Bobbi Brown Cosmetics Reviews 

Too many technical issues with the website/email and they don't acknowledge or offer anything when clients are letting them know there's a problem. Placed an order late evening and realized it was wrong. The next morning tried using the cancel order button in their own emails and it did nothing other than take you to BB website. Contacted Technical services and they said they would try to do that on their end. Of course they didn't and they won't even acknowledge that a feature and link they are sending out is not working. Tried using the Cancel order link on laptop and mobile and it did virtually nothing. Now to ship back the order $15-20 later and they're still offering nothing. Also, the chat agent must be handling chats at once and lose track of each conversation. As I try to unravel this mess, she says "if you'd like help placing an order..." Completely off track from anything we were talking about. Just a mess! Other companies make similar if not better products, stick with them!

I placed an order on a Saturday afternoon. There was a promotion for one free item.. for over £55 spent.

This morning on Sunday, I can see that you can get three free items for the same spend.

I asked if they could apply this to my order, which has not been processed. They said NO.

I asked if I could cancel to reorder as it had not been processed. They said NO.

I was advised to refuse the parcel or send it back to them. The refund process takes 14 days after this.

I found this poor form. Bobbi Brown products are fantastic. The business practices of the UK website are shameful.

I suspect they do this often, as when you access live chat, they have an automated section that asks if you would like to add 'today's promotion'. Only to be told this is not possible. Sham.

Absolutely dreadful customer service
Ordered products,spent over £100,supposed to receive a free gift which was advertised and my order was delivered to the wrong address,after 3 emails CS finally answered,located my package and told me to go and get it!!!!
I did and the parcel was opened,free gift (Xmas cracker) wasn’t included,but according the invoice it should be,
After contacting CS they answered 2 weeks later and keep telling me that a free gift was not available
Why would you advertise it then.
Really appalling customer service and false advertising
Being a customer for years and this is how they treat you!
P.S.
After being on the phone all day CS still refuses to help ,talking through the emails they still useless!

I just ordered 2 products direct from the site using a 'code' (which was accepted at checkout) that was meant to add a free gift set to my order along with free samples - none arrived with the order. When I questioned this, I was told by customer service, that because I ordered a 'new' product, that made me ineligible for the offer. Apart from the fact I didn't order a newly released product, it doest state this anywhere in the T&C! Really bad customer service and false advertising. Although I love the item i ordered I will be returning on principle. I will not buy direct again.

UPDATE: having spoken with cluster services, they have agreed to send a free gift as agreed.

Discontinued the lipstick shade I'd been wearing for 17 years. Was told it was very popular in the UK but not so much in the US. Rep introduced me to another shade, but said it was out of stock and I should buy it elsewhere. Couldn't find it anywhere and then learned that shade had been discontinued too. Finally found a new shade I liked which - one tube later - has been discontinued as well. How on earth can you be in this business and not understand that customers become very attached to particular products, and that these random but regular discontinuations put people off your whole brand? I won't buy BB again, that's for sure.

Don't bother buying from their online store.
- slow to post
- will not let you know if items are out of stock and missing, will just post incomplete
- after following with cust service, they decide what the replacement product will be without consulting you
... will be looking at alternative brands from now on.

I contacted Bobbi Brown via WhatsApp as I was dissatisfied with their foundation.
I asked for return label and was refused and told to pay for postage myself. Pretty basic stuff really
Agents responses are patronising and rude.
I am very disappointed with the quality of the product and customer service and will never purchase from this business again

03/09/23 Emailed CS as requested…. Not even an acknowledgment…

I have had no problems products came in less than a week. The skin tint is fab, foundation great I got them with mascara, eyebrow pencil and eye cream along with a free mascara, face base lipstick and cleansing oil for 200 I am happy shame some of you are not I think they are good

Can’t get hold of anyone - lack of customer service
Says WhatsApp them but then says unavailable, & to contact at certain time which I had. says chat online but then says unavailable.
No replies via Facebook or Instagram.
Dreadful - wouldn’t bother with this company ever again

Ordered online nearly two weeks ago. No sign of my order! Very disappointed ☹️

I ordered for 154€ on 19 July never received an order confirmation.
I called customer service and they said the system did not match the order with my payment end it will take up to 10 days to pay me back.
What a pour service for such a big company as Estee Lauder!!!

Terrible customer service!
I used the WhatsApp messaging service to ask about an issue I was having regarding the BB Access loyalty programme. The person I spoke to couldn’t have been any less interested in helping me and was so blunt/unhelpful with their replies!
Needless to say I went elsewhere to order what I needed.
Very disappointing!

I love Bobbi products I really do but for the love of god why are they so expensive when the cases break so quickly on things like pressed powder and bronzers etc. the plastic snaps and the top is then useless and then your expensive product is exposed. It’s so annoying. I’ve been wearing Bobbi for over 10 years but I’m looking at other cheaper new up and coming brands.

I placed an order on the 30th of May, when I wanted to trace my order it stated “order cancelled”.

Don't fall for their "buy one, get one free" promotion. The free product will never be available. When contacted a customer service, they just said you can return if not satisfied.

I placed an order online during their buy one get one free cleansing oil promotion. There was also free gift and free shipping if you purchased over a certain limit so I thought I might as well...and placed the order with a few other items that I didn't really need in order to meet the threshold.

Bobbi Brown immediately sent me an email saying the cleansing oil was out-of-stock but they'll be sent in the next two weeks.

The other items (that I didn't really need) were sent to me in a week.

After two weeks, BB sent me an email saying the cleaning oil "is no longer available" and will not be sent. Ironically, the cleansing oil is showing available on their website.

So now I ended up with these few things that I didn't really need, and would not have bought if were not the promotion. Further more, if I want to return them, I have to pay for the return.

They are so many alternatives on the market. I really don't need to feel that I've been played this way. Bye bye Bobbi Brown!

Coordination is very bad. No follow up email regarding the order and suddenly the order is cancelled without even notification. Really dissapointed

If there is zero star, I would have keyed in no star. They don’t even deserve 1 star.
I ordered a unit of Mini Skin long wear weightless foundation from their US online store. The tone that I ordered was HONEY W-064. That was beginning of Jan 2023.
1st shipment - they sent me W-046 Warm Beige.
After writing to them to advise they have shipped me the wrong tone, they sent me a replacement of W-074 Golden. Still wrong.
Upon writing to them again (with CLEAR photos of product received attached to the email), their reply this time was horrible and patronising. They insisted that they have sent me the right order, Honey. I mean - I have photos attached to the email! Who makes stuff like this up? This is like the WORSE nightmare of online shopping.
Bobby Brown cosmetics - perhaps hire someone in your dispatch team and customer service team that are not illiterate or dyslexic? You can send me all the colours that you want - but they are of no use to me until I receive the right one.
This is how they drive away a loyal customer that has been using their product for the past 15 years.

Long wear cream shadow vanilla is a nice base colour but the stick is rubbish! Paid £27 for it to snap or come out while I took the top off. Think this needs to be potted can see what u get for your money and no breakage. Looking for something similar as this is expensive for what u get. Checking reviews out on here they really need to pull their socks up. I would be horrified if people I employed was doing this to my company

Really disappointed. The saying is - you get what you paid for but this isn’t the case with this brand. Brought foundation for £50+ assumed it would be good because it was expensive.
It does not look good. It makes my skin cook cakey, and old lady skin. Wish I had read the reviews. Stick to brands like Mac, Estée Lauder , Clinique etc. total waste of money