Blue Star Coffee.eu Reviews 

485
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fair pricing and wide selection of hard-to-find parts. Many highlight the fast and efficient delivery, with items arriving quickly and well-packaged. Customer service is also consistently described as excellent, offering prompt responses and helpful support. However, some customers experienced issues with delivery, such as orders never arriving, significant delays, or packages being returned. A few people also found customer service unhelpful or unresponsive when problems arose, particularly concerning faulty products or incorrect shipments.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability, with many expressing... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and speedy delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant frustration due... See more

Customer service

Customers consistently note positive experiences with customer service, praising the fantastic and excellent... See more

Price

People report positive experiences with price, often noting fair and reasonable costs for products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more

Company replied

Rated 5 out of 5 stars

I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more

Company replied

Rated 5 out of 5 stars

Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more

Company replied

Rated 5 out of 5 stars

I found Blue Star Coffee to be incredibly efficient and professional from start to finish. Their website is a genuine pleasure to browse, it’s clear, well organised and packed with almost every part... See more

Company replied


Company details

  1. Coffee Machine Supplier
  2. Coffee Shop
  3. Coffee Wholesaler

Written by the company

Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

485 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(485)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A lot to like

Good selection, very competitive prices, quick shipping, well packaged - there is a lot to like. I am a certain return customer.

October 25, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Trusted dealer, nice experience

The site is fine, well structured. Easy to order, pay and track the order. Info are OK and reliable, fast dispatching (in the same day).

October 25, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Perfect

It was my 4th or 5th order, so I can generalize: everything perfect, as always.
Highly recommended to all coffee lovers!

October 29, 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

The products I ordered for my Delonghi…

The products I ordered for my Delonghi coffee machine are top quality.
I am surprised by the good communication and shipment and as a customer I am very satisfied. I really heartily recommend Blue Star Coffee to everyone.

October 30, 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review and valuable feedback.

Rated 5 out of 5 stars

A reliable website with excellent products

I have purchased a few items from Blue Star Coffee, they are all of excellent quality and just as mentioned on the website.
I've just received another order and, once again, it's very well packaged, with the items I ordered, the items are exactly as mentioned on the website, and very fast delivery between countries.
At Blue Star Coffee, I was able to find spare parts for my coffee machine using a technical drawing on the website listing all the machine's spare parts.
I highly recommend Blue Star Coffee.
Congrats, Blue Star Coffee, for your excellent service.

October 30, 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Antonio, for your excellent review and valuable feedback. It is always nice to get acknowledgement for all the hard work of our dedicated team.

Rated 5 out of 5 stars

Great Products at Good Price

Products from Blue Star Coffee are simply great and good value for money. Hassle free delivery to the EU and the support is excellent. The product descriptions are very accurate with recommendations and tips. Fully satisfied!

October 1, 2024
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Reply from Blue Star Coffee.eu

Many thanks, Arun, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Good prices

Good prices. Fast delivery.

October 4, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Super slick ordering process

Super slick ordering. Able to find the part quickly. Get it quickly. Perfect.

October 16, 2024
Unprompted review
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Corin, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Great customer service!!

Great customer service, fast to respond to queries will 100% use again!

October 1, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Ben, for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Ordering was great

Ordering was great, shipping was quick and probably nothing to do with blue star coffee but still have not received anything sadly
Edit just arrived now given 5 stars

October 1, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, Lynn for your excellent review and valuable feedback.

Rated 5 out of 5 stars

Always great service.

Great service, as always. Correct parts, good instructions, prompt shipping, reasonable shipping costs to Canada. Thanks to Blue Star, our 2012 Ascaso Dream still works great.

September 26, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks, for your excellent review and valuable feedback.

Rated 3 out of 5 stars

Very good parts availability, ordering experience, disappointing delivery service to EU

Blue Star had exactly the equipment I needed in stock and the prices are very fair. Once I received my order, I was able to make the repairs I planned without any problems. My only complaint is about delivery, which I paid (a lot) extra for, but the actual delivery time was unimpressive. I felt that Blue Star do not make the actual delivery expectations for the delivery address clear (I was having the order delivered to Poland, but the order screen continued to show the 1-2 day delivery duration as if I was ordering to Ireland).

September 29, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your feedback. That was our error - we had an Ireland shipping description for your shipping zone. This has now been rectified, thanks to your comments. Regards Customer service BlueStarCoffee.eu

Rated 4 out of 5 stars

You dealt immediately with a problem re…

You dealt immediately with a problem re the number of items delivered. I appreciate your prompt response.

October 4, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review, and feedback. Regards Customer service BlueStarCoffee.eu

Rated 5 out of 5 stars

Forge Coffee stop

Very reasonable with pricing, excellent delivery time

October 3, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review, and feedback. Regards Customer service BlueStarCoffee.eu

Rated 5 out of 5 stars

Excellent product

Excellent product, keenly priced and delivered promptly

October 3, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review, and feedback. Regards Customer service BlueStarCoffee.eu

Rated 5 out of 5 stars

Customer support is great

Customer support is great, my order had an item that wouldn't fit the pipe that was in the order as well, I got notified before delivery and had options for replacement

September 25, 2024
Blue Star Coffee.eu logo

Reply from Blue Star Coffee.eu

Many thanks for your excellent review, and feedback. Regards Customer service BlueStarCoffee.eu

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