BOI Payment Acceptance Reviews 

161
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and clear communication, making interactions pleasant and easy to understand. Many people highlight the excellent service, noting the efficiency, responsiveness, and the smooth process for renewals, upgrades, and new machines. Reviewers are particularly satisfied with the customer service, appreciating the knowledgeable assistance and the ease of getting their queries resolved. However, some customers mentioned frustration with the initial customer service, finding it difficult to get assistance and being referred to online bots. These individuals felt that the support services were not reliable, especially when trying to make changes or resolve issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, often highlighting the excellent support received from... See more

Customer service

Customers had positive experiences with customer service, consistently praising representatives for being... See more

Payment

Reviewers highlight positive aspects of payment, with many expressing satisfaction and recommending the... See more

Response time

Reviewers mention positive feedback about response times, with many customers appreciating the timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-underst... See more

Company replied

Rated 5 out of 5 stars

The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on. She was straight to the point and my brand new terminal i... See more

Company replied

Rated 5 out of 5 stars

lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lo... See more

Company replied

Rated 5 out of 5 stars

I am delighted that Kealan reached out to us to offer us a better service from BOI payment exceptance. We were going to source a different provider as it has become so expensive but he has now re... See more

Company replied


Company details

  1. Business Services

Information provided by various external sources

Affordable and simple card payments from BOI Payment Acceptance (BOIPA). NO joining fee, NO minimum monthly fee and NO PCI fee. Find out more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(161)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using Card Terminal for the first time

Anna was the Agent assisting with the set up of our ne Card terminal and the various online portals. She was very patient and explained all in detail. We are new to this particular Card Terminal and if all Service personnel are as good as Anna, it bodes well for the future.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with Bank…

I’ve had a great experience with Bank of Ireland. The team has always been friendly, professional, and happy to answer my questions, always helping me find the best solutions for my business.
A special thank you to Elyena O’Kane for helping me set up my card payment terminal. She was incredibly helpful, patient, and explained everything clearly, making the whole process easy and stress-free.
Thank you for the excellent service!

July 3, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Elyena. Thanks Danielle

Rated 5 out of 5 stars

Talked to kaleb on phone today

Talked to kaleb on phone today, was very helpful and knowledgeable and sorted everything straight away. Would definitely recommend boi payment acceptance.

July 3, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Kaleb. Thanks Danielle

Rated 5 out of 5 stars

The follow up calls from Anna who was…

The follow up calls from Anna who was very helpful and professional

July 1, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Anna. Thanks Danielle

Rated 5 out of 5 stars

Professional response

July 2, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback.Thanks Danielle

Rated 5 out of 5 stars

I recently set up a payment terminal…

I recently set up a payment terminal for my business, Elyena contacted me to explain how to understand and use the portal. She was very pleasant to deal with and explained everything very clearly.

July 1, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Elyena. Thanks Danielle

Rated 5 out of 5 stars

Very prompt and efficient process

Very prompt and efficient process. Terminal replaced immediately when I rang customer service with straight forward transition to new terminal.
Kalebh on the phone was friendly , professional and very helpful with the transition.

June 30, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Had the pleasure of dealing with Kalebh…

Had the pleasure of dealing with Kalebh today and he was very efficient and a pleasure to deal with.

June 30, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Hi I was dealing with Kalebh and I…

Hi I was dealing with Kalebh and I found him very professional and knowledgeable and it was a pleasure dealing with him.

June 25, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Great service and quick turn around for…

Great service and quick turn around for our upgrade. A special thank you to Kalebh for all his help and patience

June 9, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

Megan made what can be a very drawn out…

Megan made what can be a very drawn out and difficult process - simple. She earned my trust, and was thorough, helpful and professional.

Thank you

June 9, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Megan. Thanks Danielle

Rated 5 out of 5 stars

lovely dealing with Kalebh in BOI…

lovely dealing with Kalebh in BOI Payment acceptance on many different issues. I was able to revert directly to Kalebh on many occasions in relation to returns & setting up a new contract with BOI. Lovely to deal with & always gets back to you in a timely maner.

June 9, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Kalebh. Thanks Danielle

Rated 5 out of 5 stars

We recently contacted BOIPA to review…

We recently contacted BOIPA to review our contract as we felt our monthly charges were quite high. Megan Fox, Retentions Advisor got in touch and explained everything clearly and in an easy-to-understand way. She outlined our new contract options, helped us secure a great deal, and arranged an upgraded terminal for our business. Megan made the whole process simple and stress-free. Thank you for your excellent service and support!

May 29, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Megan. Thanks Danielle

Rated 5 out of 5 stars

Had a good experience dealing with…

Had a good experience dealing with renewal for our card machines. Megan was very helpful and responsive to all queries. Thank you very much.

May 28, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Megan. Thanks Danielle

Rated 5 out of 5 stars

I was contacted by Megan fox about a…

I was contacted by Megan fox about a new credit card machine
She was very efficient and friendly on how she dealt with my request

May 20, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Megan. Thanks Danielle

Rated 5 out of 5 stars

Megan fox was very proficient

Megan fox was very proficient,and quick to answer any questions relating to new terminal super fast and a pleasure to deal with!!

May 19, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Megan. Thanks Danielle

Rated 5 out of 5 stars

BOI Payment Acceptance Service

We have been dealing with BOI Payment acceptance for many years now and needed to renew our contract and replace machines. I dealt with Megan Fox, who answered all my queries, worked through the contract pricing and my queries with knowledge, efficiently and in a friendly manner. It was a pleasure dealing with Megan and BOI Payment Acceptance.

May 5, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback. We will pass this on to Megan. Thanks Danielle

Rated 5 out of 5 stars

The Representive from BOI Payment… Megan Fox

The Representive from BOI Payment Acceptance (Megan Fox) Obviously knows her job and explained thoroughly everything i needed clarity on.
She was straight to the point and my brand new terminal is arriving next week....
Very happy customer here...

Padraig Dundon
Killarney bus station cafe

April 29, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback .Thanks Danielle

Rated 5 out of 5 stars

Renew and Upgrade

Fast service, good price for renewal and great upgrade

April 28, 2026
Unprompted review
BOI Payment Acceptance logo

Reply from BOI Payment Acceptance

Thank you for taking the time to leave us your review , we’re very pleased to hear your feedback .Thanks Danielle

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