Boatsetter Reviews 

1,824
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff, including captains and crew, for their helpfulness, knowledge, and ability to create memorable adventures. Many highlight the high quality of the boats, describing them as immaculate and exactly as advertised. The overall service and user experience are frequently noted as excellent, smooth, and easy, making the entire process enjoyable. However, some customers also noted issues with the booking process, mentioning it could be clunky or that pricing was unclear and subject to changes. A few people experienced problems with booking cancellations or found that the listed captain was no longer available, leading to last-minute rebooking challenges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, attentiveness, and friendly... See more

User experience

Consumers find the user experience to be positive, with many describing it as great, seamless, and easy from... See more

Service

Reviewers highlight positive aspects of service, often praising the staff for being super nice, attentive,... See more

Product

Users describe positive interactions with product, consistently reporting that boats were as advertised,... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and seamless to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last week ten friends and I embarked on a 4 hour cruise on a glorious afternoon. We cruised the harbor while enjoying delicious food from KnifeFork+Spoon, served by the lovely Yves. Then our marvelo... See more

Company replied

Rated 5 out of 5 stars

Amazing experience on the Seabiscuit. Our captain (Ernie) was so personable and our Steward (Sam) was amazing. They treated my family to an amazing adventure and just made our whole day special...es... See more

Company replied

Rated 5 out of 5 stars

We love Kaitlyn . She was a fabulous kind and very helpful host and organizer for our teen daughters group of friends and very good at making us as adults feel truly relaxed. Excellent hard worker and... See more

Company replied

Rated 5 out of 5 stars

Johanna and Quentin were so accommodating with the time but also with last minutes requests. It feels really different to see owners who genuinely cares about your experience and not just for money. W... See more

Company replied


Company details

  1. Boat Rental Service
  2. Fishing Charter
  3. Online Marketplace
  4. Travel Agency
  5. Yacht Broker

Written by the company

Boatsetter is the leading marketplace for boat rentals and unique on-water experiences, connecting explorers with a wide variety of privately owned boats and USCG-certified Captains. From sunset cruises in Miami and whale watching boat tours in San Diego to island hopping in the Caribbean, exploring Mexico's pristine coastlines, or sailing along Spain's Mediterranean shores – we make accessing unforgettable boating experiences seamless and secure.

The leading boat rental marketplace

Written by the company

Credited with pioneering the first-ever peer-to-peer boat rental insurance policy, Boatsetter has made recreational boating a seamless, safe, and fun experience.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,824)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I've always dreamed of a day on the…

I've always dreamed of a day on the water - not just a catamaran ride, but something special to feel like a movie heroine: wind in my hair, sun on my face, smooth water all around and a complete sense of freedom. Boatsetter helped me to realize this dream.
The first thing to note is how comfortable the platform is to use. I'm a person who gets a bit anxious when booking something new, especially in a different country. But here everything turned out to be intuitive: a large selection of boats, detailed descriptions, photos, prices are immediately transparent, no unpleasant surprises. I especially liked the fact that you can choose not only the type of boat, but also options - for example, with or without a captain. It was important for me to have a captain, because I didn't dare to drive myself.
I chose a small half-day boat to celebrate my birthday with my girlfriends. It was the best decision! The captain turned out to be not only professional, but also a very friendly person who told interesting stories about the places we sailed past. We felt safe and relaxed at the same time. We could sunbathe, swim, take beautiful pictures - all without fuss.

April 23, 2025
Unprompted review
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review, Regina! We're so glad you had a good experience, and we hope to get you on the water again soon!

Rated 5 out of 5 stars

My group had a wonderful time

My group had a wonderful time! Highly recommended.

April 26, 2025
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Reply from Boatsetter

Thanks so much for this review, Amber! We appreciate you being part of the Boatsetter community!

Rated 5 out of 5 stars

My pontoon rental went flawlessly

My pontoon rental went flawlessly. I will 100% use this site again

April 29, 2025
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review, Casey! We hope to get you on the water again soon!

Rated 5 out of 5 stars

Great communication

Great communication. Clean boat. Overall, a great first experience with the service.

April 26, 2025
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Reply from Boatsetter

Thanks so much for this review, Stephen! We appreciate you being part of the Boatsetter community and we hope to get you on the water again soon!

Rated 5 out of 5 stars

EZ pickup

EZ pickup, dropoff, good team. Very nice boat!

April 13, 2025
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Reply from Boatsetter

Thanks so much for this review, Michael! We appreciate you being part of the Boatsetter community!

Rated 5 out of 5 stars

Easy straight forward experience

The platform is very well put together. Which makes it very easy to navigate around and find what you're looking for.
I will use boatsetter exclusively due to this. Thank you.

April 13, 2025
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Reply from Boatsetter

Thanks so much for this review, Jason! We're so glad you had a good experience and we hope to get you on the water again soon!

Rated 5 out of 5 stars

Awesome experience!

Read the fine print. If you have your own boat insurance policy, call and inquire about rental coverage before buying through Boatsetter. I was a little hesitant at first but glad that I rented through them. Keep open lines of communication through the app only

April 13, 2025
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Reply from Boatsetter

Thanks so much for this review, Austin! We appreciate you being part of the Boatsetter community and we hope to get you on the water again soon!

Rated 5 out of 5 stars

Amazing day on the water with family

Amazing day on the water with family. The boat was great and Danny was so helpful. Definitely will rent again.

March 9, 2025
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Reply from Boatsetter

Thanks so much for this review, Bobbi! We're so glad you had a good experience!

Rated 1 out of 5 stars

Lots of bait and switch scenarios

Lots of bait and switch scenarios. Don’t expect the price you see to be anywhere near the price you pay. Searched criteria “Boca ratón” and my date, Was looking for a boat for Boca Bash selected the day and received a price. They then added a Boca bash fee. One added $1500 the other added $5000. The site disregards the area you are requesting to boat in and allows scammers to freely con costomers. Find a local company with fair business practices

April 18, 2025
Unprompted review
Boatsetter logo

Reply from Boatsetter

Thank you for this review, Nicholas. We're so sorry to hear about this experience.

I'm unable to locate your Boatsetter account from your information here. Would you mind reaching out to our support team at contact@boatsetter.com? I'd love to get a customer support manager to work with you on a resolution to this as soon as possible. In the subject line of your email, please put "Trustpilot Review Attn: Manager."

We appreciate you taking the time to provide this feedback and we hope to get you on the water again soon!

Rated 5 out of 5 stars

What a wonderful trip!

What a wonderful trip! Capt JP was awesome! Answered all our questions and played terrific music! Had so much fun being together and relaxing on the water!

April 13, 2025
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review, Gina! We hope to get you on the water again soon!

Rated 5 out of 5 stars

Our captain was amazing

Our captain! Kenny was great, accommodating a well prepared for our large group ages 3 to 75.

April 6, 2025
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Reply from Boatsetter

Thanks so much for this review, Kristy! We're so glad you had a good experience!

Rated 5 out of 5 stars

A Fun Day on the Boat!

It was so easy to find what we needed (12 person boat) and the host responded very quickly. Our host, Philip, was extremely easy to work with during pick up and drop off. We rented his boat for 6 hours and the fee we paid was the bottom line. We were not responsible for filling it up before we returned it.

April 9, 2025
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review, Michele! We appreciate you being part of the Boatsetter community!

Rated 5 out of 5 stars

Amazing !!!!

Amazing !!!!
💯💯💯💯💯💯

April 9, 2025
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Reply from Boatsetter

Thanks so much for this review, Songul! We hope to get you on the water again soon!

Rated 5 out of 5 stars

Amazing Experience!

Very easy to reserve and Captain Anna was amazing!

April 4, 2025
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review, Phil! We hope to get you on the water again soon!

Rated 2 out of 5 stars

The iOS app is terrible

The iOS app is terrible. It freezes when you switch context (like taking a picture of your ID or looking up information to fill out rental agreement information).

Sending messages through the application is just awful. Expect to get 3-4 emails and text messages for each message received in the Boatsetter application - and it’s not like they happen all at once. They will be sprinkled across several hours making you think you are receiving new messages.

April 7, 2025
Boatsetter logo

Reply from Boatsetter

Thank you for this review and for taking the time to provide us with this feedback. We're so sorry that your experience with the app was not as smooth as it could have been.

Our product and development team is always looking for ways to improve our platform and create the best possible experience for all users. I will forward your feedback to our developers for future consideration.

If there's anything else we can assist you with in the future, please don't hesitate to reach out to our support team at contact@boatsetter.com. We hope to get you on the water again soon!

Rated 5 out of 5 stars

Our new go to when we feel like boating.

Easy to use. Great selection of boats. The people we rented from were so nice and accommodating. We will definitely use them again.

April 7, 2025
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review! We appreciate you being part of the Boatsetter community!

Rated 5 out of 5 stars

Our captain was professional &…

Our captain was professional & experienced, the boat was in excellent condition. We all enjoyed the trip!

March 29, 2025
Boatsetter logo

Reply from Boatsetter

Thanks so much for this review, Marc! We hope to get you on the water again soon!

Rated 5 out of 5 stars

I loved that it's a family business

I loved that it's a family business. Lescia, her husband, and son were all very kind and guided us every step of the way. We went to celebrate my birthday, and it was an unforgettable experience. Everyone enjoyed the great music and beautiful scenery, The boat had bluetooth so I was able to connect my phone to listen to music. Ice was provide as well as an ice chest. The boat was nice and clean

March 29, 2025
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Reply from Boatsetter

Thanks so much for this review Carolina! We're so glad you had a good experience!

Rated 5 out of 5 stars

We had an amazing time with Captain…

We had an amazing time with Captain Dana on her beautiful boat.
She was very personable and allot of fun and made our boat tour very memorable:)

March 27, 2025
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Reply from Boatsetter

Thanks so much for this review, Angelique! We appreciate you being part of the Boatsetter community!

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