Blurb Reviews 4,628

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Decent quality and price HOWEVER, interface will make throw your computer out of your window!!!! Riddled with bugs, and idiotic layout choices, functions not working. Feels like the design team of... See more

Rated 1 out of 5 stars

Excellent print quality—that accounts for the one star. The pages are warped and very difficult to turn, making the entire experience very frustrating. It doesn't feel like a proper book, but like som... See more

Rated 3 out of 5 stars

I started creating Blurb books back in 2010 using Booksmart. I have created over 150 different titles and spent £17K with them. The announcement to drop Booksmart has not been handled well. The conver... See more

Rated 5 out of 5 stars

I've now produced over 60 books through Blurb, all with loads of photos and the results have been very pleasing. The Bookwright software is easy to use and has plenty of options - one example being ab... See more

Company details

  1. Gift Shop
  2. Book Store
  3. Hobby Store

Written by the company

Blurb® is a self-publishing and marketing platform that unleashes the creative genius inside everyone. Blurb’s platform makes it easy to design, publish, promote, and sell professional-quality printed photo books, trade books, ebooks, wall art, and more.


Contact info

3.0

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service an high quality

I have made some thirty photo book projects by Blurb, starting in 2009. The quality of the printing has improved notably over the years as have also the editing tools. It easy to make your own layouts.
I have experienced once over the years that a book came out with a flaw. It was replaced imediately at no cost for me. Super and very friendly service.

May 6, 2022
Rated 5 out of 5 stars

Love blurb!!

I have been using blurb since 2017. I make yearly books of all the things we have done. My kids love them and look at them all the time. They are great quality and the program is very easy to use.

May 6, 2022
Rated 1 out of 5 stars

I love the product But support is hideous

I love the product - but the support is non existent . The response time is too slow to be effective.1. I had a screwed up order . 2.I reported it immediately.
3. there was a delayed response. 4. Blurbs solution is to reprint and re- send the book - I t is too late - it is not useful- I can not use it . I don't want it - I want instead a refund .

May 6, 2022
Blurb logo

Reply from Blurb

Hi,

I'm sorry to hear about the bad experience you had with your order and our Customer support team. I was able to find your support request and see that you were offered a replacement code. If you have any further questions, please update your support request.

Best,

Blurb Team

Rated 4 out of 5 stars

Would recommend - check for dents on pages

The book I had made was incredibly easy to customize to be printed & the picture print quality is perfect.
The biggest complaint I have is there's a *very* noticeable & decent size dent on nearly every single page from when the book was put together.
I had also thought the title was to be printed on the book itself, not just the dust cover - that doesn't bother me as much as all the dents/bends on the majority of the pages from being put together though.
Besides that, I would recommend using this company for picture or book printing.

May 6, 2022
Rated 2 out of 5 stars

I'm a little disappointed that an order…

I'm a little disappointed that an order place April 22 has yet to even be shipped. And isn't even to be expected until May 13. Other orders placed that same day have all be delivered.

May 6, 2022
Blurb logo

Reply from Blurb

Hi Frederick,

I understand that your order shipped later than expected and I'm sorry to hear that.

I was able to track your order and see that the estimated delivery date seen during checkout was May 13. However, your order was delivered on May 2, earlier than expected. Details for this order, including the tracking number, can be found on your order history page at http://www.blurb.com/my/account/order_history

I hope you're happy with your book!

Best,
Blurb Team

Rated 5 out of 5 stars

The reproduction book of Bill Ray Hells…

The reproduction book of Bill Ray Hells Angels of San Berdoo is excellent, I opted for the printed cover version. The quality of materials and most of all his photography of these iconic images is great. What a fantastic way to own a long out of print book at a reasonable cost.
Bernie

May 6, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. I love your print on pearl mohawk paper. Blurb staff was so helpful. My dust jacket came out with prints overlapping the spine. I was helped with my issue. I have now more than 20 books from my trips printed by Blurb

May 5, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look