Blue Tit Reviews 

264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible talent, professionalism, and ability to deliver exactly what is desired, often exceeding expectations. Many highlight the welcoming atmosphere and friendly demeanor of the salon teams, making visits enjoyable and comfortable. The service provided is frequently described as amazing, with people appreciating the attention to detail and the excellent results that last. However, some customers also noted significant issues with product quality and the outcome of their hair treatments, particularly when involving trainees. These experiences included hair damage, unsatisfactory color results that did not match requests, and a lack of proper supervision for trainees. Additionally, some mentioned concerns about the salon's responsibility and willingness to rectify these issues, leading to further dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, praising many stylists for their talent, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professionalism and care of... See more

Quality

Customers had positive experiences with quality, with many praising the fantastic finish that grows out... See more

Product

Consumers find the product to be ambiguous, with some expressing strong dissatisfaction with the color,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 5 out of 5 stars

My first visit to Blue Tit was a wonderful experience. Jenah was welcoming, professional, and highly skilled. My balayage turned out exactly as I wanted. The atmosphere was lovely, and the salon itse... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied

Rated 5 out of 5 stars

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(264)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oli is incredible!

Oli at East Village was fantastic! His experience was clearly evident from the start. Oli instantly knew what would suit my face shape and transformed my look completely. I absolutely love my new hair and will be going back to have half head balayage at East Village. Oli is my hairdresser for life! Thanks so much, you are wonderful. Xx

October 17, 2021
Unprompted review
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Reply from Blue Tit

Thank you for such a lovely review of Oli in our East Village salon- he's brilliant isn't he? We are so pleased you had a great time with him and look forward to seeing you again soon

Rated 5 out of 5 stars

Stefania in Notting Hill Portobello excellent

I wanted to say how good Stefania in Portobello was at explaining her plan for my hair and also how receptive and good at communicating and making adjustments for when I wasn't sure about the colour - giving me a conditioner I could use when I got home - and actually I love what she did - it was really creative based on the slightly odd hair colour I had in before and felt fresh and glamourous

October 14, 2021
Unprompted review
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Reply from Blue Tit

This is amazing to hear Felicity, thank you for sharing!

Rated 1 out of 5 stars

I’ll never go back.

I went for a Brazilian blow-dry a couple of weeks ago at BT Brixton and I feel exactly like I put £250 in the bin… I have a fine and wavy (not fizzy) hair and was told just before the lady put the product on that I won’t have my hair straight as the product they use is gentle / natural- which I didn’t mind as long as I see some change and it becomes a bit more manageable. However the result after I washed my hair was nothing- absolutely no change!! Having spent all that money I couldn’t quite believe that it would be possible to not get any result… Anyway I am now super very disappointed and will never go back to blue tit salon for any service really…

October 3, 2021
Unprompted review
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Reply from Blue Tit

Hi Safa, thank you for taking the time to share with us details of your experience in our Brixton salon. We are so sorry to hear that you did not get the results you expected from our Brazilian Blow-dry treatment. We have been reaching out and hope to speak with you soon to discuss this further as it is important to us that you are happy with your hair. Kindest, BT

Rated 5 out of 5 stars

Fantastic experience at Blue Tit Streatham with Federico

Had a fantastic cut/style with Federico at Blue Tit Streatham today. Federico is a truly talented stylist and a total joy to chat to.
Federico always has fresh ideas about how to evolve my hair style and I always leave the salon feeling really pleased with the results.

September 24, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review Rebecca. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Andrea (Brixton) is great, would recommend!

My friend recommended me this salon, and I have never looked back. I have a lot of hair, but it is fine, frizzy and mousey brown - Andrea (Brixton) sorts my hair right out. She honestly transforms my hair and I always leave feeling a million dollars! I usually get a head of highlights, toner, cut and blow-dry.

Great atmosphere and lovely staff as well!

September 20, 2021
Unprompted review
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Reply from Blue Tit

Hi Izzi we are so happy to hear you had such a great experience with Andrea in our Brixton salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Fantastic experience with Emily at Clapton salon

Superb experience with Emily (who I followed from the Brockley Blue Tit salon!) at the Clapton salon. Really nice, open space, with relaxed atmosphere and great tunes that made me feel chilled out the moment I stepped through the door - made all the better by the lovely Emily, who I cannot recommend enough.

I had a cut, half head of highlights and olaplex treatment. Emily listened to exactly what I wanted and made suggestions as to what might suit me. At no point did I feel rushed, she really listened to what I wanted and explained what she was doing to my hair every step of the way. She was also lovely to talk to in general, just a kind, sweet and funny person who also happens to be very talented at what she does! I was super pleased with the result and find it to be totally worth the money if you can afford it, will definitely be back. Thanks again Emily!

September 8, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Rosie for this wonderful five star review of Emily. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Cut, Scalp Bleach and Olaplex with Nancy at Brixton.

I had some major root work needed on my hair; wanting to go back to my silver blunt bob and Nancy at the Brixton salon delivered that. From start to finish she was consultative and a joy to transform my hair. I left feeling great and like I’d been listened to and the look I wanted delivered. Will 1000% recommend Nancy again. Blue Tit lived up to the hype and I would definitely recommend them across the board. Thank you again!

August 12, 2021
Unprompted review
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Reply from Blue Tit

Hi Becky we are so happy to hear you had such a great experience with Nancy in our Brixton salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Andrea at Brixton is SO GOOD!

Andrea at Brixton is SO GOOD! Always gives me the best highlights, cut and advice about my hair - would definitely recommend!

August 3, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Bryony for your lovely review of Andrea- we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

Greenwich hair salon

I have been quite a regular customer of Blue Tit in East Village in the last couple of years and decided to give a try to Greenwich salon last time, around 2 weeks ago. I had a cut with Georgina and she was very welcoming, friendly and able to give me some good advices on the cut.
My hair looked so luminous and healthy as she used some products with no chemicals inside. The overall experience has been very positive and have planned to visit again soon the salon for the balayage.
Federica

August 3, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review Federica of Georgina in our Greenwich salon. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Cut & Olaplex with Daisy at Clapton

Had a olaplex and cut with Daisy at Clapton and it was a great experience from start to finish. She gave me lots of advice on my hair type and products to use. Left feeling confident! Will definitely be going back! Thanks Daisy!

July 31, 2021
Unprompted review
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Reply from Blue Tit

Thank you for your lovely five star review of Daisy in our Clapton salon! We hope to see you again soon!

Rated 5 out of 5 stars

I had an appointment with cillie

I had an appointment with cillie!
A warm and vibrant soul who made me feel comfortable from the moment I walked in!
Iv never been so pleased with a hair cut in my life! She went through every step with me and gave me little tips for caring for my wavy hair along the way!
I’d recommend anyone to go to her for any hair cut or colour desires, her talent really shows! :)

July 9, 2021
Unprompted review
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Reply from Blue Tit

Hi Ellie we are so happy to hear you had such a great experience with Cillie in our East Village salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Amazing curly haircut with Andrea in Brixton

I went to the Brixton salon and Andrea gave a new edge and the most amazing cut to my curly hair, including cutting my fringe for the first time ever. I am so in love with the result! We had a thorough consultation at the start and she was really good at advising me and she fully delivered what we had discussed.

July 4, 2021
Unprompted review
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Reply from Blue Tit

It’s our pleasure Ilaria, thank you for the five stars and wonderful review! We look forward to see you again for you next appointment

Rated 5 out of 5 stars

Andrea’s balayage skills - amazing!

Had a full head of balayage done by Andrea in Brixton and it is BEAUTIFUL. The last time I was in the salon, she did my cut, which was also excellent. So happy to have found a stylist who really gets what I am looking for :)

July 2, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much for your lovely review of Andrea- we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

Such a great experience with Steven at…

Such a great experience with Steven at Blue Tit Peckham. He did a fab job of revamping my (extremely!) lack lustre hair; beautiful colour, great cut, would 100% recommend. Thank you!

June 18, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review Lorrie. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

I visited Nancy at the Brixton salon

I visited Nancy at the Brixton salon, it was the first time I had been to Blue Tit and I am definitely coming back again! Nancy was really lovely and welcoming and took time to understand exactly what I wanted. We went with a balayage/baby lights/toner combination that looked so natural and sun kissed, I am so pleased with the results. Thank you Nancy xx

June 15, 2021
Unprompted review
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Reply from Blue Tit

Hi Sophie we are so happy to hear you had such a great experience with Nancy in our Brixton salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon

Rated 5 out of 5 stars

Great experience in Greenwich

Had a great experience at Blue Tit Greenwich with Georgina. First and much needed haircut after lockdown and she made me feel so comfortable and it felt very safe (lots of sanitising, masks etc). So happy with the haircut and style - exactly what I wanted.

June 6, 2021
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you so much for this wonderful five star review of Georgina in our Greenwich salon. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Had a cut with Stephen at the Peckham…

Had a cut with Stephen at the Peckham Blue Tit branch - great haircut, amazing cup of coffee and clsss new interior design. What more do you want!

June 5, 2021
Unprompted review
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Reply from Blue Tit

Hi Tim! We are so happy to hear that you had such a great experience with Steven in our Peckham salon! We hope to see you again soon!

Rated 5 out of 5 stars

Amazing experience at Bluetit East…

Amazing experience at Bluetit East Village. Iris and John were both amazing in their respective colour and cuts. Always come away happy with the results!

June 3, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Beth for this lovely review about our East Village salon! We hope to see you again soon!

Rated 5 out of 5 stars

Exceptional service, high professionalism & great attention to detail

I have had another amazing visit to BlueTit @Dalston with Patric. Exceptional service, high professionalism, great attention to detail and amazing results (as always) Couldn't recommend more the salon & experience, as well as Patric's master hair-cutting & styling skills.

May 31, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Irina for your lovely review of Patric in our Dalston salon - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 1 out of 5 stars

Didn’t listen to what I wanted - worst cut I’ve ever had

Visited the streatham branch and had the worst haircut I’ve ever had. I have wavy hair and asked for a long bob finishing just above my shoulders and ended up with a really short bob that finishes at my chin with terrible uneven layers. I would normally feel bad about leaving a negative review but I am going to have to wear my hair half up to hide the damage whilst it grows out and am praying it looks better in time for a friends wedding in a few weeks. Very disappointing

May 24, 2021
Unprompted review
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Reply from Blue Tit

Hi Jenny, we are very sorry to hear that you we're so disappointed with your cut at our Streatham salon. As it has been some time since you left this review, we'd love to opportunity to welcome you back for a 5-star experience. Please reach out to customersservice@bluetitlondon.com, and we'll be in touch. Kindest, BT

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