We recently had some boiler work carried out by an engineer called Jack. He was brilliant and very professional. Arrived on time, polite and worked very clean and respectfully, even our dog liked... See more
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We had new radiators installed and needed pipework adjusted to the new sizes. Boiler removed the old radiators, chased in new pipework in walls and moved some radiators, recommissioned and serviced ou... See more
Boiler Gurus have been absolutely fantastic every single time I’ve needed them. They are always available on the phone, happy to talk through the issue and try to help remotely before sending someone... See more
Good job at reasonable price. Installation overran but engineers stayed without complaint to finish off and tidy up. All back office functions very efficient & professional. Happy to recommend
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Company details
Written by the company
At Boilergurus, our mission is to raise standards in the central heating and plumbing industry by offering the gold standard in customer service and expertise founded on honesty, integrity and transparency. We work as the preferred heating engineer for estate agents, landlords, private residential customers and also developers in Surrey and Southwest London area from Guildford, Woking, Esher, Leatherhead, Epsom, Wimbledon to Kingston, Putney, Fulham
Contact info
151 Claremont Avenue, KT3 6QP, New Malden, United Kingdom
- 02071014370
- info@boilergurus.com
- www.boilergurus.com
This is the best service ever received…
This is the best service ever received from a boiler engineer. Fitted new boiler at very competitive price within 2 days of old one breaking. Very responsive admin. I can’t fault at all. Excellent all round and highly recommended.
May 22, 2024
Unprompted review
Reply from Boilergurus
Hi Julie, thank you so much for your positive feedback and for being such a loyal customer and entrusting us to install your boiler. We're delighted to hear that you were satisfied with our quick response and competitive pricing. We strive to provide excellent service to our customers and your review reaffirms the hard work we put in every day. Thanks again for your kind words!
Installation of new Radiators
We had Boilergurus out to replace some radiators and they did a great job. They provided good customer service from start to finish and were very helpful in communicating the work. I would highly recommend them for boiler repairs and plumbing.
April 24, 2024
Unprompted review
Reply from Boilergurus
Hi Gurpreet, thank you for your positive feedback! We're glad to hear that you were satisfied with our service and communication. We appreciate your recommendation and look forward to assisting you with any future boiler repairs and plumbing needs
Fast friendly service
Friendly and informative phone chat, appointment for the day after, new smart thermostat fitted in about an hour. No issues several days after. Recommended.
May 14, 2024
Unprompted review
Reply from Boilergurus
Hi Andy,
Thank you for your positive review and recommendation. We're glad to hear that you had a friendly and informative phone chat with our team and that your new smart thermostat was fitted quickly and efficiently. We're always here to provide excellent service and we're happy to hear that you're satisfied with your experience.
Excellent service !
Excellent service !! Came out straight away at a inconvenient time for him but he still made sure he got my gas back on!!!! Thank you so much
May 16, 2024
Unprompted review
Reply from Boilergurus
Hi Maryam,
We're thrilled to hear about your positive experience with our service! We always strive to provide prompt and efficient service, no matter the time. Your satisfaction is our top priority. Thank you for your kind words and we're here for you anytime you need us.
Excellent plumbing company
Excellent plumbing company. Knowledgeable, skilful, friendly and trustworthy
May 11, 2024
Unprompted review
Reply from Boilergurus
Hi JP thank your kind review. We are honoured that you have entrusted us with your mum’s boiler in her house and also for your own house minutes away from us 😃. We will always support our local customers and you can rest assured of our prompt service at any time - 7 days a week !
Kept appointment promised
Kept appointment promised. Job expertly carried out for a fair price.
May 7, 2024
Unprompted review
Reply from Boilergurus
Hi Paul, thank you for your positive feedback. We're glad to hear that you were satisfied with our service and pricing. We look forward to working with you again in the future.
I will always use Boilergurus
I will always use Boilergurus. I trust their advice and their work is always great. I recommend them to anyone thinking about using them. If you want the job done properly then this is the company to use
February 28, 2024
Unprompted review
Reply from Boilergurus
Thank you so much for your positive feedback, Niomi! We're thrilled to hear that you trust our advice and are satisfied with our work. We appreciate your recommendation and look forward to continuing to provide you with great service.
They did a very good job
They did a very good job. Good value for money
April 26, 2024
Unprompted review
Reply from Boilergurus
Hi Ranjith thank you for your review! It has been a sincere pleasure working for you and your daughter for the last few years from boiler installations, servicing and yesterday, the removal of the faulty electric shower and installation of a new bath shower mixer. Your tenants are happy 😊 You are a a truly valued customer- always so easy and lovely to work with. Thank you for your loyalty and trust in us !
Best from the start to end!
Really good company to work with. From communicating every appointment to the actual job to be done everything is a very smooth and stress free process. Recommend it 100% for communication, professionalism, and services offered.
April 26, 2024
Unprompted review
Reply from Boilergurus
Hi Lucica it has been sincere pleasure to have installed your boiler a year ago and then to have serviced your boiler yesterday. I am glad that the recent boiler gas emergency affecting you and your neighbours was to do with engineering works on your road. We will always be here to advise and support you at any time of day as you know 😊
boilergurus review
Good job at reasonable price. Installation overran but engineers stayed without complaint to finish off and tidy up. All back office functions very efficient & professional. Happy to recommend
April 26, 2024
Unprompted review
Reply from Boilergurus
Hi Paul, We're glad you're happy with our service despite the installation taking longer during the day than expected . We strive to get a system on the same day without any overnight downtime and hence why it may sometimes run into the latter part of the day.
Your recommendation means a lot to us! If you need anything else, feel free to reach out.
Thank you so much for entrusting Boilergurus with your system conversion 😊
Boilergurus are incredibly professional…
Boilergurus are incredibly professional and I could not be happier with their service.
I just had a system conversion with a new boiler installed. This process was carried out with amazing efficiency and at a very competitive price for the amount of work involved. The engineers arrived promptly on the day and worked diligently till midnight to complete the installation on the same day. They also changed 5 radiator valves in this process. They took great care to minimise disruption to my water supply and left the my house tidy at the end.
I can't recommend Boilergurus highly enough Their professionalism, expertise, and dedication to customer satisfaction was truly above and beyond what I had expected. If you want a new boiler and central heating installation, look no further. Big thank you to the team !
April 25, 2024
Unprompted review
Reply from Boilergurus
Thank you so much for your kind words, Deckard. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Boiler Fault Fixed
This is the 4th time I used Boilergurus. This time it was to fix a boiler fault which I could not remedy with a simple boiler reset. The team was usually quick to answer my call and understand my need. They even squeezed me in between services as they were nearby.
They are very transparent with pricing and their dedication to customer satisfaction is top notch. Highly recommended!
April 25, 2024
Unprompted review
Reply from Boilergurus
Hi Don,
Thank you for your continued trust in our services and for taking the time to leave such a positive review. We're glad to hear that you appreciate our transparency and dedication to customer satisfaction. We look forward to serving you again in the future😊
For sure no one expects bad work or bad
For sure no one expects bad work or bad
Customer care. What I rate a company on is how they approach and deal with issues that may arise. From Lydia (I urge anyone to just talk to her to see she knows exactly what’s what) to Michael the engineer, the whole process (even with some problems) has been one in which I have had total faith in their professionalism and work ethics. Would not hesitate to use them again (actually am) or recommend to anyone.
April 23, 2024
Unprompted review
Reply from Boilergurus
Dear Mary Lou
Thank you so much for your kind words and positive feedback. We are thrilled to hear about your satisfaction with our team's professionalism and work ethics. We always strive to provide the best service to our customers and handle any issues that arise promptly and efficiently. We look forward to working with you again and appreciate your recommendations.
An outstanding service from an…
An outstanding service from an excellent team!
Last week we had a new boiler and hot water cylinder installed and some improvements done to our old system and I am delighted with the service received.
Michal and Lydia gave us genuine honest advice, were transparent about pricing and provided very detailed description of works. All my queries prior to installation were well explained- communication was excellent throughout.
I was very impressed with Michal and his team - knowledgeable, efficient, polite, completed the works ahead of schedule to a great standard with minimum disruption.
Boilergurus will always be my first call for any heating/plumbing issues-- amazing service with friendly and helpful staff!
April 10, 2024
Unprompted review
Reply from Boilergurus
Hi Anna thank you very much for your kind review. It was a sincere pleasure working with such a lovely and organised customer like you 😃 we hope all the tenants at your 3 flats are happy with the new installation, boiler, radiator and new shower. You are a great landlord and customer! We are here whenever you need us 😃
Great service and great job
Great service and great job.
I had an issue with my boiler and I appreciated the professional advice given by the team. It all happened quickly with great communication and follow up. I’m thankful I wasn’t made replace the boiler as this wasn’t required.
Highly recommend.
April 11, 2024
Unprompted review
Reply from Boilergurus
Thank you for your positive feedback! We are glad we could provide you with great service and resolve your boiler issue without the need for a replacement. We appreciate your recommendation and look forward to serving you again in the future.
5* Plus!
5* Plus!
I can highly recommend Boilergurus. From initial contact to final installation of our new boiler, every aspect was dealt with in a very swift, efficient, friendly way… I couldn’t ask for better. So grateful to have peace of mind too, that it was fitted with expertise. Thank you.
April 16, 2024
Unprompted review
Reply from Boilergurus
Thank you so much for your kind words, Jackie! We are thrilled to hear that you had such a positive experience with Boilergurus. We strive to provide an excellent service and value to all of our customers, and we are so glad that we could give you peace of mind with your new boiler installation. Thank you for recommending us!
Quick Fix and Great Customer Service
Would thoroughly recommend Boilergurus. After discovering a small leak from our boiler, was quickly put in touch with one of their team.
Great communication throughout the process with updates via phone call or WhatsApp which suited me due to work commitments.
All fixed, and boiler serviced for very reasonable price all within 48hrs of initial contact. Boilergurus were even prepared to send someone out the same day had it have been an emergency (thankfully it wasn’t).
April 15, 2024
Unprompted review
Reply from Boilergurus
Thank you for your recommendation, Matthew! We are glad to hear that you had a positive experience with Boilergurus. We strive to provide excellent communication and quick service to all of our customers. We appreciate your feedback and are happy that we could resolve your issue promptly and at a reasonable price. Thank you for choosing Boilergurus!
Our very old boiler had broken and a…
Our very old boiler had broken and a friend had recommended Boilergurus. So we contacted them and they replied instantly, we were able to book an appointment for a quotation to do a system conversation. Throughout the process from the initial appointment to the end they were very help and always very responsive to our messages with instant replies. Whilst installing the new boiler to rerouting pipes, they handled every aspect of the project with skill and precision. I highly recommend them for any plumbing work.
March 15, 2024
Unprompted review
Reply from Boilergurus
Thank you for your kind words, Asrin! We are thrilled to hear that you had a positive experience with Boilergurus. We take pride in our responsiveness and attention to detail, and we are glad that it showed throughout the entire process. We appreciate your recommendation and look forward to assisting you with any future central heating, boiler and plumbing requirements 😊
Everything you have always dreamed of…
Everything you have always dreamed of from a contractor: reliable, transparent pricing, punctuality, quality of appliances and workmanship, clean, friendly and efficient. I have been working with contractors for 30 years and this company outshines them all. It has been a pleasure to work with Lydia and Michal.
April 10, 2024
Unprompted review
Reply from Boilergurus
Thank you so much for your kind words, Rachid! We are thrilled to hear that you had such a positive experience working with us. We strive to provide reliable, transparent pricing, punctuality, quality workmanship, and excellent customer service. It was a pleasure working with you as well, and we look forward to any future projects we may have together. Thank you for choosing us as your contractor!
Boilergurus provided an excellent…
Boilergurus provided an excellent service replacing my HWS cylinder. Lydia was very responsive with clear communication throughout the process, with a precise quote showing a breakdown of line items. Work was completed to a high standard and it is clear that they take pride in their workmanship - I would definitely recommend and will be using for all my future plumbing and heating works
April 6, 2024
Unprompted review
Reply from Boilergurus
Thank you for your positive review, Stuart! We are thrilled to hear that you were satisfied with our service in replacing your hot water cylinder. We take pride in our workmanship and strive to provide clear communication and precise quotes to all of our customers. We look forward to working with you again in the future for any plumbing and heating needs you may have. Thank you for recommending Boilergurus!
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