BOLIG∙NET Reviews 

I hired their service for the price and because I had the option to use my own router.
First of all, to say that the installation was completely new since in this area the fiber has been deployed recently.
They never sent me a copy of the contract (or a link to it) or informed me of the conditions of the installation.
The day of the installation a technician from a subcontracted company (Opennet) comes and tells me that the installation has to be done on the ground floor (I live in a 2-storey house). Nobody informed me previously about this rule (I have been living in this country for a short time) but I needed the fiber box on the second floor because that is where I have the router and all the devices that are going to be connected by cable to it.
Opennet's technician refused to do the installation on the second floor with the excuse that he didn't have time. So he left without doing the installation.
I had to contact Bolignet again and explain to them that I needed the installation on the second floor.
A few weeks later another technician came and did the installation on the second floor.
Shortly afterwards I receive an invoice for the amount of 699 kr with the concept "Forgæves teknikerbesøg".
I asked them to cancel that bill because the technician left without doing the installation because he did not want to do it where I needed it and no one had informed me of the installation policy for single-family homes.
After much insistence they have cancelled the invoice but also decided unilaterally to cancel my subscription with them in one month. They said to find me another Internet provider. o_O
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In response to René // BOLIG·NET:

My complaints have not been about the service, they have been about the problems with the installation caused by a subcontractor that has not been up to the task: Opennet. I am not going to repeat myself, I already explained it.
And especially for wanting to charge me for something I didn't have to pay for. I have already explained this as well.
"You asked us to stop your order so you could find another provider" This is not true. That was their unilateral decision.

There were 2 stages: one while waiting for them to do the installation (which has been excessively long) and another after the service was installed.
When weeks went by and they did not give me a solution to finish the installation, I decided to "threaten" that if they did not do it as soon as possible I would look for another provider.
There were also problems the day of the installation, because the technician (Opennet) left my house without letting the connection ready. According to him, there was an error in the area from the day before. It later turned out that this was not true.
But at the time the service started I have had no complaints. The speed was lower than the contracted one but when I tested in Speedtest with their server (as they indicated me) the speed was quite close to the contracted one.
And I even contracted a Global IP to be able to open ports from my router.

In any case, there is no turning back now that I have contracted another supplier.

Now I have to add to all this nonsense the last invoice they have sent me. Bolignet unilaterally decided to cancel my service on March 1, but they sent me an invoice covering the period from the beginning of the service until March 31. Now they are trying to charge me for a month for a service that they UNILATERALLY decided to cancel!
As I am now as fed up with them as they are with me, I have made things easier for them and told them to proceed with the cancellation on February 1st and, if they agree, to cancel the erroneous invoice issued and issue one with the correct period which I will pay without problems.... But I am still waiting.

Phone support was faster than i have ever experienced before. Wasn't a one time thing either, called in about 3 times to clarify my order and they picked up instantly. I'm VERY satisfied with customer support, and now very pleased to see my connection is running smoooth.

God og hurtig support og Don gjorde alt hvad han kunne for at fixe problemet og det blev løst. 1000 tak:-)

I have had a very nice experience with Michella Marie Bech, she was very helpful and professional, she really gave her time and advise to support us in the best way.
it was very quick and efficient which helped us to solve our request quite quick.

Very prompt and professional.

Being a non Danish I am satisfied with the service from Bolignet. Best wishes

Hi,
At the beginning it was fine, price was as I agreed and I was happy bolig:net user. Then one time they sent me invoice with extra payment for time period 6 months in the past, just like that! Without any notice. It's against the law to do that.. but I paid.

Now, they sent again invoice for next 3 months and they changed prices for 2 months in the past (already paid before) with new price.

I even don't know what is my current monthly price now. On the website there is an information about TDC Fiberleje, but in online system I don't see any information what is included. They will probably send whatever they want anyway.

I was expecting that if company wants to change something in the pricing plan, I should get information and question upfront, if I agree to new rules, not invoice with new amounts!

I prefer to pay more in other company than argue with them every quarter.

High up time - ( i have never been disconnected ).

Bolig:net gives me satifaction, but remember, my old e-mail address: oz6bp@dlg.dk is not valid any more.

Correct address to-day is: oz6bp@mit.bolignet.dk

Rgds.
Bent Pedersen

I have used bolignet for about 6 months and have been amazed by very informative emails and other information from them

and ohhh the service is stable :-)

Great internet connection, but you have to buy an extra service to get an external IP. You need this external IP if you want to work on a VPN from home, or if you wish to host a FTP server, so just be aware.

I think my phone and internet is working fine

Having mailed about the breakdown - using my wireless backup connection - I got an explanation. That is OK - failures occurs and the breakdown was short - but I needed to ask to get an explanation.