Andy at the help desk had all the knowledge necessary for helping customers like me. She was patient, aware of the situation and went far and beyond average response. The issue was solved. I thank her... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
I recently worked with Harshitha, a Bluehost agent, to upload my website and gain access to the WordPress dashboard — all in one chat. Harshitha was professional, knowledgeable, friendly, and patient... See more
Company replied
As somewhat of a novice, I have needed tech support a few times. Every single time I am surprised at how helpful they are and how much they explain things in a way that makes sense to me. Bluehost is... See more
Company replied
This review is for Dino G., my website designer! Her design of my entire website is beautiful. I love the colors and the layout of the info boxes and paragraphs. Working with her is a pleasure! She i... See more
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Company details
Written by the company
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 888-401-4678
- reputation@newfold.com
- www.bluehost.com
4.6
Excellent
30K reviews
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Harshitha Shivamallappa was competent and responsive!
Harshitha Shivamallappa was super helpful in restoring our website after it got wiped during a hosting transfer. Super stressful times and the response late in the evening was prompt and, very happily, successful.
April 15, 2026
Unprompted review
Reply from Bluehost
Hi,
Thank you for your fantastic review!
Ashley
Customer Advocate at Bluehost
Reply from Bluehost
Hi Chen,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
I really love the way they’re getting…
I really love the way they’re getting AI for tasks that can be undertaken, which don’t require a human human being they are very clear very quick of dealing with issues. I also like the fact that they can also have a human being because sometimes it’s a question of understanding the finesse of human to human language.
April 15, 2026
Unprompted review
Reply from Bluehost
Hi Steafan,
Thank you for your amazing review!
Ashley
Customer Advocate at Bluehost
Reply from Bluehost
Hi Kashoush,
Thank you for your five-star review!
Ashley
Customer Advocate at Bluehost
The associate understood my needs and…
The associate understood my needs and was very professional
April 15, 2026
Reply from Bluehost
Hi Steve,
Thank you for your great review!
Ashley
Customer Advocate at Bluehost
Reply from Bluehost
Hi Lawns,
Thank you for your short and sweet review!
Ashley
Customer Advocate at Bluehost
I just switched over to Bluehost but I…
I just switched over to Bluehost but I am not happy with the process of setting up my email, in fact I haven't been able to yet. To set it up I am asked to move my gmail over to bluehost but I do not want to do that as it is my personal email and bluehost will be my business email. How do I get past that as I don't have the email set up which I have paid for?
April 15, 2026
Unprompted review
Reply from Bluehost
Hey Brian,
Thank you for sharing your experience. We’ve forwarded your concerns to our support team for a follow-up connection so they can help walk through your options and get you pointed in the right direction for setup.
Ashley
Customer Advocate at Bluehost
Helpful
Helpful, courteous, capable people helped me solve my email issues very quickly (Raymond and Rick I believe were their names).
April 15, 2026
Unprompted review
Reply from Bluehost
Hi WS,
Thank you for your awesome review!
Ashley
Customer Advocate at Bluehost
Quick chat response and problem resolution.
Quick chat response. Worked quickly to resolve multiple issues that I had caused. Everything is fixed.
April 15, 2026
Reply from Bluehost
Hi Dave,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
failed to transfer my domain from Go…
failed to transfer my domain from Go Daddy in a timely manner so Go Daddy sold our domain to another company and refused to reimburse us the money spent to establish on Blue Host - never again do not recommend
April 8, 2026
Unprompted review
Reply from Bluehost
Hi D,
Our response will not be different than the one provided on April 3rd in your original review.
Thank you for taking the time to share your experience. We understand how frustrating this situation must feel, especially when it involves your domain.
After reviewing the account and your interactions with support, we do support the findings that were previously shared with you. We don’t see any indication of a transfer being initiated prior to the one in March. At that time, several emails were sent outlining that the domain was locked, along with the steps needed to proceed—including providing the authorization code required for transfer.
During your conversation with support, it was also noted that GoDaddy had requested a payment before they would release the domain. While domains and hosting can be managed separately, if a domain lapses with the registrar, there are limitations on what can be done from our side.
We’d recommend continuing to work with GoDaddy regarding the domain or connecting back with Bluehost support to explore any available options moving forward.
Ashley
Customer Advocate at Bluehost
Incredible service
Incredible service! Our domain was compromised by a hacker attempting to steal our identity, and the team acted with extreme speed and professionalism. They cut off unauthorized access immediately and helped us secure everything. I couldn’t be more grateful for their expertise during such a critical security incident. Highly recommended for anyone who values their digital security!
April 13, 2026
Unprompted review
Reply from Bluehost
Hi Ibrahim,
Thank you for your fantastic review!
Ashley
Customer Advocate at Bluehost
I've been with bluehost a very long…
I've been with bluehost a very long time. They always respond to my needs and wants quickly efficiently. Intelligently. I have multiple domains and my website and email are always up. When I call I get to a helpful person quickly For a person that hates to be on hold, that really means a lot to have quick efficient service. Bluehost is number one with me. I'm sure we'll do a lot of business in the future also I highly recommend Bluehost
April 12, 2026
Unprompted review
Reply from Bluehost
Hi David,
Thank you for your wonderful review!
Ashley
Customer Advocate at Bluehost
total waste of money
total waste of money, i paid a good amount of money, and paying serval USD every month of montly charges, and the website is still not live.
April 15, 2026
Unprompted review
Reply from Bluehost
Hi Abuzar,
Thank you for sharing your experience. We wouldn’t want to speak to the specifics of what may be happening without reviewing your account directly. When you have a moment, please provide a few account details so we can take a closer look and better understand the situation.
UPDATE:
Thank you for taking the time to share your concerns. We understand how frustrating it can feel to be making monthly payments and not seeing the website live as expected.
After reviewing the account, we can see there hasn’t been a login in several months. It appears you haven't gone through the entire set up that was provided in that Welcome email. We also see the monthly charge is for email services and monthly notifications regarding that service have been sent since October.
When accessing the account, there is a banner under the Websites section noting that the site is currently on a temporary domain and the domain you provided here is not that. If you’d like that domain connected it can be added there. We also noticed a prompt in the Email section requesting a domain connection as well.
It looks like getting the domain connected may be the key next step followed by email. We’d recommend reaching out to support if you have any questions, as they can walk you through it directly and help point you in the right direction.
Ashley
Customer Advocate at Bluehost
Reply from Bluehost
Hi K,
Thank you for your five-star review!
Ashley
Customer Advocate at Bluehost
Giselle was awesome
Giselle was awesome! She was patient, caring, friendly and knowledgeable. She helped me fix my website link.
April 15, 2026
Unprompted review
Reply from Bluehost
Hi Steven,
Thank you for your wonderful review!
Ashley
Customer Advocate at Bluehost
SSL issues: Quick live support
Quick live support, resolve my issues within few minutes
April 15, 2026
Reply from Bluehost
Hi Yam,
Thank you for your great review!
Ashley
Customer Advocate at Bluehost
The customer support team helped me a…
The customer support team helped me a lot in solving the problem with our website that is not opening. Thank you so much!
April 15, 2026
Reply from Bluehost
Hi,
Thank you for your thoughtful review!
Ashley
Customer Advocate at Bluehost
I am very happy with the live help
I was answered and helped with all my concerns with a live representative from bluhost!
April 15, 2026
Reply from Bluehost
Hi Teresa,
Thank you for your awesome review!
Ashley
Customer Advocate at Bluehost
Janiel Estilloso of Bluehost did well
Janiel Estilloso. Answered my questions directly and without delay. We made some decisions. Got the job done. And he got the Bluehost team on my process.
April 14, 2026
Reply from Bluehost
Hi,
Thank you for your kind review!
Ashley
Customer Advocate at Bluehost
They were nice and patient even though…
They were nice and patient even though they kept trying to convince me not to cancel lol
April 14, 2026
Reply from Bluehost
Hi Montano,
Thank you for your fantastic review!
Ashley
Customer Advocate at Bluehost
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