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Bog & idé - Nærum Reviews 135

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TrustScore 5 out of 5

4.8

Book Store
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v/Bertelsen Bøger A/S Nærum Vænge Torv 16, 2850 Nærum, Nærum, DK

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45 80 13 45

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Company details

  1. Book Store

Written by the company

Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.

Contact info

  • v/Bertelsen Bøger A/S Nærum Vænge Torv 16, 2850, Nærum, Nærum, Denmark

  • 45 80 13 45

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I ordered a family calendar online

I ordered a family calendar online. I was informed that the calendar wasn't in stock in any Bog & Idé near me, so I ordered it for store pickup. I literally had to wait about 10 days before it was ready for pickup. I thought they must be printing new calendars in Sweden??? Why would it take so long? Meanwhile the same day I ordered the Calendar I went into Bog & Idé at Lyngby Storecenter. They had the calendar in stock. Not sure why I couldn't have picked it up there. Lyngby is 10 km from my house. Like slow food there is also slow shopping ;)

January 10, 2023
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Reply from Bog & idé - Nærum

Hi Erika
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay in fulfilling your order for the family calendar. We understand that waiting 10 days can be frustrating, and we appreciate your patience.
You can always see the stock availability for our shops on the webshop. When the shop in Nærum didn’t have the family calendar, they had to make an order with the supplier, which unfortunately took 10 days. You can always cancel your order before pick-up and could have bought the family calendar in Bog & idé in Lyngby Storcenter, when you found it there, and then cancelled your order in Nærum.
We value your feedback and will take it into consideration to improve our processes and ensure a smoother shopping experience for our customers. We appreciate your understanding and hope that you enjoy your new family calendar.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you.
Thank you for choosing Bog & idé, and we look forward to serving you better in the future.

Best regards, The Bog & idé Team
hej@bogide-legekaeden.dk
www.bog-ide.dk

Rated 4 out of 5 stars

This book

This book, was ordered with very short notice. It was delivered very quickly. My Granddaughter, has the book in English, she was happy to receive it in Danish. A little problem on pick up.

December 31, 2021
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