Bodybuilding.com Reviews 573

Would give it 0 stars, kept billing me for months for a subscription, couldn't cancel because their site said I didn't have a subscription, the app also showed I hadn't but apparently I can't get any sort of refund because "terms and conditions" I should have read!! Despite the fact according to their site and app I had no subscription, I was just paying for it.

"Chiseled Charles" their customer service representative may as well have been a robot, didn't respond to emails just used copy and paste responses. Have just put in a chargeback on my card to get my money back, as the company doesn't listen or respond to you as a person

DO NOT USE the application is rubbish anyway there are far better free apps and sites that give better info.

Update: The website was finally fixed and i was able to sign on today April 19th.
I signed up for a year on March 23rd and attempted to sign on April 1st , unable to sign on . When i try to online chat , its just a generic virtual bot , not helpful ! You leave your msg and email thrn eventually you get an automated email back . It is now April 8th snd still unable to use . The company email stated having password sign in technical issues and will come back better than ever . I will give them one more week to straighten their web page or .I will contact my credit card company and have charges reversed !

garbage! do not subscribe to the bodyFit application. at some point it will stop working and not allowing you to log in. showing error messages. customer service offers nothing but automated email replies with no resolve. use the 7-day free option and then cancel immediately!!!!!!!!

I placed an order for Whey protein on the UK site, but it ended up being shipped from the USA. Despite the added import taxes, I was initially fine with it. However, what Bodybuilding.com didn't disclose is that some of their products have trouble passing through customs and are subsequently returned.

Interestingly, they keep your payment while the product is in limbo with customs. What's even more intriguing is that Bodybuilding.com won't initiate a refund until their chosen carrier, FedEx, successfully delivers it back to them. Unfortunately, my package has been stuck without any progress for several days, and it's becoming doubtful whether it will ever make its way back to the USA.

It's quite a unique business model, as it appears Bodybuilding.com benefits from holding onto customers' funds without actually delivering the product. So, if you decide to make a purchase, consider using a credit card and be prepared to initiate a dispute due to their questionable customer service and unconventional business practices.

Bodybuilding use to be a company I could call and talk to someone when I had a problem. Now I can't do that. We have to use live chat or email. Yeah talk about crappy customer service support. Looks like I will have to start shopping other places and advise my family and friends to do the same.

I ordered whey protein from the UK site. It turns out that they ship this from the USA. No problem I thought, it still works out cheaper even paying import taxes.

Unfortunately, what Bodybuilding.com don't tell you is that they can't actually get a number of their products through customs and they will just be returned.

They are still happy to take your money and hold onto it though whilst it goes to customs and gets returned.

"Best" of all Bodybuilding.com won't refund your money until their woeful carrier, FedEx actually deliver it to them. Mine has currently been stuck with no progress for days now and seems unlikely it's ever going to get back to the USA.

Nice work Bodybuilding.com. You then manage to boost your cashflow and get a return on my money knowing full well that you never actually have to deliver any product! "Interesting" business model.

So ultimately, don't order from them unless you pay by credit card and enjoy having to open a dispute for their poor customer service and, ahem, "unusual" business practices.

Reached out because I had no idea where my shipment was and "Mighty Millie" responded to my email very fast and gave me the information I need to track my shipment. I honestly was NOT expecting a response today let alone within 15 mins, that's UNHEARD of, so for that, thats a score of 100 out of 10!!!!

Thank you Mighty Millie

Very helpful, friendly and understanding of my situation! Quick response given.

Had issues with products I purchased. A customer support person was with me very shortly after submitting a ticket and the situation resolved within 20 minutes. Mighty Millie was clear and concise about what I needed to provide.

BB.COM has always been a great place to order supplements, clothing and look for advice on training. Perhaps not the cheapest but they have great sales and quick shipping. One area where they excel is with customer service. If there is ever an order issue they are quick to respond and equally quick to resolve. Whether it is damaged packaging, something that is out of stock or missed in an order. Things are always resolved, usually in minutes. My latest experience was no exception. Within 5 minutes of submitting my question via their online chat, Mighty Millie was emailing me with status and confirmation on resolution. Great customer service keeps me coming back.

the site is dead store not like the old one..its just small shopify store with few over priced brands..slow shipping..stay away

Possibly the best customer service I’ve received. Was very quick and responded/ resolved the issue within minutes

I was signed out of my account (somehow, maybe an issue with my phone or the site), I reached out to customer service and they were able to quickly get me back in. They were prompt in their email response and very professional. Thank you to Mighty Millie!

The UK shop website only shows prices without VAT (which I though was illegal in the UK), so the value isn't as good as it looks, then the delivery time was given as 3 to 10 days, too long and too vague. The products looked good otherwise.

Mighty Millie, is a true example of great customer service! I was only contacting Millie for questions on how I could save a few dollars on a product. At first she gave me a polite answer and then when I we were done and I wasn’t able to save anymore, Millie went and sent me a $15 gift card to use on the site! Perfect example of great customer service!

Mighty Millie from the Customer Service Team was amazing and helped me out in a timely manner.
Deserves a raise! 😜

It was a pleasure resolving my problem with Mighty Millie. She is a pleasure to work and communicate with.

Thanks for your help and kind words!

I hope management knows what a nice and Mighty support colleague they have!

People like you keep the business straight and running!

Mighty Millie was helpful in addressing a product issue, and during our email conversation responded far faster than I would have expected for working at such a large company. The customer experience and after sales support is top-notch here.

I contacted your support team with my voided order. And they responded to my problem very quickly with details and finally gave me very positive impression on your company.

Mighty Millie from bodybuilding.com was quick to take care of my concern, and did an excellent job of making sure the order was on track. Appreciate the prompt service!