. The photo of me with adopted cat was shared on Facebook ( I consented). How... See more

Company replied

Rated 4 out of 5 stars

I rehomed a 12.2hh companion pony. The initial discussion of possibilities was extremely useful and they were very knowledgeable about the individuals and their suitability. Once the decision was made... See more

Company replied

Rated 5 out of 5 stars

Blue Cross do a fantastic job in rehoming animals. They really care and make sure they are going to good homes. Every care is taken regarding vets checks on the animals before leaving there foster ho... See more

Company replied

Rated 5 out of 5 stars

We adopted Lexi from Burford Rehoming Centre and found all the staff really helpful and gave us lots of information on Lexis background which was really great. The whole process has gone really well a... See more

Company replied


Company details

Information provided by various external sources

Blue Cross is a registered animal welfare charity in the United Kingdom, founded in 1897 as Our Dumb Friends League.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(372)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We’ve just adopted 2 beautiful cats and…

We’ve just adopted 2 beautiful cats and we can’t thank blue cross enough, they have been really helpful from the start of the adoption process to the end, however it’s not really the end because we know they’re there to guide and support us if we need some. Friendly and professional staff.

April 18, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your kind review. We hope your cats are settling in well and wish you many happy years together.

Rated 5 out of 5 stars

Just adopted 3 Guinea pigs ❤️

I have just adopted 3 Guinea pigs from the Sheffield branch. They were amazing and so kind and professional. They requested photos and sizes of the enclosures the gpigs would be going in, gave detailed information on each gpig I was adopting and worked with me to find the best time to pick them up. They showed they really cared for the gpigs I adopted and shared in my excitement of offering them a new home, expressing their willingness to keep helping with their care when needed such as with bonding and also asked for updates.

April 17, 2025
Unprompted review
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Reply from Blue Cross

Thankyou for your kind words about our Sheffield team. We hope your Guinea pigs are settling in well.

Rated 5 out of 5 stars

Ellie and Jennifer

We were welcomed by the team, given lots of information and given time to ask questions and we were successful in adopting two beautiful chihuahua pups.
It was a lovely experience, we had time with the pups, given time to make a decision and have access to ongoing support.

April 15, 2025
Unprompted review
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Reply from Blue Cross

Thank you very much for taking the time to leave us such a great review. We wish you and your new chihuahuas many happy years together.

Rated 5 out of 5 stars

Fabulous Adoption Experience

We had a fabulous experience adopting two buns from the Blue Cross. From the initial phone call to taking them home was smooth and stress free. The lady (Katie) who dealt with us was knowledgeable and friendly and I wouldn't hesitate to recommend them to anyone.

April 12, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for such a lovely review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family member all the happiness for the future.

Rated 2 out of 5 stars

The guinea pig we adopted who we're in love with is not 9 to 10 months old or even one

When we applied for this guinea pig his age stated roughly between 9 and 10 months old. Now as much as vets say it's hard to get their exact age. I have massive doubts as soon as I met him but took my son and we were in love and I don't care about his age. I just didn't want to be lied to when it's now been confirmed by two different vets. He is a lot older. He's definitely an older boy and he's definitely over one so I thought oh maybe it's just a little bit over one then.... That's not a bad guess. Even if he was like 4 to 5 months older than what they said he was. She said that she had to go what the Blue Cross said but she did say when she took him out back the nurse said to her this is an old boy!! But she wouldn't tell me a direct age so she couldn't see the back of his teeth and she says it is very hard. She can only roughly estimate this and didn't want to say anything as she knew I had him on the Blue Cross. So I said well. I'm so sad his at least 3 to 4 years old and she said to go with my instinct. I've took him several other places and they have said the same. He's definitely older than what I was told. Now I know it can be so hard to tell the exact age but you can tell with the condition of him. I've had a lot of health problems with him now and we haven't even had him a month. He's cost me an absolute fortune!!! Just in his first month. We're absolutely in love with him and he is now friends with my girls but I'm so worried about him as I've had to make a lot of adaptions as he's an older pig, not around the same age as my girls where I thought they could grow old together. I just don't like being lied to. I even stated he felt awfully thin and I was told that he was between the healthy Mark and the slightly underweight. Mark and I thought this is very strange for a young, healthy, strong male neither I'm to say now that I've spent 100£ on a vet bill this month he keeps walking into things and I was suspecting he was blind but the vet said this is coming in older pigs. It's common in pigs anyway, but for them to do as much as he's done it this month. It's a sign of his old age. Several people who have seen pictures of him have also stated that he's an old pig without me saying!!!! It's pretty obvious looking at him. I'm just going to have a very upset child if something happens to him soon, he's only just joined a family and he was supposed to be 6 months out 6 months in (give or take) guinea pig very unhappy and very sad

April 10, 2025
Unprompted review
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Reply from Blue Cross

Thank you very much for your review. We're so sorry to hear of your experience in trying to adopt a pet from us. If you would like us to investigate the circumstances, please email our Customer Care team at info@bluecross.org.uk and we will look into this for you.

Rated 5 out of 5 stars

Great experience adopting our cat

The blue cross hertfordshire were so helpful in our recent cat adoption. The application process was really quick, and the team were very responsive to our questions. We've now had our cat 2 months and we love him. We are so grateful to the blue cross!

February 1, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family member all the happiness for the future.

Rated 5 out of 5 stars

An experience never to be forgotten

An experience never to be forgotten. From finding our two beauties on the Bluecross website to going to collect them was very straightforward. The staff were very welcoming & helpful. We've had our two puddycats 6 months now. Their loss our gain. Fabulous 💖

October 5, 2024
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely comments. We're so pleased you had such a great experience and wish you and your new family members all the best!

Rated 5 out of 5 stars

The Blue Cross, Suffolk

The Blue Cross, Suffolk, helped me find my beautiful cat. The staff are so friendly, with all the advice you need, when rehoming an animal. The animals are completely health checked, before they are homed and you receive a folder of useful information about your animal. I would highly recommend the Blue Cross to anyone that wants to give an animal in need, a home.

April 5, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely comments. We're so pleased you had such a great experience and wish you and your new family members all the best!

Rated 5 out of 5 stars

Blue Cross Bromsgrove

Blue Cross Bromsgrove was a very professional yet very caring organisation. I rehomed a lovely whippet cross called Marvin and was supported throughout the process.

January 11, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely message and we wish you and Marvin all the best for the future.

Rated 5 out of 5 stars

My cat needed bladder stone removal and…

My cat needed bladder stone removal and blue cross helped with the cost forever grateful

April 2, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely feedback. We're so pleased we could help and we hope your cat recovers well from their surgery.

Rated 5 out of 5 stars

Positive experience from the start

The staff - could not have been more helpful both initially when I contacted them about my interest in the 2 chinchillas and then at the centre when we went to collect our 2 chinchillas. The fosterer had problems getting one of the chinchillas into the travelling box so was running late - kept us informed, supplied us with tea and coffee were introduced to one of their own dogs. Felt really well looked after and we've now got 2 beautiful chinchillas in our lives who needed a new home. Win-win.

February 16, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely comments. We're so pleased you had such a great experience and wish you and your new family members all the best!

Rated 5 out of 5 stars

Blue cross bromsgrove are amazing

Blue cross bromsgrove are amazing. We adopted our dog from there. Couldn't be more helpful and more professional.

March 28, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely comments.

Rated 5 out of 5 stars

Cat rehoming Burford

After looking for a cat for a elderly gentleman who had lost his cat and needed a companion i contacted the blue Cross. I applied for a couple of cats through the adoption process and the gentleman was rang by the team after 48 hours. He was told about the cats they had around a certain age and explained what problems they had etc. It was decided he would have Bailey .
We went to meet him and were explained everything from what to feed him to how to settle him in to his new home and surroundings. We were given some of his cat litter put put in with the new, and a blanket that hed been using. Everything was great from start to finish and now the 2 old men are so happy with each other's company so a big thanks.

February 1, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely feedback. We are so pleased Bailey has settled into his new family.

Rated 5 out of 5 stars

Adopting a cat

We had a very positive experience with the Ipswich Blue Cross from the initial phonecall to collecting our cat and taking her home. There was a lot of information on how to introduce her to living with us. We were also able to buy some secondhand cat litter trays, carrier, etc.

March 17, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely message. We're so pleased you had such a positive experience rehoming a Blue Cross cat, and we wish you and your new pet every happiness for the future!

Rated 4 out of 5 stars

New rat owners

We recently adopted two rats (first time rat owners) from the Ipswich Centre and found the process overall clear and thorough. We had a few calls with them before finalising everything.
Maybe it would be good to offer advice from a specialist (not all the staff knew about rats) for first time owners, as we had done a lot of research ourselves.

March 8, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely message and valuable feedback. We really appreciate this and will ensure it is communicated to the team. We hope your new family members are settling in well!

Rated 5 out of 5 stars

Exceptional Care and Genuine Compassion at Manchester Centre

I can't thank the Manchester Centre enough for their thorough and thoughtful approach to the adoption process. They ensured that we were the right match for the animals we were adopting and provided us with lots of information on how to care for them. Their dedication to the well-being of the animals is truly admirable and it was clear how deeply they care about each one.

Their passion for educating the public about responsible pet ownership is inspiring and much needed when many large pet outlets provide misinformation. The staff went above and beyond to make sure we felt supported and confident in this new journey. It was an absolute pleasure working with such a compassionate and knowledgeable team.

February 24, 2025
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Reply from Blue Cross

Thank you so much for your amazing feedback! We're so pleased you had such a positive experience. We hope your new family member is settling in well!

Rated 5 out of 5 stars

Adopted two rabbits from Blue Cross

We have adopted two rabbits from Blue Cross in the past year. Each time the process was very straightforward but thorough. The rabbits were neutered and vaccinated whilst in Blue Crosses care and checked over by vets. Found all the staff to be very helpful and very caring of all the animals in their care. They make sure that the animals are going to loving homes.

January 19, 2025
Unprompted review
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Reply from Blue Cross

Thank you for your wonderful feedback. We’re delighted to hear you had a positive experience rehoming your rabbits and hope they are settling in well.

Rated 5 out of 5 stars

Cat Adoption

I had a very good interaction with the Burford branch throughout the whole process of adopting Georgie, a senior cat. The response to my application was speedy, I was given a clear explanation of the process, of Georgie's medical issues, character, history of being briefly re-homed unsuccessfully, now being with fosterers, cost of adoption etc. Arranging a convenient time to collect him was made and at the pick up everything was explained again and Hannah very helpful in answering all the questions I had.
Georgie is lovely and seems to have settled well. I think both he and I are equally happy with his now being a 100% part of the household. Thank you Burford Blue Cross.

March 15, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for your lovely review. We’re so pleased to hear Georgie is settling in well.

Rated 5 out of 5 stars

A lovely experience with an understanding and truly dedicated team!

My experience with Blue Cross was very pleasant from application through to rehoming a lovely cat. The team were so comprehensive when discussing my application, the cats available and everything I needed to know about rehoming, making the experience as hassle-free as possible. Every encounter I had was lovely, and I felt so reassured by the team that they wanted the match between you and the animal to be the best fit for both parties. Thank you, Blue Cross!

March 11, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family member all the happiness for the future.

Rated 5 out of 5 stars

Cat Adoption

We adopted a cat from the Southampton branch of the Blue Cross. The service we received was excellent and the pre adoption process was thorough. Their communication throughout was very good and we now have a beautiful ten year old affectionate cat that has settled in really well and we are delighted now to call her our own. Well done Blue Cross.

January 20, 2025
Unprompted review
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Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and your new family member all the happiness for the future.

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