Good luck if you ever need support. I purchased a package and had been using it, but I couldn't access my account. The password reset didn’t work, and support couldn’t resolve the issue for two week... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... See more
Company replied
Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip.... See more
Company replied
It's easy to make the order and fast to send you and activate the e-sim. The have the cheapest prices especially in eastern Europe countries like in China. They also give free texting on WhatsApp ev... See more
Company replied
Company details
Written by the company
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Contact info
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3.9
Great
295 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
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Scam alert
Stay away. this is a scam. They are charging for service that they dont provide.
October 31, 2025
Unprompted review
Reply from BNESIM
Hi Andre,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We want to assure you that we are not a scam — thousands of travelers use our services every day, and we take customer satisfaction very seriously. We would really appreciate the opportunity to look into your case and understand what went wrong so we can assist you properly.
Please reach out to us at marketing@bnesim.com, and we will be more than happy to help resolve the issue.
Thank you again for your feedback.
Kind regards,
BNESIM
The sim never worked
The sim never worked. I couldn’t connect to any internet. Was waste of money and time.
October 29, 2025
Unprompted review
Reply from BNESIM
Hi Salem,
Thank you for sharing your experience, and we’re truly sorry to hear that your eSIM didn’t work. This is definitely not the experience we want for our customers.
We’d be happy to look into what went wrong and assist you personally.
Please feel free to reach out to us at marketing@bnesim.com, and our team will do everything we can to help resolve the issue.
Thank you again for your feedback
Kind regards,
BNESIM
Why BNE SIM Is the Worst Service I’ve Ever Used
They won’t acknowledge any support ticket you submit, and their service goes down every few hours. When I asked for clarification, every time they respond with 'We will get back to you soon'. After daily following up to ask whether the issue would be resolved (2 weeks have passed by) they keep replying with the same generic message: "We will get back to you soon, thanks for waiting bladiebla"
I finally had enough and requested a refund, guess what they respond with this time.... "Thanks for the patience, we will get back to you soon". It’s honestly the worst and the most infuriating support experience I’ve ever had. I rarely leave negative reviews, but this one truly takes the cake. I wouldn't suggest anyone to use bnesim.com
October 28, 2025
Unprompted review
Reply from BNESIM
Hi Aras,
Thank you for sharing your feedback, and we’re truly sorry for the experience you’ve had. This is definitely not the standard of service we aim to provide.
Regarding the service interruptions: our system does not go down every few hours. However, we did experience a few disruptions recently due to external events outside of our control (for example, the Amazon outage). Whenever such incidents occur, we immediately publish status updates inside our app so users can stay informed in real time.
As for the delays and repetitive replies from support — there is absolutely no excuse for that. You’re right to feel frustrated, and we sincerely apologize. This is not the customer experience we strive to deliver, and we are addressing this internally to prevent it from happening again.
We would really appreciate the opportunity to look into your case personally and help resolve it for you.
Please feel free to reach out to us at marketing@bnesim.com, and we will be more than happy to assist.
Thank you again for your feedback.
Kind regards,
BNESIM
Excellent
Surprised by how easy it was to buy, install ,and use the eSIM. App is very intuitive. Strong signals in Hong Kong. Would buy again.
October 3, 2025
Unprompted review
NOT TRUSTED
NOT TRUSTED. NOT PROFESSIONAL and NOT RECOMMENDED. I referred lots of users to bnesim previously, and as a part of their previous referral campaign I earned dozens of 7 euro discount coupon available on my account. Today when I logged into my account I saw that I had no coupon codes anymore, all coupons disappeared from my account without notice. They had no expiry date, and I was never informed they would be deactivated. When I contacted support, they only apologized and offered no resolution. Will not refer anyone nor suggest this provider anymore, there are better and professional providers out there.
Edit: Nobody contacted me, they are charging my card even though my card is not saved in their systems and auto renewal is off. I'm paying for the phone number I cannot use!!!
August 24, 2025
Unprompted review
Reply from BNESIM
Hi Omer,
Thank you for taking the time to share your feedback.
We would like to clarify that the validity period of the “Refer a Friend” coupons was specified in our Terms & Conditions at the time they were issued. After that, we introduced an improved version of the referral program, where coupons were replaced with BNE Coins, and the Terms & Conditions were updated accordingly.
Additionally, when viewing a coupon in the My Coupons section of the app, the expiry date is clearly visible inside the coupon details.
That said, we truly understand how disappointing it feels to see your previous coupons expired, and we are here to help.
Please feel free to contact us directly at marketing@bnesim.com, and we will be happy to look into your case and assist you further.
Thank you again for your feedback — we appreciate it and hope to restore your confidence in our service.
Kind regards,
BNESIM
Use to be good
Use to be good. I contacted and chatted with their customer rep for weeks when I was traveling when the eSIM did not work. The only response I got was how they understood my frustration yet never did anything about it, didn’t even bother refunding me the amount that they charged - shows how much they care. I had already gotten a different eSIM from a different supplier which worked fine which means their system is rubbish now and they don’t care about Customer Services at all. Avoid and do your research before buying anything from them.
August 3, 2025
Unprompted review
Reply from BNESIM
Hi Komail,
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the inconvenience you faced during your travels. This is certainly not the level of service we aim to provide, and we fully understand how frustrating it must have been to deal with connectivity issues while abroad.
We would really appreciate the opportunity to review your case in detail and make things right.
Please feel free to reach out to us directly at marketing@bnesim.com, and our team will be more than happy to assist you personally.
Thank you again for your feedback.
Kind regards,
BNESIM
Good luck if you need support
Good luck if you ever need support. I purchased a package and had been using it, but I couldn't access my account. The password reset didn’t work, and support couldn’t resolve the issue for two weeks.
Update: After 20 days and only after my trip, they finally said my purchase had somehow been mismatched with their reseller. It’s now fixed, and I can access my account.
July 10, 2025
Unprompted review
Only good for Facebook or WhatsApp, but ...
BNESIM Works if you only want to look at Facebook or send WhatsApp messages. If you want to combine it with a MiFi router in order to look at some sites or even to do some work from remote, I would definitely advice against (!) BNESIM. They are blocking quite some sites like Github or even parts of AliExpress and a huge amount more, up-to actually becoming completely useless. Also VPN tunnels are blocked, which I consider a must have.
RedteaGO is a much better and cheaper alternative. I'm not affiliated with RedteaGo, just a happy (100GB) customer after my BNESIM experience.
B.t.w. I contacted BNESIM about this, and they told me they could not do anything about that. They are actually using the service of a company in the UK that blocks the traffic.
June 25, 2025
Unprompted review
Reply from BNESIM
Dear Henk,
We encourage you to reach out to our support team so we can look into your issue and assist you directly.
However, we would like to clarify that BNESIM does not apply any kind of filtering or blocking. Our eSIM offers open internet access with no limitations, and thousands of customers use it daily for work, travel, and browsing without restrictions.
Given the promotional tone of your message and direct endorsement of a competing service, we have reason to believe you may be affiliated with the provider you mentioned.
Best regards,
The BNESIM Team
We went to Hongkong for vacation last 2…
We went to Hongkong for vacation last 2 weeks ago, I was a little bit scared that it might not work as it is going to be my first time to use it abroad. Thank God it worked well, our travel was very smooth I can immediately post my pictures reel time and message people even outside my hotel. I bought 10 GB which was more than enough with my 4 days travel since I only consumed 3.5 GB during those days. Maybe next time I will only buy 5GB. Overall my experience with BNESIM was perfectly okay and I will still use it on my next trip.
May 24, 2025
Unprompted review
Don't bother, doesn't work and no refund
Don't bother! I purchased the esim for a holiday in Australia and Bali. Despite numerous attempts I could not get the esim to work. I originally bought one month data intending to extend a further month to cover our stay. On our return I contacted customer services and was told there is a 14 day refund policy and they couldn't refund me as I hadn't contacted them within that time. They acknowledged that I was inconvenienced and couldn't contact them as my phone wasn't working but still stuck to being unable to refund me. Disgraceful. If you are considering using this company I strongly suggest you skip by and look elsewhere. Waste of time and money! Edit June. Certainly I wasn't made aware of any refund offered and there is no evidence on my account that it was ever offered either. I was told I was not eligible due to the 14 day clause but was away on holiday for 2 months (without my phone working as they acknowledged so unable to contact them earlier) . I did contact the company asap the day after my return.
March 26, 2025
Unprompted review
Reply from BNESIM
Dear Elaine,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience you faced during your travels.
We’d like to clarify that our refund policy, including the 14-day window, is clearly stated in our Terms and Conditions to ensure transparency and fairness for all our customers.
In your case, we understand how frustrating it must have been not to have connectivity while abroad. However, you reached out to our support team more than two months after the issue occurred. If you had contacted us at the time of the problem, we would have gladly looked into the issue immediately and provided a solution.
That said, and despite the policy, we did offer you a refund to your BNE Wallet as a gesture of goodwill. Unfortunately, we never received a response from you regarding that offer.
We always strive to support our customers as best as we can, especially when issues arise in real-time. Should you wish to follow up on the wallet refund or have any questions, our team is still here to help.
Kind regards,
The BNESIM Team
customer service just plain lying after…
customer service just plain lying after i bought a plan it shows up differently also very bad app do not buy here
April 30, 2025
Unprompted review
Reply from BNESIM
Hi Nathan,
We're sorry to hear this and take your feedback seriously. We’d never intend to mislead anyone, if your plan appeared differently after purchase, that’s something we’d like to investigate and correct right away.
We’ve sent a request through Trustpilot to get more information so we can look into your case personally. In the meantime, feel free to contact us at support@bnesim.com or via live chat in the app or on our website. We’re ready to help.
Team BNESIM
REFERRAL PROGRAM SCAM
So this company has a referral program. I referred almost 25 friends of mine and they only rewarded me for a couple of them. THEY ARE SCAMMERS. I contact their customer support everyday and they just give the same computerized answer. They are not providing me with any details on the matter either. it's been almost 35 Days. It's so frustrating to see these scammers get away with this.
*Update 22nd April 2025: The team reached out to me. They explained that the issue was in their wallet and sorted it quickly. I’ve received my rewards and now i’m enjoying em.
March 25, 2025
Unprompted review
Doesn't work!
Doesn't work! Waste of money! I was only able to see if it works after arriving in Japan in March '25, but I never got connected when automatic carrier selection is on. I chatted with the BNESIM support and was told to select KDDI manually. After that I was able to get connected, for no more than 2 mins each time in a series of unsuccessful attempts. I then chatted with the support again. This time they said this case will be escalated to the advanced team and I'd be hearing from them within 24 hrs. Yes, you're right! The never responded to me afterwards! Sadly speaking, this is the second time I run into the same situation with them. I bought another esim in 10 mins from EIOTCLUB and I got continuous, stable connection ever since. So which one is the scam?
March 25, 2025
Unprompted review
Reply from BNESIM
Hi David,
We’re truly sorry for the inconvenience you experienced during your trip to Japan. We understand how frustrating it must have been to face connectivity issues, especially when you’re relying on a service to stay connected abroad. Please accept our sincere apologies for the disruption this caused.
While we escalated the matter to our roaming partner in Japan to investigate the network issues, we regret that the resolution did not reach you in time. We take full responsibility for the delay and have processed a full refund for your purchase.
We also want to make it clear that BNESIM is not a scam. We are a trusted international eSIM provider, serving thousands of travelers around the world. That said, we know that reliability matters most when you’re on the move, and we are continuously working to improve coverage and response times in all supported countries.
Your feedback is invaluable and has already been shared with our technical team to help prevent similar issues in the future. If there’s anything more we can assist you with, please don’t hesitate to reach out at support@bnesim.com.
– The BNESIM Team
Affordable
BNESIM's affordable no-expiration plans are a no-brainer. The setup was also easy and seamless. I highly recommend BNESIM for your future travels.
March 10, 2025
Unprompted review
Reply from BNESIM
Thank you so much for the kind words, Adrian! We’re thrilled to hear that you found our no-expiration plans affordable and easy to set up. Your recommendation means a lot to us, and we’re happy to be part of your travel experience! Looking forward to supporting your future trips!
Just Brilliant
Used bnesim for a trip to Turkey. Price was really cheap for 20gb data for 30 days. So easy to set up esim. The app is brilliant. I really like I can keep track of my data usage with one click. Will definitely continue using the app for different countries as well.
March 13, 2025
Unprompted review
Reply from BNESIM
Thank you for the wonderful feedback! We're so happy to hear that your experience with BNESIM in Turkey was smooth and affordable. It’s great that you found the app helpful for tracking your data usage. We really appreciate your support and look forward to being a part of your future travels. Thanks again for choosing us!
I’ve been using BNESIM for A couple of…
I’ve been using BNESIM for A couple of years, and it has been reliable and convenient throughout. The connection is stable, coverage is excellent, and the setup process is seamless. Customer support has also been responsive and helpful whenever needed. Highly recommend it to frequent travelers and anyone looking for a good mobile experience!”
February 23, 2025
Reply from BNESIM
Hello Uğur,
Thank you for your continued trust in BNESIM! We're glad to hear that you've found our service reliable and convenient over the years.
Your kind words about our coverage, connection, and support mean a lot to us. Safe travels, and we look forward to keeping you connected wherever you go!
Best regards,
BNESIM Team
Always use this app
Always use this app, used for Turkey, Greece, Thailand and even UK when waiting on new sim. Great service, highly recommended. Only one issue in Greece, which was rectified within the hour. Thanks for providing such great service. 🌟
February 18, 2025
Unprompted review
Reply from BNESIM
Thank you for your trust, Michelle! We're glad to hear it has served you well across multiple countries, and we appreciate your patience while we resolved the issue in Greece. If you ever need assistance, we're always here to help. Safe travels! ✈️
2 eSims (tablet and phone)
I have an eSim for the whole of Europe in my tablet and a local Bosnian eSim in my phone. Both work perfectly fine. It was an easy and cheap way to have mobile data in a country outside of the normal EU roaming tariffs.
And I use my tablet so much more on the go, without having to worry for data.
February 21, 2025
Unprompted review
Reply from BNESIM
Thank you for sharing your experience, Timo! Having seamless connectivity across multiple devices is a great way to stay connected, and we're glad BNESIM met your needs.
Safe travels! 🌍
Excellent e-sim provider for Asia & Europe
I have used BNESIM in S-Korea; Thailand; Turkey and Europe incl Switzerland. I have never had a problem with activating; paying or coverage. Pricing is good and I feel there is great value for money. I can honestly recommend them as a great e-sim provider.
October 16, 2024
Unprompted review
Reply from BNESIM
Wow Jaco!, your travels sound incredible, and we’re thrilled BNESIM has been your trusted travel companion across Asia and Europe.
Thanks for the awesome feedback, here’s to more smooth journeys and strong signals wherever you go!
Very good price and it usually works…
Very good price and it usually works well. I like their packages which do not expire.
February 20, 2025
Unprompted review
Reply from BNESIM
Thanks for your review, Ed! We're glad you’re enjoying our prices and flexible packages. Reliable service with no expiry, just how it should be! 😊
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