Boiler Repairs R Us Reviews 

56
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

The engineer was very thorough and didn’t rush the job. He checked everything carefully and made sure the boiler was running efficiently before leaving. Also gave helpful advice on maintenance which w... See more

Rated 4 out of 5 stars

Great prompt and helpful service. We were struggling to get our radiators to heat properly through the house due to low pressure in the system. Boiler Repairs R Us quickly diagnosed the problem and... See more

Rated 1 out of 5 stars

Steven appears to be a competent heating engineer. However, parts were hugely inflated. The work was completed to my current satisfaction. The more serious issue was VAT — I was charged VAT desp... See more

Rated 5 out of 5 stars

The service was nothing short of excellent, we were quite frustrated with a previous boiler fitting via another company. However, Boiler Repairs R Us swooped in and saved the day! Thank you again :)

Company details

  1. Boiler and Heating Service

Written by the company

London's No 1 boiler repair specialists. Fast, trusted and reliable. We have fixed & repaired thousands of boilers in and around the London area.


Contact info

4.0

Great

TrustScore 4 out of 5

56 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(56)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just excellent work

Steven is quick, reliable, honest and just generally really good at and committed to his job. Fully recommend 100%

December 23, 2024
Unprompted review
Rated 1 out of 5 stars

They are a rip off and they charge…

They are a rip off and they charge around 170 pound per hour of labour. The parts they have order are charged at 400 pounds but I have checked that they only caused around 90 pounds on screw fix

This is a very dishonest business that take advatnage of the situation. At the end, we called the police

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Questionable Practices, Don't Trust Them

I dealt with this company in 2022 and put up a detailed review which they've waited 2 years to levy the false claim of defamation against, as a result my review was taken down.

Two years on, personally I'd still recommend that you avoid this company at all costs. They still owe me £640 for uncompleted work. Once again here is my May 2022 review:

I called Boiler Repairs R Us round to check out our boiler that kept tripping out the related fuse box switch, the call out guy made the diagnosis quoting a total of just over £1500 for the diagnostic, parts and following labour.

The day the repair man was supposed to come round and carry out the repairs, he simply left the parts in the porch(yes, you read that correctly) claiming that he'd been knocking on the door for 25 minutes but nobody responded(nobody knocked on my door).

When I questioned him as to why he didn't ring my mobile, he didn't have a response. Unfortunately, Boiler Repairs R Us managed to syphon £800 from me, though it could've been much more.

In the end I had to get a completely new boiler fitted by British Gas who informed me that the previous boiler Boiler Repairs R Us were supposed to repair was totally irreparable.

As I've stated above, my personal recommendation is that you give Boiler Repairs R Us an extremely wide berth, however if you're unfortunate enough to book them before reading this review, ALWAYS use a credit card, NEVER use cash with them. That way you'll always have an avenue of reimbursement should they choose to engage in any questionable activities.

Note that my first review was made in May 2022, yet the company themselves didn't bother to respond to anything written here until February 2023.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Very thorough

Very thorough, professional, and transparent about the work to be done and costs before starting.

November 23, 2024
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY AMAZING

Was struggling to find a company who specialised in repairing Valliant Boilers, but contacted Boilers Repairs R Us and they had my boiler fixed without hesitation.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service was nothing short of excellent, we were quite frustrated with a previous boiler fitting via another company. However, Boiler Repairs R Us swooped in and saved the day! Thank you again :)

November 1, 2024
Unprompted review
Rated 4 out of 5 stars

Knowledgeable and prompt service!

Great prompt and helpful service. We were struggling to get our radiators to heat properly through the house due to low pressure in the system. Boiler Repairs R Us quickly diagnosed the problem and fixed it without fuss. Thank you very much!

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Just perfect….professional service and fair prices

Just perfect….professional and experienced engineer and a fair price, but above all a great service - now I have full heat and hot water again just as the weather’s turning to winter….
BoilerRepairsUs attended as agreed, and were super helpful. They completed the repair and completed a service too, the engineer also explained boiler stuff I didn’t understand. They recommended an annual service which I will do, definitely with BoilerRepairsRUs

October 25, 2024
Unprompted review

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