I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
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I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more
Company replied
I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more
Company replied
Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more
Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more
Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.
Taanderstraat 13, 2222 BG, Katwijk, Germany
Replied to 80% of negative reviews
Typically replies within 1 week
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Hello,
I just received my package and unfortunately one of the products was broken and partially overturned ...
I have photos if you desire...
I never received the item. DHL said that they delivered the item to another house, but on that house they said that they dont have nothing for me. I dont know why they would deliver to another adress, even if i m not home. I lost both my money and my producf
Product with good and enough date of expiration. Not so fast shipment, as it could be better.
The product i ordert was damaged the opening was open and all the stuff inside was out the box
The weight gainer came opened up and the box was full of powder. The seal was half on and now the powder container won’t close.
For the first time my order is not delivered at my home nor at my neighbours. Instead it was half hidden behind my waste bin. Why??
Why not leave it at another address and leave a note?
Wel 1 star less because the customer service does not react. It takes a bit before the product arrives, but that is perfectly acceptable. The product is Good. GMO free erythril. The price is very good.
They say Package has been delivered, but probably not for me, I cant find it anywhere.
why waste so much packaging material?
I am satisfied with the products. But Bodylab now has a new packaging line. Looks pretty cool. It's nice that the vitamin pills are not packed individually. But filling a container for only 10%? Can't that be different? And less environmentally harmful?
I'm sorry.
I've ordered 5 boxes and only received 3.
I've replayed the invoice e-mail with this remark but I haven't had any answer.
Products ordered on Friday, delivered on Monday. Well packed and correct quantity and products (of course). Happy!
I did order 4 products and they came in 4 different boxes!!! With just 1 track and tracé code because i wasn’t at home at the time of delivery i asked to deliver my package at the pick up point only 1 package was delivered at the pick up point the other 3 were delivered at my neighbours. This is the worse delivery ever
Fast delivery according to plan, fair price
Didn’t receive a note where it has been delivered . Still don’t have the package
I found the package right in front of my front door in full sight and completely drenched. From 3 meters away I could smell a strong watermelon-like scent. The package was leaking a sludge which was a mixture of both pre-workout and rain. When i picked up the package the box pretty much fell apart. When i opened it up I could tell 1 of the containers of pre-workout lost it’s lid, as a result of rough handling. This caused it to lose pretty much all it’s content. I took pictures of the box and it’s contents as proof of this review and my experience.
I am really sad to have to report this because i have been a happy customer of bodylab for several years and never had anything remotely close to this happen to my order. I hope this complaint reaches you well and get’s the follow-up it deserves.
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