Blurb Reviews 4,628

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Decent quality and price HOWEVER, interface will make throw your computer out of your window!!!! Riddled with bugs, and idiotic layout choices, functions not working. Feels like the design team of... See more

Rated 1 out of 5 stars

Excellent print quality—that accounts for the one star. The pages are warped and very difficult to turn, making the entire experience very frustrating. It doesn't feel like a proper book, but like som... See more

Rated 3 out of 5 stars

I started creating Blurb books back in 2010 using Booksmart. I have created over 150 different titles and spent £17K with them. The announcement to drop Booksmart has not been handled well. The conver... See more

Rated 5 out of 5 stars

I've now produced over 60 books through Blurb, all with loads of photos and the results have been very pleasing. The Bookwright software is easy to use and has plenty of options - one example being ab... See more

Company details

  1. Gift Shop
  2. Book Store
  3. Hobby Store

Written by the company

Blurb® is a self-publishing and marketing platform that unleashes the creative genius inside everyone. Blurb’s platform makes it easy to design, publish, promote, and sell professional-quality printed photo books, trade books, ebooks, wall art, and more.


Contact info

3.0

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t be afraid to tackle large projects!

I have finished 3 photo books (each around 230 pgs) for my son that cover his life from 0-18. This is a project that’s been in the back of my mind for years but it seemed daunting. It took some time, but I couldn’t be happier with the experience making them and with the quality of the printed product! BookWright has a few quirks here and there but it’s just a matter of getting used to the interface. I found that custom layouts made it a lot easier to create the books. It’s a great feeling to have these done and to have such a high-quality book to show for it!

May 5, 2022
Rated 4 out of 5 stars

Good product. Offer swatches?

I’ve been using Blurb for my annual book of my best photography for 10 years. The app for designing and producing the cover and pages is easy, as is the ordering process. I’ve been OK with the print quality over the years but wanted to see if it would improve with the higher end paper. It gets expensive ordering books just to test papers but I am happy with the ProPhoto Pearl paper. I would like to see Blurb offer a sample swatch set so people can see how each paper handles the printing of photos, text, etc. I would have been willing to pay a small fee for the swatches vs the expense of a full book.

May 4, 2022
Rated 4 out of 5 stars

The quality of the book is fine

The quality of the book is fine. My only disappointment is that the photos seem to generally be a little dark. Possible that I'm making some mistake but the printer vs the on line preview leaves me feeling a little disappointed.

May 4, 2022
Rated 1 out of 5 stars

I was disappointed in the “book”

I was disappointed in the “book”. This is more like a picture album of parts of the subject. The family photos at the end added to the less than professional book I was looking expecting. Also The price was not in line with the few pages it contained. While this is a good idea and avenue for printing I am not sure it’s worth the cost.

May 3, 2022
Blurb logo

Reply from Blurb

Hi Patricia,

I'm sorry to hear that you're not happy with your book. I was able to find your order in our system and see that you bought a book created by someone else. Blurb authors have total control over the content of their books, and I'm sorry you were disappointed on this occasion. I can see that the author enabled their book preview in our bookstore. When available, you can click "preview" to view a few pages and get an idea of what a book is about. I hope you'll find this information useful.

Best,
Blurb Team

Rated 1 out of 5 stars

Misprints

Misprints, slow delivery (even worse on the reprints/fixes), damaged shipments, website outages, missing sales, and no response from the help desk... if they weren't built into Lightroom I would be looking elsewhere. I have had good experiences in the past, but there isn't even a phone number to reach someone there to get some answers and it is really frustrating when I'm trying to showcase and sell my work.

May 3, 2022
Blurb logo

Reply from Blurb

Hi Amit,

I'm sorry for the bad experience you've recently had with your orders and our website. I was able to locate your support ticket and I can see that you have been in communication with one of our agents. If you have any further questions, please update your support request.

Best,

Blurb Team

Rated 1 out of 5 stars

Blurb miss printed my book

Blurb miss printed my book, missing over 30 pages.

May 3, 2022
Blurb logo

Reply from Blurb

Hi Zachary,

I'm sorry to hear your book was not correctly printed. I was able to locate your support request and can see that one of our agents has reached out to you. Please update your support request if you would like to discuss the matter further with them.

Best,

Blurb Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look