Bodybuilding.com Reviews 573

Fantastic service from amazing people who care!

I recently ordered one of my favorite products which happened to include an ingredient my doctor advised I personally avoid.

The kind staff team alerted their supervisor to the issue and within a day I was issued a refund as (medically) I couldn’t use the products.

I was a long time customer, I’m now a life long customer.

I had a phenomenal experience with the service department. My package unfortunately got taken and they are sending me my order again. It's times like these I am extremely thankful for great customer service

Mighty Millie was really great. Our order was delayed by over 3 weeks and Millie went above and beyond to work with FedEx to get it delivered. Took a lot longer than we had hoped, but the customer service made up for it

The representative was the absolute best! She was very pleasant and friendly throughout the call and she definitely made my day. Thank you!

There was no option for zero star or else I would've given that too. Let me tell you why my experience was so bad. On march 27, 2022 I placed an order in the afternoon which was canceled later same day. On march 28, 2022 my order was processed and received an email that my order has been shipped, even though I canceled it. I again called the customer service and explained the situation to which the customer service representative responded that they have sent the information to fedex to not to ship the order to customer instead return it back to facility and was also advised to wait for 48 hours to get this situation sorted. That 48 hours were suppose to end on march 30, 2022 afternoon but I received the shipment before the timeline given by the customer service representative. After I received my order I called the customer support again in which the representative named " Chris" refused to listen to my concern and asked me to return the product back to the warehouse without providing me with the return label which I had to pay another $40 to ship the product back but even though I was not at fault and due negligence of the customer support and lack of communication between customer support and the shipping department I had to suffer. Thank you so much for such a great experience with your company. Last but not the least I placed another order and upon receiving the products they do not match the products I ordered. Hopefully company takes this matter seriously and resolve it at the earliest possible. Please feel free to reach out for all the evidence which can be provided through the email about the conversation and the calls.

bad product not expired was not refunded -
I've bought several product from them over the years, and 2 orders ago - my preJym was all chunked up like moisture entered it - and was useless. needless to say that it was brand new and packaged and non expired. I though maybe i did something wrong since all other products were ok. but my last order - 2 ENGNShred pre workouts were also chunked as soon as i opened them, and they were stored in a designated dry place with other retailers product which were fine. when i contacted support they initially said they would refund me, then changed their mind saying that they have only 90 days warranty. when i asked why? since this is not expired - they abruptly closed my support request!!!
I will never buy from them again. prefer to pay 50% more and be sure that the product is good.
shame on you bodybuilding.com - bad service and bad products!!!

Bodybuilding.com has a great customer service team. Very responsive and helpful. I love their house brand of whey protein powder. I plan continue buying from them in the future!

Great customer service team that helped understand and resolve the order/shipping issue I was having. I ordered after hours, the flavor was incorrect, but even though I sent a message right away, the order was still shipping the following day. The customer service team tried to have the order shipped back, but it arrived nonetheless. The team issued me a refund and all is now well in the world.

Mighty Millie was very kind and thorough with helping me with the refund dilema.
I wanted it to be known that she resolved this issue so quickly.
She also followed up with me to make sure I understood what action we’re taking place with the refunds.
Thank you for making my experience a good one with body building.
Millie put my trust in the customer service dept.
best service I have ever received.
Thank you again Might Millie.
Sincerely Deborah Mauldin

I contacted bodybuilding.com after my package wasn't delivered. Sharing the emails between me and the courier service. They reshipped my items without fuss. Quick and easy. Amazing.

First of all, my items came thru as delivered. Upon opening my package there was only one item had been shipped. I contacted your site via e-mail in which your response came almost immediately. The following day my items had arrived. Then replied to their 2nd e-mail thanking the entire crew for the response, concern and care of me and my purchase.
Once again I thank you.

By far mighty Millie is one of the best customer service rep I have ever talk to in my life !!!!

I ran across an issue with the order I wanted to place yesterday at 5:00 P.S.T. It was my first time ever visiting or ordering from your site. I called today and spoke to "Gainz" Garrett whom I explained my order issue to. He was very helpful. He told me to place the order and he would take care of adjusting the price to reflect what it would had been yesterday if I would of completed it then.
I appreciate all that he did to help me with placing my order and because of his great service I will look forward to buying from your company again.

She was absolutely incredible, best customer service representative I ever spoke to you. She went the extra mile and gave me a little discount.

Had an issue with my billing account and recurring charges that the customer service department handled without any problems.

Kinetic Kristy is a fantastic live chat agent. Very Helpful & great person. I recommend them

I honestly have never worked with a company that has the level of amazing customer service that I have experienced with bodybuilding.com. I have been placing orders through them for over 10 years and between their unbeatable prices, the quality guarantees, and their selection, I will never shop anywhere else for my supplementation. I am such a happy customer and I genuinely appreciate their kind and helpful service!

Customer service is nonexistent. Not responding, answering or anything.

Never received my order and it says its been delivered.

Never again. Hope this company goes bankrupt

I ordered a pre workout drink off body building.com and since the 15th feb I am still waiting for my order which is meant to be out for delivery by DHL. The customer service is appalling you cannot contact DHL and more to the point body building.com haven’t replied to my email, the phone is switched off nobody answering and the live chat room is useless as all it does is tell me my tracking number. I wouldn’t give this website any time of day.

Ordered supplements from bodybuilding.com and they came with the lids loose on the pre workout. Contacted the team via and email and received gift voucher to the price of supplements. The team dealt with the issue very fast and where super friendly too. Great service.