BMI Solutions Reviews 

76
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I've recently ordered a scanner. No email communications even after a week. I was shocked to see on the web site that they now stopped trading. Hoping that Lisa us going to contact us soon and arrang... See more

Rated 5 out of 5 stars

Freed up loads of space wasted on old documents and records I needed to keep. Like many had a massive backlog of paperwork which I needed to get rid of. Ongoing need for scanning these days is low so... See more

Rated 5 out of 5 stars

Was struggling to locate an Epson V800 scanner. Managed to pre-order one with BMI Solutions who dispatched one as soon as stocks became available. Scanner arrived in less than 24 hours. Excellent serv... See more

Rated 5 out of 5 stars

I called BMI solutions as I was having difficulty purchasing my scanner on amazon. they were very helpful and efficient and took my order immediately over the phone. It arrived ahead of schedule and... See more

Company details

  1. Internet Shop

Information provided by various external sources

BMI Solutions are Document and Photo Scanner Specialists.


Contact info

3.5

Average

TrustScore 3.5 out of 5

76 reviews

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3.5

All reviews

(76)

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Rated 5 out of 5 stars

Just so efficient

Found BMI Solutions using a web search, only wanted an Epson V550 scanner. Contacted them for price and availability, Lisa's follow up communications were really helpful, price beat others and scanner arrived early the following day. I couldn't ask for a better service and thoroughly recommend them.

November 29, 2016
Unprompted review
Rated 5 out of 5 stars

Best Price & service

I bought a Epson 11000XL with film hood. I had searched the web & found BMI had the best price. The delivery was fast & free. happy customer.

November 25, 2016
Unprompted review
Rated 5 out of 5 stars

Exemplary personal service - highly recommended

Friendly, knowledgeable and efficient in every sense - superb service!!

Had difficulty with finding information around specification elsewhere yet I was given clear and a comprehensive response to all my queries ensuring I was making the 'right' purchase. All potential obstacles were taken care of and the order was hastily managed with excellent follow up information. Highly customer focussed providing a good sense of confidence in the company and its products; will use gain, and firmly saved in my 'favourites'. Thanks to all.

November 22, 2016
Unprompted review
Rated 5 out of 5 stars

Kodak scanner and kofax scanner

Superb company
Lisa was very helpful and kept me informed on every step of my order and delivery. The delivery was made the next day after ordering and I would recommend BMI to anyone who would like a scanner.

October 14, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Was struggling to locate an Epson V800 scanner. Managed to pre-order one with BMI Solutions who dispatched one as soon as stocks became available. Scanner arrived in less than 24 hours. Excellent service, excellent price. Wouldn't hesitate to order from them again.

October 14, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Amazing value - cheapest on the internet that I could find, but also ridiculously fast delivery!! Highly recommend.

June 15, 2016
Unprompted review
Rated 5 out of 5 stars

Fujitsu scanner

I rang BMI solutions for advice on what scanner to choose. I spoke to Rob who directed me towards a newer more efficient model than the one I had in mind. Received it on the day required and Rob suggested I call him for remote set up as it was important to get the settings right from the start. He was very helpful, installed the software and made all the necessary connections and away we went ... brilliant! I was very pleased with the service I received and am happy and confident I can now crack on with my scanning with no more ado. Would recommend BMI unreservedly.

January 26, 2016
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I have purchased 3 scanners and in the process of renting another scanner for my company, all from BMI solutions.

Rob and Lisa have given me support and advice throughout these purchases, a complete professional, knowledgeable service in a friendly manner.

BMI Solutions would be my first choice in purchases of other scanners when I expand my business.

Stephen Francis

Hangleton Books.
Hove, East Sussex.

December 10, 2015
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service.

I bought an Epson scanner from BMI Solutions and while considering my order I initially phoned them on a Saturday afternoon about 4pm, yet expecting an answer machine.. But their most helpful Director answered the phone and couldn't do enough to help me in every way. Since my purchase their after sales service is also exceptional and they also helped me get a special offer that was available from Epson too. Probably the most Professional, Conscientious and Caring company that I have had the pleasure to deal with.

August 21, 2015
Unprompted review
Rated 5 out of 5 stars

Purchase of Canon DR-M160 Scanner

I phoned BMI and spoke with Lisa late on a friday afternoon. I outlined my requirements, and Lisa was knowledgeable and helpful. She directed me to the model of scanner that suited my budget and needs (essentially for high speed/high daily usage.) I accepted her advice and the scanner had been delivered to me by the following Monday lunchtime. The scanner is everything I hoped for and I was using it in earnest later that day! I'm also pleased with the price I paid and so I can't recommend BMI Solutions highly enough!

August 17, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service from Mr. Rob

We had a really great experience, even if we just have been missed each other at the beginning.

All the problems they have been sorted out quickly.

Thanks,

Alex

London Visual Box

July 24, 2015
Unprompted review
Rated 1 out of 5 stars

Stick with Amazon

Ordered a Canon Image Formula DR-F120 and it never worked from receipt. Had I paid the £15 extra it cost on Amazon they would have taken the non-working machine and replaced with a new one. BMI instead directed me to Canon to rectify. Grrrreat NOT!

May 30, 2015
Unprompted review
BMI Solutions logo

Reply from BMI Solutions

Firstly we would like to apologise for the inconvenience and disappointment that you experienced in dealing with BMI Solutions recently.

We assure you that your complaint and feedback will give us opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to escalate your feedback and complaint, we would appreciate if you could provide us your contact details so that we can offer you a refund as a goodwill gesture.

Regards

BMI Solutions

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