I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
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I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more
Company replied
Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more
Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more
Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.
Taanderstraat 13, 2222 BG, Katwijk, Germany
Replied to 80% of negative reviews
Typically replies within 1 week
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Good products with a broad range of tastes for the protein powders.
I waited a long time for the parcel at home and the message no delivery attempt failed 5 times
There was a problem with my intial order, some package came damaged, company responded very fast and sent a new one. Im pretty please with their customer service, also the protein is exactly what I expected!
Great price. Only problem, the bucket with erythritol in the box was opened during delivery; wasn't good enough sealed / closed
Great products
high quality and good flavours, not all of it but most.
~Evan
I've been ordering from this company since 2010, and I've never had any issues with them. If something goes wrong with the order, they always fix it right away.
Fine delivery. Takes some time but that's not s problem. We got s gift card but it's German. Which I cannot use because I live in the Netherlands. But little detail.
Ordered the protein chocolate pudding. Taste is good but it is more a drink than a pudding. DO NOT FOLLOW THE RECIPE! Even with half the amount of milk it is too thin for what I expected.
Delivery times could be faster.
The ordered items were delivered within 5 working days, which is fine in these times.
The product is as always very good!
As always: SPEEDY DELIVERY - TOP SERVICE - ABSOLUTELY NOTHING TO COMPLAIN ABOUT - WHATSOEVER!!
I ordered some erythryt-sugar in different size boxes. Unfortunately the big one wasn't packaged well and it opened in the box it came in. So a lot was spilled. The rest was great, no complaints.
the fruitpunch pre-workout of 500 grams wase litteraly half full as if it were 350 grams.
it might be a production error but the container wase not propperly sealed at delivery.
also the box had a hole in it and there wase pouder of it in the box and could propperly smell it while opening the box.
it might also be because of the driver from DHL because he directly ran of and wase already gone a moment afther i opned the door.
not sure about what you could do for me because it's my first order and i don't know if i actually would get a reaction.
Damages inside de box.
Lost of product lost of money
And now everybody will blame everybody.
With only 1 victim: the client
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