I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
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I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more
Company replied
Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more
Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more
Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.
Taanderstraat 13, 2222 BG, Katwijk, Germany
Replied to 80% of negative reviews
Typically replies within 1 week
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My product (pre workout) was open when delivered. And it was all over everything.

Reply from Bodylab
Great box!! Nice shirt only ordered the wrong size😅 i need xl and i get size s haha. Little bit too small.
Its my first order on bodylabs whey. I ordered 2 boxes bit 1 of them arrived already opened. I tried the other 1 (vanilla flavour) and it was actually pretty good! Great with milk.

Reply from Bodylab
My order came in a bit later than I was hoping but was neatly packed up and even contained a nice little extra power bar
I ordered the vegan whey proteine, chocolate taste. I love it. Also the White chocolate proteine bars. Mmm very taste.
Thank you
The packet should be here between 14 en 18 is ridiculous they said i came 21.36 but i never got it
I am furious with this stealing lyers of DHL Never order something with DHL and dont order with bodylab "the service" is worse than worse!!!!

Reply from Bodylab
my previous orders were perfect, unfortunately this is not the case with the last one. After opening the delivery box, 3 of the 5 jars were open and the powder spread throughout the box.

Reply from Bodylab
One of the tastes was just not very nice. Whey Macadamia tastes like plastic. But what I don't like from the company is that they offered a present and the only thing I could choose from is a plastic milkshake can in several colours. Ofcourse I did not want more plastic but in stead of including a few samples of protein bars or something like that, I got offers from third parties again on plastic cards. To all of the employees.... this is not the correct way forward. Include something people can use, one or two samples but not plastic nitty gritty..
Quick delivery, good product, quite happy. Flavor is good, a little sweet, but good.
Perfect, took a week to get to my house but the products are great
My whey protein arrived open in the box... With some protein dropped out of it.
This could be due to the delivery service and not necessarily BodyLab themselves.. But it is still very sad, a big waste and brings a lot of uncertainty.. As example, what if someone out something in it or it's already been used by someone else.
Also I don't know how to properly make a report of this and maybe get a new product instead.

Reply from Bodylab
I received the 2kg bucket of whey protein powder opened with some of the contents spilled out and the lid not closing properly. I can't trust this is safe for consumption this way. I've contacted support, but I got no answer.. Very disappointing!
Edit: after a couple of days I finally got a response with a request to send in a picture. Every time you send an e-mail they take an entire working day to respond. Finally they sent me an e-mail saying I'd get a separate e-mail from DHL with a return label, but that it could take up to two weeks! And once the bucket was received I would get a refund.. I wanted a new product, which I now had to re-order and wait another 4 days for. If I had known this from the start, I would've re-ordered it immediately.
But, now 3 weeks down the line, STILL NO RETURN LABEL.
Update: I e-mailed customer service again and then received my shipping label.
After shipping it back, it took a couple of weeks before I had the refund, but I was refunded the whole amount.
Thanks for the help. I hope next time this will be somewhat smoother!

Reply from Bodylab
8 open days to get my delivery supposedly coming from Holland.
It happened that it was sent from far east Germany.
Not ecological and clearly missleading in time
The delivery delay bothered me, but the quality of the products made me forget about this problem... great quality products. congratulations
When the package arrived one of the box was open. So the powder was all over the package. Maybe leave less space between the products so that they can't move.

Reply from Bodylab
Took them 7 days for my order to arrive. No communication in between. First and last order.
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