Boat Specialists Reviews 

352
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Just amazing. I was looking for a specific motor that most shops were running me around on. With Boat Specialists, I was able to get confirmation that I was making a good choice and talk to someone th... See more

Rated 5 out of 5 stars

I thought I would get better service & pricing from a Marine outfitter if it were closer to my home town & state. Kodiak, Alaska. That wasn't the case. Neither Washington or Oregon state marine outlet... See more

Company replied

Rated 5 out of 5 stars

I was a bit nervous about taking advantage of a great boat deal from Boat Specialists, being 3100 miles away... But, Kyle made it all easy by doing all the paperwork and arranging my purchase of a ne... See more

Company replied

Rated 5 out of 5 stars

I bought a Highfield Rib and 9,9 Merc. Prices were great and so was the service. I picked up my boat in Ventura, so I saw their operation and met the staff. They have a big, well stocked showroom, and... See more

Company replied

Company details

  1. Boat Dealer
  2. Boat Accessories Store
  3. Boat Repair Shop

Written by the company

Founded in Ventura, CA, in 1976, Boat Specialists has provided outstanding service, competitive pricing, and an excellent selection of boats and outboard motors to the boating community. Boat Specialists is an authorized dealership for all the major boat, outboard, and trailer brands, including Sea Fox, Barletta, Zodiac, Yamaha, Honda, Achilles, AB, Avon, Mercury, Tohatsu, Torqeedo, and more. With locations in Southern California and the San Francisco Bay, and over 50,000 square feet of showroom and warehouse space, we are able to offer our customers the very best selection of boats, outboards, trailers, parts, and accessories at unbeatable prices!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(352)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed

I did not receive an email stating that my purchase was shipped. I sent an email inquiry and a real, live human called and gave me an update. It was amazing. When I received my shipment it included instruction on how to use the glue. I have bought this glue from another company and had to search the internet for instructions. I am really impressed.

June 2, 2024
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Reply from Boat Specialists

Thanks, Natalie, for sharing your experience! We are a group of real people who love boating, and we are glad to have been of help. Have a great day!

Rated 5 out of 5 stars

Outstanding company

There customer service is very detailed and prompt on our purchase. Once everything was done we received the boat motor quickly. If I had any questions they were there to help!! Would recommend this company to anyone!! Thanks again!

May 31, 2024
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Reply from Boat Specialists

Thanks, Coty, for sharing your experience. We hope you have a great summer with your new motor!

Rated 5 out of 5 stars

Excellent price for the motor

Excellent price for the motor, delivery was prompt and right into my garage. As a 68 yr old, I am thankful.

May 28, 2024
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Reply from Boat Specialists

Thanks, Robert! Glad to hear everything went so smoothly. Enjoy your motor!

Rated 5 out of 5 stars

Great Experience

I had fantastic service. The inflatable boat I bought was shipped promptly and the staff quickly helped when I didn’t have enough paperwork to register the boat. I highly recommend Boat Specialists.

May 29, 2024
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Reply from Boat Specialists

Thank you, Stephen, for your business, and we hope you enjoy your new boat!

Rated 1 out of 5 stars

Terrible Customer Service

Update: Read Boat specialists response... Again, they take no responsibility. Their review should show you that they just make excuses and I would not want to buy a $150k boat and have them make excuses. I will not deal with people with poor character that just make excuses. The only reason I was going to buy an Inmar from Boat Specialists is they offer financing. I have decided I will save a little more cash and go direct to Inmar in San Diego and pay cash. Inmar SELLS DIRECT TO THE PUBLIC and so does NORDIC TUG. They have MUCH better service too! Call Ryan at Inmar and go DIRECT! These guys at Boat Specialists are liars and cheats in my opinion. I'm sure lots of their reviews are fake. I'm guessing they pay to have Google reviews removed. Google - "can you pay to have Google reviews removed." It can be done... Don't get trapped in a sale with these crooks. I learned the hard way by driving there and giving them several chances to provide any kind of customer service.

I have not received a call, email or message from anyone there. The Manager is making excuses for their poor behavior and treating small sales like they are not worthy of customer service. This is not the first time I have had this problem with Boat Specialists. I tried to give them a second and a third chance and they didn't make any effort to provide any kind of service. Not to mention, all Kyle could do is whine about how I wasn't being fair because he said we are very busy. In other words I'm not going to call you back because I have bigger fish to fry.

BUYER BEWARE: AT THE END OF THE DAY IT'S ALL ABOUT MONEY. THEY WILL LIE TO YOU, TELL YOU THEY'RE BUSY UNLESS IT'S A BIG SALE. KYLE SEEMED NICE ENOUGH AT FIRST, BUT HE LIED TO ME AND GAVE ME WRONG INFORMATION ON A BOAT AND WHEN I CONFRONTED HIM HE SAID, "TO BE FAIR WE'RE VERY BUSY." GOOD LUCK SELLING ANYTHING WITH THAT KIND OF SERVICE! I HOPE MY REVIEW LOSES YOU AT LEAST ONE MORE SALE.

I spoke with Kyle a couple times on Wednesday and he knows absolutely nothing about Inmar Inflatables. I'm sure he will say "it's only $15k, I have bigger fish." He gave me wrong information. He said he would call me back and he never did. I called him back today Thursday at 2:00 P.M and he said he hasn't got a call back from Inmar and he's been trying to get ahold of them. I called Ryan at Inmar and spoke to him twice today. Initially at 7:45 A.M. Ryan was not in the office. The receptionist at Inmar was very professional and had Ryan called me right back and he answered all my questions.

I tried to deal with them a couple years ago and I could never get a call back. They were too busy during Covid and didn't need my business. I'm sure a lot of these reviews are fake and they pay to have reviews removed. I will check back.

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Ive written twice with no response. The flapper in the scupper valve.. fell out.

May 21, 2024
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Reply from Boat Specialists

Hello, Matthew! Thank you for letting us know of your issue. I spoke with our Parts Team and they shipped you a new part and complimentary boat cleaner for your trouble on June 4th. Please let us know if there is anything else we can do. Thank you and happy boating!

Rated 5 out of 5 stars

Prompt &Customer

Prompt, efficient and effective. Joyce did a great job of expediting our purchase

May 15, 2024
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Reply from Boat Specialists

Thanks, John, for your business!

Rated 5 out of 5 stars

Easy

Easy, fast, AAA.

May 15, 2024
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Reply from Boat Specialists

Thanks, Vanessa, for your business!

Rated 5 out of 5 stars

The parts were in stock

The parts were in stock, easy to irder and showed up quickly. Best part was the prices were the best!

May 10, 2024
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Reply from Boat Specialists

Thank you for your business!

Rated 5 out of 5 stars

Very Personal and Friendly Service

I was there to pickup a simple dinghy and haul it off on top of my Camry but I feel like I was given the same kind of attention and service as if I had just bought a new Ranger Tug. Eric and all the staff felt like friends before I left. A really rare level of service.

April 22, 2024
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Reply from Boat Specialists

Thank you, Matt! We appreciate your business and the 5-star review. Have a great day!

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate, products shipped quickly and order arrived in good shape.

April 6, 2024
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Reply from Boat Specialists

Happy to hear you had a good experience with our business. Have a great day!

Rated 5 out of 5 stars

One of the best companies ,

The new zodiac and motor arrived on time in beautiful shape, like always, love doing business with you

April 3, 2024
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Reply from Boat Specialists

Thank you, Raymond, for your business. We hope you enjoy your new boat!

Rated 5 out of 5 stars

Great customer service

They were timely in getting my package to me and when it read stolen of my porch, they kindly sent me the order again. I'll definitely shop with them again.

February 23, 2024
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Reply from Boat Specialists

Thank you, Tracy, for the review. We are glad to hear everything worked out. Have a great day, and happy boating!

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