Blue Tit Reviews 

267
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly talented, professional, and friendly, making their visits pleasant and productive. Many people highlight the wonderful service and overall positive user experience, noting that stylists listen carefully and deliver desired results. The quality of the work, from cuts to color, is frequently described as amazing, leaving customers feeling transformed and happy. However, some customers also noted dissatisfaction with the final hair results, experiencing issues like uneven color, unexpected tones, or poor hair condition after treatment.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, professionalism, and skill. Many... See more

Service

Consumers find service to be positive, with many reviewers praising specific stylists for their amazing... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the final results,... See more

Product

Clients share ambiguous opinions on product, with some expressing dissatisfaction with the color, smell, and... See more

User experience

Customers consistently note positive experiences with the user experience, often describing their visits as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 5 out of 5 stars

My first visit to Blue Tit was a wonderful experience. Jenah was welcoming, professional, and highly skilled. My balayage turned out exactly as I wanted. The atmosphere was lovely, and the salon itse... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied

Rated 5 out of 5 stars

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(267)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience at Bluetit East…

Amazing experience at Bluetit East Village. Iris and John were both amazing in their respective colour and cuts. Always come away happy with the results!

June 3, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Beth for this lovely review about our East Village salon! We hope to see you again soon!

Rated 5 out of 5 stars

Exceptional service, high professionalism & great attention to detail

I have had another amazing visit to BlueTit @Dalston with Patric. Exceptional service, high professionalism, great attention to detail and amazing results (as always) Couldn't recommend more the salon & experience, as well as Patric's master hair-cutting & styling skills.

May 31, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Irina for your lovely review of Patric in our Dalston salon - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 1 out of 5 stars

Didn’t listen to what I wanted - worst cut I’ve ever had

Visited the streatham branch and had the worst haircut I’ve ever had. I have wavy hair and asked for a long bob finishing just above my shoulders and ended up with a really short bob that finishes at my chin with terrible uneven layers. I would normally feel bad about leaving a negative review but I am going to have to wear my hair half up to hide the damage whilst it grows out and am praying it looks better in time for a friends wedding in a few weeks. Very disappointing

May 24, 2021
Unprompted review
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Reply from Blue Tit

Hi Jenny, we are very sorry to hear that you we're so disappointed with your cut at our Streatham salon. As it has been some time since you left this review, we'd love to opportunity to welcome you back for a 5-star experience. Please reach out to customersservice@bluetitlondon.com, and we'll be in touch. Kindest, BT

Rated 5 out of 5 stars

Blerina was amazing

Blerina was amazing! My hair has never looked better and it is a perfect everyday vibe. Thank you so much and will defo come back again soon

May 20, 2021
Unprompted review
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Reply from Blue Tit

Thank you Eliza for your lovely review of Blerina! Hope to see you again soon!

Rated 5 out of 5 stars

Iris (Stratford Branch)

Had a lovely post-lockdown experience at Blue Tit in Stratford with Iris. I felt safe in her hands even though I had long dark roots to fix / bleach after lockdown.

I was really happy with the colour and would definitely book in with her again!

May 17, 2021
Unprompted review
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Reply from Blue Tit

Hi Alice! Thank you so much for you wonderful five star review! Hope to see you again soon!

Rated 5 out of 5 stars

Highly recommend - Andrea Brixton branch

I visited the brixton branch today for my first haircut/colour in a long time - Andrea helped me work out what would be best for my hair and I’m so happy with the results! I got a full head balayage and the colour is perfect - my hair also feels much more healthy. She also gave me great advice about products to prevent breakage. So pleased with the results and will definitely be back!! :)

May 8, 2021
Unprompted review
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Reply from Blue Tit

Hi Carrie we are so happy to hear you had such a great experience with Andrea. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 2 out of 5 stars

Disappointing

I went to Bluetit East Village and had a level 2 stylist. My hairdresser, although lovely, didn't manage to get any volume into my flat hair and I found bits which were longer than all the rest when I got home. Definitely not worth the £70 I paid.

May 8, 2021
Unprompted review
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Reply from Blue Tit

Hi Sarah, thank you for your feedback regarding your recent visit to our East Village salon. We are sorry to hear that you did not have a positive experience with us, and would very much like the opportunity to provide a resolution here. If you could email us on customerservice@bluetitlondon.com, a member of our team will be in touch. Kind regards, BT

Rated 5 out of 5 stars

Always a great experience

I have been going to Bluetit Streatham for several years and am really happy every time I go. The staff are friendly and welcoming and care about making every client look their best. The hair products smell lovely. I'm really glad to see them back up and running as Covid restrictions lift.

May 6, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much for your lovely review of our Streatham salon! We hope to see you again soon!

Rated 5 out of 5 stars

Blue Tit - Brixton - Stevie!

I've previously had my haircut twice at the Brixton branch but sadly my original hairdresser left. I booked Stevie to have my hair cut a few days ago and what can I say.. she did an amazing job. So good I instantly booked her again. She really helped me figure out what type of cut I wanted. Not just that she curled my hair so well, I usually don't go for a curl but she did it in such a nice way it really suited me. Great customer service too, she explained all the hair products that were used on my hair and she offered me drinks throughout the appointment. A-m-a-z-i-n-g head massage too must I add! Thanks so much Stevie x GO BOOK HER NOW!

(Also a lovely thing I've noticed after the appointment compared to other hair salons, I can definitely tell the products are such good quality/ suit my hair. Usually I end up washing my hair the day after as it gets so greasy but since going to Blue Tit I usually wash it on the third day after leaving.)

May 4, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review Daisy of Stevie. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

BLUETIT CROUCH END - SOFI - FULL HEAD BALAYAGE

Recently I've been so fed up with how my hair looks and due to lockdown did it myself. I really liked it at 1st but I knew it wasn't the colour I was after.
As soon as the salons opened I was on the phone and was lucky enough to get a spot within the same month with Sofi who is a level 2 stylist. I went for my patch test and talk through what I wanted to achieve and was really happy with how Sofi took my inspiration images and tailored her thoughts on how she would make my hair a reality. 2 weeks later and I'm in the hair slightly nervous because It's my 1st time in a styling chair and getting a colour done by a professional - Me and Sofi looked over the images again and she talked me through the process and put my mind at ease. I had a full head of balayage and the whole process took 4 hours, it was a long but once the foils came off and my hair had been washed, the colour even when wet was what I wanted. As my hair got dryer the colour was getting even better!! I honestly couldn't stop grinning like the Cheshire cat! I'm so happy with my hair and really can't wait to get it done again in a couple of months!! such a great experience and my hair looks amazing! Thank you so much SOFI!!!! You are my hairy god mother!! xx

April 26, 2021
Unprompted review
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Reply from Blue Tit

Hi Louis we are so happy to hear you had such a great experience with Sofia in our Crouch Hill salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 1 out of 5 stars

Need to update booking system

Need to update booking system! I was happy to see there was a slot available for the following week, I booked it online through the website and received an email confirmation.
I then received a call to say my booking is inaccurate and would need to change my appointment. This was extremely frustrating as I had already changed my plans for this particular appointment time!

April 13, 2021
Unprompted review
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Reply from Blue Tit

Hi Elollie, thank you for your feedback on our booking system. We do apologise that you have had a poor user experience with it, and will certainly share your points raised to our team to see how we can make improvements to prevent this from happening in the future. Should you wish to discuss this further, please feel free to get in touch with us at customerservices@bluetitlondon.com and a member of our team will be in touch. Kind regards, BT

Rated 1 out of 5 stars

I went to Blue Tit in Streatham

I went to Blue Tit in Streatham. The salon is really nice and vibey. However, I had the worst highlight job I have ever received. My husband asked me when I got home “oh I thought you were going to have your hair done?” - he couldn’t even notice that I had been at the hairdresser for 4hours getting my roots highlighted.

I went back a couple weeks later for him to try and correct it, and ended up leaving with burnt hair!!! The peroxide was clearly too strong and now I am still struggling 6months later with short broken/burnt hair around my fringe.

HUGE waste of money and one of the worst hair highlighting jobs I have ever had!!

April 5, 2021
Unprompted review
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Reply from Blue Tit

Hi Gen, thank you for sharing your feedback regarding your recent visit to our Streatham salon. We are very sorry to hear that you had a negative experience with us at your initial appointment and on your return, and would very much appreciate the opportunity to discuss this further with you. If you could please email us at customerservice@bluetitlondon.com, a member of our team will be in touch. Kind regards, BT

Rated 5 out of 5 stars

Best hairdressers I’ve been to

Best hairdressers in London! My hair is cut by Mads. Such a nice person & very creative. Love my cuts with him, he’s great. Definitely recommend.

January 10, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Jaye for this lovely review about Mads! Hope to see you again soon!

Rated 5 out of 5 stars

Just Fabulous!

After a radical change of hair,I actually Googled "How to Find a Good Hairdresser" and I found Blue Tit! I read everything written about them and their ethical standing on the environment, the awards they have won,how they train their staff...and I was very excited. Just had my second cut with Chris in their Dalston Salon..again I'm thrilled with it. The salon is lovely warm welcoming, as are the staff.Chris is a great stylist and even though he had seed me before,still took the time to ask how I found my hair after the last cut and what I wanted this time!..nothing is assumed!
Please try them out... so much to gain if your hair matters to.you x

December 11, 2020
Unprompted review
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Reply from Blue Tit

Thank you so much Beverly for this wonderful review about Chris in our Dalston salon - we really appreciate it! We hope to see you again soon!

Rated 5 out of 5 stars

Highly recommend Iris

Highly recommend Iris, who has recently started at the East Village salon, for a men's haircut.

December 8, 2020
Unprompted review
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Reply from Blue Tit

Thank you so much Ian for this lovely review about Iris in our East Village salon! Come and see us again soon!

Rated 5 out of 5 stars

10/10

Sofi cut my hair, I was going from long to short so it was an important one and she did an amazing job! super friendly and her confidence and charm made the experience incredible :) Will definitely be asking for her again next time!

December 7, 2020
Unprompted review
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Reply from Blue Tit

Thank you so much Isabel for this lovely review about Sofia in our Crouch Hill salon! Come and see us again soon!

Rated 5 out of 5 stars

Brixton - Andrea, Areeb

Colour transformation of my dreams! I had a half a head of highlights and a toner (which was added after I described what I wanted) Andrea seemed to completely see into my brain and give me exactly what I was wanting. A lovely fresh natural blonde. I also had my first professional cut for months from lovely Areeb. Thanks team for giving me pre Christmas happiness!!

December 5, 2020
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful review about Andrea and Areeb in our Brixton salon - we really appreciate it! Hope to see you again soon :)

Rated 5 out of 5 stars

Bluetit Peckham

Had a cut and colour by Perry at the Peckham salon. I'd been looking for a hairdresser in London for quite some time and this ticked all the boxes. Great service, atmosphere and was well looked after throughout. Would recommend both the salon, and Perry as a stylist.

November 12, 2020
Unprompted review
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Reply from Blue Tit

We’re so glad to hear that your search is over! We always want our clients to feel well looked after throughout their visit, so thank you for the recommendation. We look forward to seeing you for your next appointment! BT

Rated 5 out of 5 stars

My 1st visit at the salon today

My 1st visit at the salon today, my stylist was Nikki, she was amazing. She constantly made sure I was happy throughout, actually listened to what I wanted and left the salon very happy! Will definitely be returning, highly recommend

November 2, 2020
Unprompted review
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Reply from Blue Tit

It is brilliant to hear that your first visit to the salon was such a success! We are so pleased that your stylist took the time to listen and ensured you were comfortable throughout the entire process. There is no better feeling than walking out of the salon truly happy with the results, and we really appreciate the high recommendation. We look forward to welcoming you back for your next appointment, BT

Rated 5 out of 5 stars

Haircut by Andrea @Brixton Bluetit

Haircut by Andrea @Brixton Bluetit

I had my hair done by Andrea and I can't be happier! I used to have really long hair and decided to go for a short cut this time (big challenge!). Andrea gave me some advice on how to style my hair, took her time in making sure that everything was perfect and the result was amazing. Great experience, I will definitely come back! Thanks Andrea :)

October 29, 2020
Unprompted review
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Reply from Blue Tit

It is brilliant to hear you’re so happy with your new look Elvira! Taking the plunge from long to short is a big step, so we are delighted that your stylist took the time to offer styling advice and ensure the final shape was perfect. It’s a great feeling when a big transformation pays off, and we are glad you had such a positive experience with us. We look forward to seeing you for your next refresh! BT

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