Blue Tit Reviews 

264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible talent, professionalism, and ability to deliver exactly what is desired, often exceeding expectations. Many highlight the welcoming atmosphere and friendly demeanor of the salon teams, making visits enjoyable and comfortable. The service provided is frequently described as amazing, with people appreciating the attention to detail and the excellent results that last. However, some customers also noted significant issues with product quality and the outcome of their hair treatments, particularly when involving trainees. These experiences included hair damage, unsatisfactory color results that did not match requests, and a lack of proper supervision for trainees. Additionally, some mentioned concerns about the salon's responsibility and willingness to rectify these issues, leading to further dissatisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, praising many stylists for their talent, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professionalism and care of... See more

Quality

Customers had positive experiences with quality, with many praising the fantastic finish that grows out... See more

Product

Consumers find the product to be ambiguous, with some expressing strong dissatisfaction with the color,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 5 out of 5 stars

My first visit to Blue Tit was a wonderful experience. Jenah was welcoming, professional, and highly skilled. My balayage turned out exactly as I wanted. The atmosphere was lovely, and the salon itse... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied

Rated 5 out of 5 stars

I have been having my hair cut by Pabina for a few years and she is absolutely amazing, talented and lovely person. Always happy and transformed afterwards. Everyone in the salon is very friendly and... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(264)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long to short and loved it!

I went to the salon in Portabello and George was my stylist. George was my stylist and we had a thorough consultation about the style I wanted to go for. I was going from loooong to short so it was good to be able to talk this through. George was very clear about the final length, checked in regularly and I loved the final look. I’ll be going back.

March 17, 2022
Unprompted review
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Reply from Blue Tit

Thank you so much Seema for this wonderful five star review George in our Portobello salon. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Bluetit Peckham

I had colour and cut done again by Blair at the Peckham saloon and the experience it just great! She is professional, warm and very attentive. She wants you to have the best treatment everytime. We went darker (my first time this dark) and shorter and I couldn't be happier, just love it! Thank you sooo much Blair, you are great!!!

March 11, 2022
Unprompted review
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Reply from Blue Tit

Hi Catia we are so happy to hear you had such a great experience with Blair in our Peckham salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Lovely team and lovely shop in Peckham

I decided to go to Blue Tit Peckham for a much need colour and cut. From the first consultation with Louise I knew I had made the right choice. She understood what I wanted and talked me through everything. I am getting all the compliments today so thank you. Lovely team and a lovely shop!

March 10, 2022
Unprompted review
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Reply from Blue Tit

Thank you so much Jamie for your lovely review of Louise in our Peckham salon - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 1 out of 5 stars

Rang up to book consultation

Rang up to book consultation. Arrived at the salon and person wasn’t there that day. Asked if I could re-book, said yes and then they were supposed to call to confirm, but they didn’t bother.

February 2, 2022
Unprompted review
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Reply from Blue Tit

Hi Karen, thank you for sharing feedback of your recent experience with us- we are very sorry to learn that it has not been a positive one. We would love the opportunity to discuss this further in the hope to find a resolution. If you could please email us at customerservice@bluetitlondon.com, a member of our team will be in touch ASAP. Kindest, BT

Rated 5 out of 5 stars

Amazing experience and haircut

Amazing experience and haircut! I went to Blue Tit Clapton after two different friends recommended it. Chelsey was amazing, she not only cut and styled my hair but also patiently showed me how to style it for both air and blow dried styles. I walked out feeling so happy with my hair, confident it would grow out well and excited to book again.

January 30, 2022
Unprompted review
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Reply from Blue Tit

Thanks so much for the 5 stars! We’re really glad you enjoyed your visit to Blue Tit. It was a pleasure having you in the chair, and we look forward to seeing you again for your next refresh. BT

Rated 5 out of 5 stars

George the artist!

I visited Clapton Blue Tit and was lucky enough to have my hair done by the amazing artist that is George .. bad news for me, good news for South Londoners - he’s now at Brixton Blue Tit - you lucky people
Thank you George … no disrespect to any of my previous hairdressers but this is the best hair cut I ever had!!

January 22, 2022
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review Emily. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Top marks!

Really enjoy my haircuts with Sofi at Crouch Hill. I always leave the salon feeling and looking great, but best of all, it keeps the nice shape so I know it'll still look good as it grows out.

Also I really appreciate the care they take over hygiene, this makes me feel comfortable being able to relax there.

January 17, 2022
Unprompted review
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Reply from Blue Tit

Hi Alison we are so happy to hear you had such a great experience with Sofi in our Crouch Hill salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Blue Tit East village - Red Balayage and amazing haircut

Hi guys, I just wanted to say that Iris did an AMAZING job at my hair. It was the first time I decided to go for something other than dark brown/black. Iris explained to me the whole balayage process, step by step, and the final result was GREAT! Her advice were excellent, and the result was above my expectations. When it comes to the hair salon's atmosphere, that was amazing as well. Friendy, minimal, nice music, and great wine! Already thinking about when I should book my next appointment. Thanks Iris! You are the best <3

December 10, 2021
Unprompted review
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Reply from Blue Tit

Hi! We are so happy to hear you had such a great experience with XXX in our XXX salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Blue tit East Village - Natural Balayage and ended with a cut & finish

Hiiii, so I just wanted to express how much I am thankful to Iris whom did my hair so beautifully even though I was scared of the outcome but it came out just PERFECT!!! Honestly, impeccable she is so talented I am so so in love with my new hair <3. I received the best kind of hospitality, offering juices and coffee. I was really careful when looking for a hair salon to do my hair and was choosing with care because of course I don't want my hair to be ruined but when I heard about blue tit I was more than convinced that it would be the best place, and after checking it out and knowing they got many awards I run up straight there to get a hair test and book my appointment ASAP with Iris my favourite hairstylist 😌, she’s very popular and excellent so run to do your hair by her and good luck finding an appointment because she’s very busy with clients.

December 9, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Samia for this wonderful five star review of Iris. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Totally recommend George at Blue Tit Clapton

Just had a haircut with George at the Clapton branch and can honestly say it’s the best haircut Ive ever had. I’ve never known a stylist to take so much care and be so precise. He really took time to listen and got the perfect choppy ended long Bob I was looking for. Also had colour with Harriet which was 10/10.

December 7, 2021
Unprompted review
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Reply from Blue Tit

Thank you so much Alice for your lovely review of George - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

George at the Clapton branch

I saw George at the Clapton branch and he was absolutely fantastic. I have a lot of very thick hair that has been in bad condition. He talked me through his plans for getting texture and movement back into the cut without doing lots of layers, and he has an amazing technique for taking weight out of the middle. I am so happy, my hair is looking healthier than it has in years! Can’t wait to see him again to continue the journey of getting the shape and life back into my hair. Thanks George!

December 4, 2021
Unprompted review
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Reply from Blue Tit

Thank you Jess for your lovely review of George - we really appreciate it! Come and see us again soon!

Rated 5 out of 5 stars

Alfie at Clapton

The Clapton colourist Alfie gave me the best colour hair I've ever had using the Balayage technique. He really listened and had ideas too, and the result is amazing. Thank you!

December 2, 2021
Unprompted review
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Reply from Blue Tit

Thank you Claire for your lovely review of Alfie in our Clapton salon! We hope to see you again soon!

Rated 1 out of 5 stars

Very Bad Hair Cut

Went to the Greenwich branch yesterday for the first time had really long hair (wast length) asked for only 2 inches and got 5 and half inches off! When I said this was too much off the stylist Jo laughed and said it was much needed and that I’ve still got a lot of hair. But my hair was in a very healthy condition as I take great care of it. Also had my whole back soaked and the stylist told me it’s because the quality of my top isn’t good which is very very RUDE.. I’m meant to have my hair washed not my back drenched.. I literally come home in TEARS 😭. From now on I’ll stick to the east village branch as they are the BEST…

November 30, 2021
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi there, thank you for sharing details of your experience in our Greenwich salon- we very much value client feedback as it allows us to continually access and improve our services. We're very sorry to hear that your time spent with us was not positive, and would like to get in touch with the hopes to resolve this. Please email us at customerservice@bluetitlondon.com and our customer care team will reach out. Kindest, BT

Rated 5 out of 5 stars

Michael is the king of curly cuts!

So glad I found Michael at Bluetit Streatham, he genuinely gives me hair goals every time. He always gets exactly what I want and knows how to cut curly hair so well. And he is also so lovely and friendly! I always have a great experience at Bluetit Streatham!

November 25, 2021
Unprompted review
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Reply from Blue Tit

Hi Maisie, we're so pleased to hear you always have a great time with Michael! Thank you for sharing your lovely review, and we look forward to seeing you again soon. Best, BT

Rated 5 out of 5 stars

Best haircut

Nancy is by far the best hairdresser I have had- my hair has never looked so good. She genuinely considers what you want and how it will work for your hair type. Her thoughtfulness and consideration is apparent throughout the appointment, with beautiful results. Would recommend to anyone.

November 16, 2021
Unprompted review
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Reply from Blue Tit

Thank you for the 5 star review Ellie, we appreciate it! It's wonderful to hear that you have had such great experiences with Nancy- we hope to see you for your next appointment soon :) Kindest, BT

Rated 5 out of 5 stars

Blue Tit East Village has been…

Blue Tit East Village has been excellent to me! I would happily use them again. John Manol has been listened to my concerns and helped me with an absolutely beautiful cut!!!

November 12, 2021
Unprompted review
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Reply from Blue Tit

Thank you Plousia- we're so pleased to hear it! Come back soon :)| Best, BT

Rated 5 out of 5 stars

Great haircut from Adam in portobello!

I had my hair cut by Adam in portobello and it is great! He gave me exactly what I wanted and Was so kind and professional. So happy!

November 6, 2021
Unprompted review
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Reply from Blue Tit

Hi Hannah, thank you for your five star review! We're so happy to hear it, and look forward to seeing you again soon. Best, BT

Rated 2 out of 5 stars

Been going to Blue Tit Clapton for…

Been going to Blue Tit Clapton for years. No problems, expensive but always very happy with the result. New hairdresser George cut my hair. Tried very hard with every tool and technique on display but it took ages and the result was not great. Few days later my 11 year old wanted a shot cut (big deal for her). He ignored the photo and cut her hair far older than her years. Thankfully we got it fixed a few days later by a kind local hairdresser. Sad to say, after years of great creativity from Blue Tit - it has lost its spark.

November 2, 2021
Unprompted review
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Reply from Blue Tit

Hi Fiona, thank you for taking the time to share your recent experience in our Clapton salon. We are sorry to hear it was not a positive one for you or your daughter, and would love the opportunity to discuss this further with you in the hope to find resolution. Our customer service manager has your details and will be in touch shortly. Kindest, BT

Rated 5 out of 5 stars

Stefania in Portobello is wonderful!

She did such an amazing job with my hair, she recommended me to do a balayage instead of full head highlights and it came out great !! It’s the first time that I’m really happy with my hair I will definitely be back!

October 21, 2021
Unprompted review
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Reply from Blue Tit

Thanks Irene! We look forward to seeing you again soon :)

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