I ordered a book online and selected the “wrapping for a gift” option. I collected the wrapped gift few days later and gave it as a birthday present only to discover that they forgot to cover the pri... See more
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I often buy school materials and literature books at Big&idé. I’m always satisfied with the material and personal. One of my favourite shops in town 😊😊😊📚📚📚
Company replied
God service, glad for produktet
Company replied
Great selection of books, website easy to navigate and pick up at store option worked perfectly
Company replied
Company details
Written by the company
Bog & idé er Danmarks største boghandlerkæde - en kæde med en lang historie og et værdigrundlag, der tager afsæt i kundernes ønsker og behov.
Contact info
Kongensgade 34, 5000, Odense C, Odense C, Denmark
- 76 71 00 15
4.3
Excellent
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Forgot to cover price while wrapping gift
I ordered a book online and selected the “wrapping for a gift” option. I collected the wrapped gift few days later and gave it as a birthday present only to discover that they forgot to cover the price label…
Everything else was good, the personnel is always nice and welcoming.
January 29, 2026
Unprompted review
Reply from Bog & idé - Odense City
Hello, thank you for your review.
We’re very sorry to hear that the price label wasn’t covered when you chose the gift wrapping option. When a gift is wrapped, it should of course be ready to hand over – without any visible price. We completely understand how disappointing it must have been to discover this at the birthday celebration.
We’re glad to hear that everything else went well and that you experienced our staff as nice and welcoming. I have passed your feedback on to the store so they can be extra attentive to this detail when wrapping gifts in the future.
Thank you for bringing this to our attention.
Kind regards,
Michelle from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Attentive service
A busy shop that achieves to deliver great customer service constantly.
February 10, 2025
Reply from Bog & idé - Odense City
Hej Patricia
Tusind tak for din anmeldelse og de 5 flotte stjerner.
Du må have en rigtig god dag
Med venlig hilsen
Emma fra Bog & idé teamet
hej@bogide-legekaeden.dk
www.bog-ide.dk
I often buy school materials and…
I often buy school materials and literature books at Big&idé. I’m always satisfied with the material and personal. One of my favourite shops in town 😊😊😊📚📚📚
September 19, 2023
Reply from Bog & idé - Odense City
hat's wonderful to hear!
We're thrilled that you frequently choose Bog & idé for your school materials and literature books. Your satisfaction means a lot to us!
Best regards,
Jacob from the Bog & idé team
hej@bogide-legekaeden.dk
www.bog-ide.dk
Top service!
December 22, 2022
Great selection of books
Great selection of books, website easy to navigate and pick up at store option worked perfectly
March 15, 2021
Reply from Bog & idé - Odense City
Hej Carolina
Mange tak for din anmeldelse, den sætter vi stor pris på.
Hvor er det bare skønt at høre, at du har haft en god oplevelse med dit køb hos Bog & idé.
Tusind tak for de 5 flotte stjerner!
Du må have en god dag.
Med Venlig Hilsen
Sarah fra Bog & idé teamet
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