Bobbi Brown Cosmetics Reviews 

I gave four stars only because of a problem with delivery, but the customer service was without problems and quickly solved my problem and issued a refund, I'm very sorry that the store has to suffer and be responsible for the errors of poor-quality delivery service! 6135422959

1. Not a trace of pink in the Golden Pink eyeshadow.
2. Smoky Quartz could relate to a brown or black but in actuality it is just a watered down version of the above.
Very misleading and disappointing. When we buy online we have to rely on the descriptions.

Did not honor the first-time buyer discount. Initially gave it, then adjusted the amount back to the full price after the fact.

Did not honor the free gift either. The website states that a free swatch kit comes with orders of $25 or more. I spent well over that amount, only to be told they would not honor it because I was $5 short.

The rules feel arbitrary, as though they will make up any excuse not to honor promotions or gifts.

I will be taking my business else where.

Very poor customer service. Bought an eyeliner during Black Friday week for $18. Item was delivered, but a porch pirate stole the box off my front porch (neighbor has video). Per Bobbi Brown's website I contacted the shipping company, who referred me back to Bobbi Brown since they verified the package was delivered. Bobbi Brown refused to refund me the $18 or send me a replacement eyeliner. The customer service rep offered some free samples, which I accepted although I was very upset about the situation. The package with samples came...and the only thing in it was ONE mini cream eyeshadow! It was like a slap in the face...Bobbi Brown may as well have not sent me anything! I usually order all my Bobbi Brown from Nordstroms (for 10+ years) and have them price match off the BB website; however, after this experience I think I'll switch to a totally new makeup brand.

Ordered the Vitamin Enriched Face Base online. Ordering process was fine but the product has broken me out in a rash on my face. My skin was in lovely condition prior to this and I take very good care of it. I am so disappointed, a complete waste of over £50.
I see Bobbi Brown has replied and advised me to email them to discuss further, I've tried to do this but the email has been returned x 2 as undeliverable.

My package was signed for on November 16th. The package was not delivered to my door but was left in the lobby. It cannot be said that Bobbibrown is not responsible. They used a cheap express company and did not require a signature. My package was worth two hundred dollars and now he lost it. I'm very disappointed with bobbi brown

I was really disappointed with visit to George St Edinburgh store yesterday. I had booked an appointment for a make up lesson. When I informed the assistant at the till. She kept repeating “No you don’t have an appointment here” and suggested it must be in their nearby counter at John Lewis. I told her I had a confirmation email but she showed no interest in looking at it. As it turned out I had booked the wrong day so whilst it was the wrong the day and I accept it was my error, I think the assistant could have handled the situation better and offered better customer service eg offered to book another appointment and shown some genuine empathy that she couldn’t assist me. She did phone 10 mins later to say if I headed back to the shop they could fit me in but by that point I had already chosen to take my business elsewhere. I went to the Bobbi Brown counter in John Lewis in the St James Centre and despite not having an appointment received an amazing service and was able to treat myself to some lovely products. I will review that experience separately.

Purchased Bobbi Brown Blush Shimmer - Modern costing £26. Horrified to see the tiny box I got for my money. Tiny wee square of powder, lucky if it lasts a few weeks. Total waste of money😩

went into the oxford westgate store for advice on skincare and ended up leaving with makeup tips and a gorgeous makeup look - lisa was so lovely and kind (emma too) definitely going back

I had been purchasing the thicker eyebrow pencils from Bobbi Brown for ages now. They always stay even in recent years, with my hot flashes I tend to sweat up for no reason at all.

Got a rash on my face and neck due to Bobbi Brown vitamin enriched face base

Issue: they sent the wrong order- i.e., a few cheap products instead of the $150 worth of products I ordered. NO packing slip. So I immediately tried to contact to resolve their mistake. Nonexistent "customer service". Tried 5x to use the chat, but no actual person reached. Tried calling and was on hold for over an hour (wait time estimated at 2-5 minutes.) Tried the call-back and nothing. I'm currently on hold again with the chat agent. Horrible- I will NEVER use their online shop again. I'll use Ulta or anything else. What a nightmare.

Update 6/28: finally got through to a CS person via web chat widget. They said they're going to send a replacement order out...but that they can't send a confirmation email or other record of the interaction. I did save the chat log but haven't received an email re: a replacement order. I was on the chat for 90 minutes- it was painfully slow. If the order issue is remedied I will note it here at that time.

Bobbi Brown offers a free product with orders but does not include it when sending your order.
They do not offer a replacement either. They simply reply that the free product was out of stock (even though they still sell it). They reply that they also cannot send the free product once it is back in stock due to procedural constraints.

Very bad customer service on online orders. I spoke with them twice on sorting out a case of wrong delivery address and they were totally unable to provide a solution.

Recently started using Bobbi Brown cosmetics and have had unsightly acne/pimple break-outs. I’m 46 and not had this with my previous cosmetic range which I used for 5years. The products make my skin feel and look oily and I can’t wait to wash them off at the end of the day. The products are expensive and not worth the money I spent. Feel so disappointed.

For months, I've been trapped in a maddening cycle with this website, and it seems like my pleas for help fall on deaf ears. Every single time I try to place an order, the process implodes: I get charged (whether I use PayPal or another payment method), receive zero confirmation, and am unceremoniously dumped back onto the homepage with a full cart that mocks my failed attempt to purchase. This isn't just a glitch; it's a full-blown system failure that's been going on for far too long.

To add insult to injury, the customer support's response is laughably inadequate. They've done nothing but throw discount codes at me, which are absolutely worthless since I can't get through a single checkout process. They might as well send me monopoly money for all the good it does. And let's not forget the birthday gift code that became nothing more than a digital paperweight because of their incompetence.

I'm beyond frustrated. It's infuriating how this company ignores serious issues that block loyal customers from making purchases. The utter lack of effective support and resolution is astounding. It feels like they don't care at all about fixing the problem or valuing their customers. What a way to ruin what should have been enjoyable shopping experiences.

I was in oudaan Antwerpen and I love Bobbi brown make up but please what kind of workers are there ? No help at all. No I have pauze I’m working alone no it’s not possible u need to know I was planning to spend 200€ for all my make up because mine was finished but on this way no thank you.

This is not professional at all. !

Yazzy

bought their makeup remover a while ago and it literally works as well as water does, it removes no makeup at all. Complete waste of money

I returned an order I'd made online and was never given a refund. Their returns portal makes it almost impossible to prove a return was made. Now I'm still making Klarna payments on products I don't even have!

I placed an order approx 1 week ago for the enriched face base and 4 make up products, so an expensive order. I should have had 25% off the face base and a free gift as my order was over £55, it was approx £145. I didn’t get the free gift and I got 15% off. I tried to stop the order on the day I placed it when I realised what they were up to and they refused despite it not being despatched til a few days later. I am furious. I really like the products but they are clearly trying to get away with the bare minimum despite all their lovely non existent offers. Don’t be tempted or taken in as the other reviewer says you won’t get what they promise you. That’s the end of Bobbi Brown for me and over to JONES ROAD BEAUTY I go!