I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more
Company replied
Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more
Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more
Company details
Written by the company
Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.
Contact info
Taanderstraat 13, 2222 BG, Katwijk, Germany
- info@bodylab.nl
- www.bodylab.nl
2.8
Average
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
despite the passage of 17 days
despite the passage of 17 days, my order did not reach me. I contacted DHL about my package, they told me to contact bodylab. I wrote a total of 5 e-mails to bodylab, I did not receive a reply to any of them. They don't care about customers at all. Never again bodylab and I advise everyone against it.
February 23, 2023
Unprompted review
Reply from Bodylab
Dear Customer,
we are very sorry for the inconvenience!
DHL has returned the package to us for unknown reasons.
We will refund you the amount.
We apologize for any inconvenience!
Best regards
Your Bodylab Team
Very bad experience
I made a order, no confirmation, but money reserved, two days later they took a money from acount. I call to help line, send e-mail to bodylab.nl, and next 3 days no reply. 6 day without reply. Very bad. When I made order I made a mistake behind country code of Email adress was dot. Their automatic systém cant recognize e-mail adress..After 2 week everything was ok..
November 30, 2022
Unprompted review
Ordered whey protein cookies and cream
Ordered whey protein cookies and cream, sadly its just sour vanilla taste
September 30, 2022
Unprompted review
Packaging issue
The box arrived not sealed and opened with at least 500g of powder wasted in the package
October 1, 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We will then provide compensation immediately.
Best regards, your Bodylab Team
Bucket of creatine opened during…
Bucket of creatine opened during transit. Powder everywhere.
September 29, 2022
Unprompted review
Reply from Bodylab
Dear customer, we apologize for this inconvenience. Please contact our nice customer service for this at info@bodylab.nl. Thank you, your Bodylab team.
I have received my order and I like it
I have received my order and I like that what I have ordered but the delivery took too long. That is my only remark.
Thank you
September 29, 2022
Unprompted review
The best Creatine what to get on the…
The best Creatine what to get on the moment.
September 28, 2022
Unprompted review
Reply from Bodylab
Dear customer, we sincerely apologize for this inconvenience. Please contact our nice customer service for this at info@bodylab.nl. Thank you, your Bodylab team.
White powder everywhere
When I opened the box with my order I noticed a lot white powder inside the box.
The packaging for the creatine was not strong enough to survive the transport to my house...
September 23, 2022
Unprompted review
Good service
Good service. Although it took some time (5 days) before I received my MegaBurn capsules the product is great. Will buy again.
September 21, 2022
Unprompted review
Thumbs up!
Slightly bit longer delivery period but the products are good and ‘cheaper’ than other company’s.
Will order again!
September 21, 2022
Unprompted review
Did not receive my product although it…
Did not receive my product although it seems someone else has. Even hand signed the status. I called the delivery service support, which charged me 1 eur/ minute to say that "this happens sometimes" and I should wait and call again on the next day (and pay again for the call).
I do not care whose fault this is. I placed an order on Bodylab's website and I did not receive it. Lost around 85+ 5 euros (delivery service call).
Never again.
September 15, 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are sorry for the inconvenience!
Please contact our customer service directly at info@bodylab.nl so that we can help you further.
Best regards, Your Bodylab Team
Great service and great products
September 10, 2022
Unprompted review
Easy order and fast delivery
Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight gainer 5kg) has been lost. I’m sure next order will be luckier.
September 7, 2022
Unprompted review
Whey protein with long black hairs in it 😡
I found long black hairs in my whey protein vanilla bucket from Bodylab. I have also found them in the triple chocolate flavor, but it is more difficult to see because of the color. Buckets went straight into the trash. Very dirty.
September 3, 2022
Unprompted review
Reply from Bodylab
Dear Customer,
we are very sorry to hear that!
Technically, it is not possible for hair to get into the product.
Of course, we would still like to check this.
Please contact our customer service at info@bodylab.nl or reply to our investigation request.
Please send us pictures of the hairs, as well as best before date and batch number of the products.
Best regards, your Bodylab team
Perfect customer service
Order came really fast but one of the two protein buckets was open with around 1/5 of the product having spilled in the box.
Though, the Bodylab team handled the issue perfectly after I got in contact with them.
September 2, 2022
Unprompted review
Reply from Bodylab
Dear customer,
we are very sorry for the inconvenience!
Please send your complaint to info@bodylab.nl.
We will then provide compensation immediately.
Best regards, your Bodylab Team
Package is not delivered
September 1, 2022
Unprompted review
Reply from Bodylab
Dear Customer,
we are sorry that there are difficulties with the delivery!
We are placing an investigation request to be able to assist you further.
Best regards, your Bodylab team
Very fast delivery and good products!
August 22, 2022
Unprompted review
Its nice that the goods where…
Its nice that the goods where delivered, the commercial papers where in german language instead of Dutch. This is not good!
August 21, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.