Bluenty Reviews 

Fast, great price, quality, just perfect!

Nearly impossible to pay by card. After several attempts, managed to place the order only to be refunded due to lack of stock. Unclear why items that are out of stock are still being displayed on the website. I’m giving 2 stars just because their customer support is responsive (though they seem powerless to change anything).

All good. Good Service.

Did not receive ordered item. They did not respond to my e-mail.
The company should improve customer service.

Ordered a Ray Ban glass on 25.7.23. Now, after one month no contact, no glass, nothing. Tried to contact them with email 3 x, chat, no response, nothing!! Opened the case by my credit card company. Absolutely disappointing experience 👎

Very friendly customer support. I got my refund immediately after I’ve told them I have to cancel order.

No response. Sunglasses were broken. Asked for return label, no answer

Just received my glasses. Great prices and good delivery times considering it was an international delivery

Ordered glasses on July 28 arrived on 18th aug
Open the box to find the wrong glasses with the wrong lenses
Tried emailing to sort out a replacement or refund , still waiting for a reply , I have heard nothing so lodged a dispute with the credit card company

DO NOT USE THIS COMPANY THEY ARE RIDUCULOUSLY BAD WITH NO CUSTOMER SERVICE AT ALL THEY JUST TAKE THE MONEY AND RUN

I emailed the company straight after I had sent my order asking if I could add another pair to the order and no response (in hindsight, thank goodness) . The order was passed the due date for delivery so I emailed them asking where the glasses were and no reply. When the glasses finally arrived one of the lenses isn't fitted correctly so is proud to the frame. I emailed them regarding this as they are of substandard fitting quality but surprisingly they didn't reply! Absolutely appalling company that aren't worth people's business!

Ordered a pair of £220 glasses.
Just an empty boxed turnt up and now I’m
Having a nightmare trying to get my money back. Poor customer service response!

Do not use this company you will not see your money again

Worst online retailer I've ever had the misfortune of dealing with.

Their website states most items will be sent in 1-2 days and implies immediate delivery for my order. Nearly 5 weeks had passed and they finally admitted that they order from the supplier after an order is placed via them, and I'm my case, it took 5 weeks to find out that the supplier didn't stock the glasses anymore.

Ordered glasses took a while to come eventually they did they were fine. My Versace glasses broke I spoke to them and they said send them back and we will sent to manufacturer. These were sent back and rcvd by them 26th feb. I still haven’t received my glasses back and they’re ignoring my emails, Facebook message and Instagram messages. Awful company. They have my property and have done for months. With no answer, avoid at all costs.

I ordered a pair of glasses on Feb 1st and online they stated they would be dispatched within 5-9 days. 27 days later nothing... I have contacted Bluenty and got a very vague response blaming the manufacturer and gave me no estimate of dispatch.
I am in talks with Visa to get a refund as Bluenty said a refund isn't possible at this stage.
Absolute joke of a company. Pay that little bit extra from elsewhere for peace of mind!

I rarely write a review for purchases as I'm relatively patient and accepting that life is unpredictable. However, my experience of this company has broken all records in my experience and in a negative way.
Upon hearing nothing about dispatch of my glasses for two weeks I emailed them. They replied with a vague email that in summary stated they would be in touch whenever my glasses were ready for dispatch. I replied asking them to provide a dispatch estimate at least or I would need to cancel my order if a further 5 days passed. No reply. When the 5 working days expired I contacted PayPal and opened a dispute.
Bluenty never flinched, cared or replied.
Then another two weeks later, my glasses arrived in the post. No apology, no speedy mail to help compensate for the time taken Nothing. They did not seem to care whatsoever. If they had of apologised or even stated that it would be 5 weeks minimum wait I would be understanding and have no grounds to feel aggrieved. With this and their lack of customer care or customer sensitivity I will NEVER shop with them again. I doubt very much they care about reviews either.

DO NOT BUY ANYTHING FROM THIS COMPANY!

Despite some attractive prices, there is absolutely nothing I could recommend about Bluenty. After purchasing a pair of Persol Glasses and paying a considerable delivery charge, I was left waiting 3 weeks with no explanation about the whereabouts of my products. After several unanswered emails, I finally received a response stating that they could not confirm when I would receive the item as they were having trouble with their manufacturers. On requesting a full refund, I was told that this could not be issued with some very trivial excuses. After getting nowhere with their utterly incompetent customer service team, I had to resort to a Visa Chargeback (Section 75) following their failure to issue the goods and issue a refund. A disgraceful service from Bluenty.

I ordered a beautiful pair of Prada vision glasses for an extremely cheap price (in normal shop was twice the price).
I absolutely love them.
Those are my rates:
Quality 10/10
Costumer service 7/10
Delivery 5/10 (took forever, but it was worth the wait)

Nervous to order after reading some reviews but they offered glasses that were £100.00 cheaper than eBay and even more of a saving compared to all other online shops I researched. I took the risk and purchased and although they dragged their feet, took a few weeks for them to action my order, I received them today, and are perfect, so, within four weeks of order, received, not bad at all. I'm so happy, thanks