Board Worx Reviews 

54
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just purchased a second hand foil set, delivered with no issues and in much better condition than I anticipated for 2nd hand equipment. - Thank you.

Rated 5 out of 5 stars

Very very very good customer service. Write an email to them and you get an answer, call them and someone answers the phone. Accurate delivery times are provided before you buy and if something isn’... See more

Rated 5 out of 5 stars

I phoned about a Paddle board on Friday at 2pm asking could I get this delivered on Monday as website had 3-5 days for delivery.I was advised to go on line to place order as this would speed up the tr... See more

Rated 5 out of 5 stars

Phoned boardworx to get advice regarding a repair I needed on a ripped wing . The person I spoke to gave me some great advice on how to carry out repair. I then ordered repair tape from boardworx whic... See more

Company details

  1. Recreation Center

Information provided by various external sources

Boardworx is owned and run by water sports experts that love to kitesurf, windsurf, surf and just enjoy the water. Because we’re water users, we stock a large range of kitesurfing, SUP, and windsurfing products that we have tried and tested and enjoyed using in all types of waves and winds. We can talk with wisdom and experience on a lot of different equipment. At Boardworx we aim to provide you with a friendly, honest and reliable service, We know that the kit is expensive so we strive to find the best possible prices but also we try and give the best service you will ever receive from a shop with a personal touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(54)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling customer service after online purchase

North bar and lines purchased from board-worx September 2017, line snapped less than two months later. Got in touch with board-worx who were very unsympathetic and dismissive of my issue - they couldn't care less even going so far as to be rude, immature, and even calling me a liar - see facebook reviews! They claimed I was at fault and that item had been misused even though I have constantly stated it hasn't - comes down to customers word against there's so you simply cannot win! Now left £280 out of pocket. BE WARNED of this retailer - cheap prices even cheaper customer service!

November 2, 2017
Unprompted review
Board Worx logo

Reply from Board Worx

I am sorry about the accidental damage that occurred to one of your lines whilst you were using them, but after North Kiteboarding examined the line they deemed this was not a manufacturing fault, and therefor was not a warranty item. Boardworx

Rated 5 out of 5 stars

I got some great advice and a good deal.

I talked to the boys at boardworx and got some good information, I was not pushed at all in to buying and after doing a little research myself, that they suggested I did call back and got a great deal, a all round great experience. I have used the kit, in fact broke a part ( my own fault) and they had me back on the water a few days later, a good service a good shop.

November 26, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome

Board Worx is my favourite store in the world. Mark, Olly and Karen are brilliant - they give you honest advice and are super loyal to long standing customers. I've been shopping at Boardworx since I was a teenager, previously for windsurfing gear and now kitesurfing gear. They have the latest kit (kites, boards), gadgets (xensr, GoPro etc) and clothes (notably they're the only store in Whitstable that sell bikinis all year - which is helpful for when you go on those winter beach holidays abroad). Not only do you walk in the store and it smells like coconut surf wax, but it feels like a surf shop abroad. Everyone gives expert advice, and are super friendly and if your kit needs fixing they'll help you too. Thank you for being the best shop in town, and hope to still be shopping with you guys in 50 years time.

November 22, 2016
Unprompted review
Rated 5 out of 5 stars

My local board shop... online...

BoardWorx has been my 'local' board shop for many moons. I bought my very first board from these guys when I was 13... which was a while ago now... I've long since moved out of the area, but I always try and get back for any big purchases. On this occasion, time was a factor, so I had a look at the website, gave the guys a buzz, had a bit of a chat, then hit the buy button. As I say, it's always nicer to pop in, but if you can't make it down to the store, then be sure to give the BoardWorx website a go. You definitely won't be disappointed and you'll know that, even though it's online, you're buying from a local board shop run by passionate board-riders, rather than some soulless distribution warehouse somewhere. BoardWorx are the best.

January 12, 2016
Unprompted review
Rated 5 out of 5 stars

Great service

I found ordering was easy and the products arrived quickly. Mark went out of his way to help with additions to an order.

December 12, 2015
Unprompted review
Rated 5 out of 5 stars

Secondhand kitesurf kit

Living near Inverness there are no windsurf/kitesurf shops within hundreds of miles so all my windsurf and kitesurf purchases have to be made on-line. I have used Boardworx several times; their prices and kit have always been good. More importantly for me the free delivery makes them hugely competitive compared to most other shops' carriers that apply the highlands and islands double whammy. Recently I was a little disappointed with a kite purchase. A full refund was offered without hesitation and once the kite was returned the refund was immediate. An excellent shop with great customer support.

November 3, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent all round and very helpful

Staff at Board-worx are very helpful and helped me choose the right kitesurfing kit for me and my son. Got a great deal on a package of kites and board as well. They'll do you the best deal they can and have never failed to pick up the phone or reply to my emails when asking for help or advice, even when it wasn't a product they were selling from their shop. Great stuff and will use again for sure.

September 11, 2015
Unprompted review
Rated 4 out of 5 stars

very good customer service

I ordered 2 items which arrived the next day. Although one item was the wrong colour. I emailed and this was immediately rectified and with a refund for postage charge, a trustworthy company,

August 14, 2015
Unprompted review
Rated 5 out of 5 stars

fantastic service

Super friendly and helpful staff with quality products at reasonable prices! Don't know why you would shop anywhere else on-line or in the shop!

August 10, 2015
Unprompted review
Rated 5 out of 5 stars

Great quality and value.

I purchased a Weird Fish fleece on eBay. These things are not inexpensive and I was slightly concerned that I was being conned ! I shouldn't have worried. It was exactly as described, it arrived very promptly ( and I live about 8 miles from John O'Groats )and was a really good price. This , from my experience , is a 5 star seller. Highly recommended.

July 21, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look