Overall a good option for finding houses in Denmark. Many owners ghost you or reply much later, but I ended up finding my apartment in Aarhus here. Scammers do exist on the site, and I came across... See more
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See what reviewers are saying
There are many options on your website, and I was able to find an apartment very quickly. However, the options are generally quite expensive.
Company replied
The app is great, to be honest, I have no complaints about the website and how it functions. It's aggressive with notifications/emails by defaut, however I think that's actually necessary in Copenha... See more
Company replied
The best portal with verified landlords - no scammers. I like how the platform also allows streamlined contract-signing process. What could be better is to mark property as rented out (and removed fro... See more
Company replied
Company details
Written by the company
BoligPortal er Danmarks største online portal for lejeboliger. Siden 1999 har vi sat udlejere og lejere i forbindelse med hinanden og hjulpet hundredetusindvis af danskere videre til et nyt hjem. Vores kundeserviceafdeling sidder klar ved telefonen og/eller tasterne hver dag kl. 9-21 for at hjælpe dig, hvis du har spørgsmål. Vi svarer også alle anmeldelser her på Trustpilot, da vi sætter pris på al slags feedback og altid tilstræber en konstruktiv dialog på baggrund af vores brugeres oplevelser, succes'er og udfordringer. Som du kan se under "BoligPortal aktiviteter" længere nede på siden rapporterer vi meget få anmeldelser - og altid kun hvis de efter vores skøn strider imod Trustpilots retningslinjer. Ønsker du at komme i direkte kontakt med os, kan du se vores kontaktoplysninger herunder.
Contact info
Paludan Müllers vej 40B, 8200, Aarhus N, Denmark
- 70 20 80 82
- info@boligportal.dk
- www.boligportal.dk
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This portal is really good for…
This portal is really good for advertising the apartment and finding the new potential tenant .
March 19, 2025
Unprompted review
Reply from BoligPortal
Hi JMA
Thank you for your kind feedback.
/Malou, BoligPortal
Dont like the ideea of paying 350 for…
Dont like the ideea of paying 350 for just a copile messeges and be careful after your first day to not use it anymore other wise you will and up like me paying 350 for a couple messages, if u found a home just get the privat contact from the house owner so u dont pay 350 for nothing thanks!!!
March 19, 2025
Unprompted review
Reply from BoligPortal
Hi Fabi
When you decide to start your paid seeker subscription with 24 hours limited access, you still sign up to an ongoing subscription and need to cancel this when you no longer wish to use our paid services.
If you cancel within the first 24 hours, your access will expire, including recieving replies from the landlords after this timeframe. The deadline is not related to when you contact the landlords but the time of cancellation compared to the stated time of renewal.
/Malou, BoligPortal
Unlike social networking platforms
Unlike social networking platforms, we are dealing with the right person and they can be trusted.
March 8, 2025
Unprompted review
Reply from BoligPortal
Hello Krishnadas
Congratulations on finding your new home. I wish you the best moving process and settling in Denmark.
/Malou, BoligPortal
Very happy with the service
Very happy with the service. Clear to navigate and free of charge
March 6, 2025
Unprompted review
Reply from BoligPortal
Hi UserX
Thank you for your positive feedback.
/Malou, BoligPortal
it was easily accessib;e all the time
it was easily accessib;e all the time. was able to contact the land lord quickly
March 6, 2025
Unprompted review
Reply from BoligPortal
Hello Ludshika
Congratulations on the swift results of your search for accommodation. Remember to cancel your subscription after ended use, if your have not done so already, or reach out to us at info@boligportal.dk for any assistance.
/Malou, BoligPortal
Reply from BoligPortal
Hi Raquel
Congratulations on finding your new home. I wish you a happy move-in and hope, the new settings will be just the right choice for you.
/Malou, BoligPortal
Best website in Denmark for renting out!
It was very easy to create and publish ad to rent out my property. I found a good tenant in no time!
Loved the free rental contract feature, saved all the legal hassle .. Highly recommended!
Thank you to the team!
February 10, 2025
Unprompted review
Reply from BoligPortal
Hi Savita
Thank you so much for your kind recommendation and your detailed overview of your personal benefits renting out your property.
/Malou, BoligPortal
Landlord kept deposits for no reason
The old landlord claimed that I took something from him which I under no circumstances would ever take, and kept part of the deposits from me. It's very disgusting to deal with this thing.
January 6, 2025
Unprompted review
Reply from BoligPortal
Hi Yu
I am sorry to hear, you have had issues with your now former landlord when you moved out.
While we cannot give legal council or mediate between you and the landlord, you are welcome to contact us at info@boligportal.dk, so that we may evaluate the situation in relation to the landlord's activity on our platform.
It is quite common that you do not necessarily recieve the full deposit back, when you move out, since this amount covers any costs related to maintenance of the accommodation, including painting. These conditions are stated in §11 of your rental contract.
/Malou, BoligPortal
Most of the homes don’t reply at all
January 27, 2025
Unprompted review
Reply from BoligPortal
Hello,
I am sorry that you still haven't recieved replies from the landlords. Please read this article for tips and tricks on how to improve your applications, as we know from the landlords these are often the main criteria to recieve a fast reply: https://support.boligportal.dk/hc/en-us/articles/207131785-How-do-I-write-a-good-application-to-the-landlord
/Malou, BoligPortal
Satisfactory Experience
It was a good experience searching house through Bolig Portal. Although some landlords and/or rental agencies were slow getting a response to our messages, we ended up with a good landlord / rental agency
January 24, 2025
Unprompted review
Reply from BoligPortal
Hello Can
Congratulations on finding your new home - and thank you very much for your kind feedback.
/Malou, BoligPortal
Reply from BoligPortal
Hi Batoul
Thank you so much for sharing this! We put a lot of effort into the validation of the rental ads advertised on our site and the landlords behind the ad, so that you can feel safe in your search for accommodation among the many genuine landlords, private as well as professional.
/Malou, BoligPortal
They are making money by cleverly…
They are making money by cleverly hiding the subscription cancellation menu. Under payment and subscription, there is no record of my subscriptions or payments. You have to click on more to find that you still have a subscription.
January 1, 2025
Unprompted review
Reply from BoligPortal
Hi Hossein
I am sorry that you had issues cancelling your subscription. We are not trying to hide anything. However, your case is the quite rare of being both a landlord and a seeker.
Per default, all users start out with the menu corresponding to a seeker, based on volume/frequency. However, when you create your first rentable, your default menu switches to the tools for renting out your rentable, including a tab for potential purchase as landlord. This affects not only the payment but also easy access to create a search agent, saved favorites etc.
If the rentable, you registered, is no longer relevant (and I guess not, if you are moving away from that place yourself), you can delete it from your profile and your defauld menu will once again be that of your search for accommodation.
/Malou, BoligPortal
Great portal for renting
It was easy to communicate with all interested renters.
January 10, 2025
Unprompted review
Reply from BoligPortal
Hi Manjola
Thank you very much for your positive feedback.
/Malou, BoligPortal
Be aware even if you only sign up for 24 hours access you will get charged further if you don’t physically cancel !!!
I was under the impression I had only signed up for 24 hour access. It seems I didn’t read the small print that stated if you don’t physically cancel the subscription you will then incur a monthly fee of 349kr. I contacted BilogPortal and of course they refused to reimburse the money taken from my account. Please don’t make the silly expensive mistake I made and make sure you cancel your subscription as soon as it’s not needed !
Reading the other reviews BilogPortal seem fully aware of this opportunity to exploit their customers and use it as their business strategy!! It’s seems I wasn’t the only one to fall into this trap.
Update: BilogPortal’s response is actually false. I received an email from BilogPortal dated 11 December 2024, congratulating me on my new home as the landlord had removed the advertisement, NOT TODAY !!! I’m happy to share that email with you, if you cannot retrieve it from your own server. And I actually cancelled the subscription !!! So you continue, even with your response to be creative with the truth to mislead people !!! Not the most ethical company I’ve ever worked with. I just hope I can prevent others falling for your scam !!
Update: Thank for the corrections. I only deal in facts, not perceptions !!! I have no issues with the money 349kr is money well spent, in my opinion, if it prevents others from making the same mistake, I and others, have made. However, based on the fact there seems to be a reoccurring theme throughout these reviews, you don’t appear to be interested or concerned enough to make improvements to prevent this from happening again. The obvious improvement you could make is add a footnote to the “congratulations email on finding a new home” or send a reminder to cancel the subscription. Just my thoughts on how to be proactive !! As I put on the feedback survey, 349kr is an insignificant amount to lose to maintain customer satisfaction and protecting your companies reputation !!
January 9, 2025
Unprompted review
Reply from BoligPortal
Hi Peter
First of all, congratulations on finding your new home through our website.
I am sorry to hear, our subscription terms came as a surprise to you and that you feel entrapped. This is most certainly not our intention, but I confirm that you are not the only customer who has missed this information or forgotten to cancel in time.
We state multiple times throughout the sign up process, in the payment terms you are requested to accept and in the e-mail sent just after the initial payment, that this is an ongoing subscription which will continue until you cancel it, either on your profile or by contacting our customer support. Date and time of next renewal is also stated on your profile, and we refer to this deadline to grant equal access and same terms for all customers.
Update: I am sorry - I read the e-mail log wrong and you are right about the date the landlord chose you as tenant. You did, however, cancel the subscription after the latest renewal, not before when you were chosen as tenant. The title of the e-mail from the landlord and when you cancel your subscription are quite similar, which created the confusion in my initial - now corrected - reply. We have no problem admitting an error on our side. The fact that you see this as intentially misleading says more about your perception than our behavior.
/Malou, BoligPortal
Reliable and safe website.
Reliable and safe website.
I used it many years ago and it is still the most safe place to look for a room/apartment in Denmark.
They call tenants and make sure they and the place they are renting out exist.
It seems a basic thing, but it is a great feature given how many scammers and fake profiles there are on the open Facebook groups.
January 3, 2025
Unprompted review
Reply from BoligPortal
Hi AxA
Thank you very much for your kind feedback.
The safety and trust of our customers - both seekers and landlords - is paramount to us, to build and maintain a platform with mutual benefit and lasting results.
/Malou, BoligPortal
the platform felt safe
the platform felt safe, the landlords seemed like serious, genuine people, and paying for the extra fee for security definitely felt worth it
January 7, 2025
Unprompted review
Reply from BoligPortal
Hi Dora-Ioana
I am so happy to read your review. Your safety and trust in us, our platform and the offers/landlords advertising is paramount to us.
/Malou, BoligPortal
24-hour subscription scam
24-hour subscription scam
I was charged for a whole month (349 kr) after my 24 hour subscription expired. Why do I need to cancel an extra subscription when I buy only a day subscription? The only notification I received was an email containing a receipt (Kvittering), which was entirely in Danish. As I do not understand Danish and am a foreigner. Why do you use such confusing and restrictive rules? The only answer is to deceive and make money in a dishonest way. At least you can include the price for the first day in a monthly subscription. Otherwise I paid 349+29 kr for the service that I was supposed to use for a few days. Very unpleasant and disturbing!
December 17, 2024
Unprompted review
Reply from BoligPortal
Hi Huynh
I just read your conversationt with my colleague, where he explains to you the communication stated throughout the signup of the subscription. The website and app are fully available in English as well as Danish, but it remains your responsibility if you sign up in a language, you do not understand.
Besides the information stated, when you choose to start the 28-days subscription with a one-time limited offer of 24 hours intro period, we ask you to actively accept our payment terms including a full explanation of the product.
Our subscription are renewed every 28 days or every two months, depending on the version you choose. However, as a new customer you have the option of starting the 28-days subscription with a one-time limited offer of 24 hours intro period. As stated in the confirmation sent by e-mail, including the date and time of first renewal, you can cancel at any time before this deadline without being charged any further. However, we do not offer cancellation retroactively.
/Malou, BoligPortal
Fast and quick way to find apartments
Fast and quick way to find apartments. Although it takes a bit of time for landlords to respond.
December 14, 2024
Unprompted review
Reply from BoligPortal
Hi Johny
Thank you very much for your kind feedback - and congratulations on finding your new home.
/Malou, BoligPortal
Unethical practices
My wife and I forgot to cancel the subscription on time, we got charged and soon we let them now. I recognize is our mistake, but a decent company would give the option of a reimbursement specially consider we didn’t used the services after the renewal, and we didn’t meant to buy the second month. There used to be a bunch of companies that do money based on forgotten subscription, BoligPortal is still one. There’s no need to take money from people on this way if you think your service is good.
December 11, 2024
Unprompted review
Reply from BoligPortal
Hi Alvaro
I understand your frustration paying more than you intended for your search for accommodation, and I appreciate your recognition that this is because you forgot to cancel the subscription within the stated deadline before the renewal took place.
Our diference of opinion lies in whether the customer is to be held responsible for his/her own actions - or lack thereof - or the company is expected to accommodate this by assuming responsibility of behalf of the customer.
Our view - and our business model, terms and communication throughout your use of our platform - is that we take full responsibility of the technical part of the platform performing as expected, of the communication on the platform and in the e-mails sent to you and even of the offer of vacant rentables and which landlords and rental companies we allow to use our platform after an extensive validation.
Part of the communication is letting you know - by e-mail when you complete the sign-up process as well as on your profile where you manage the subscription - exactly when your subscription will renew next time, to help you manage your search for accommodation and be able to cancel in time of next renewal when you no longer need our services or just don't want to pay any further. You can cancel the subscription at any time witin the current period wthout technical limitations or bound by further obligations.
On the other side, we do expect our customers to take responsibility for your own use of the services, and we refer to the timestamp for renewals in all cases of cancellations to make sure, we treat all customers equally, granting equal access and stating the same terms for everyone, rather than bending the rules for the few depending on how many minutes, hours or days after the last renewal you contact us. We actually find this to be the most fair solution for all.
/Malou, BoligPortal
Worthless scam
Worthless; you can find the same ads on other websites. Exorbitant fees without any notifications that you are being charged monthly. Takes advantage of non-Danish speakers who do not understand this, and refuses to refund hundreds of $ spent on nothing.
Edit in response: If you were an ethical company, you would refund my money for a service I didn't use and clearly had no idea I was paying for. Absolutely no notifications were sent, even though this is the LAW in other countries for the obvious reason that otherwise you are just stealing money from people who don't realize what's happening. Your company is a scam.
November 12, 2024
Unprompted review
Reply from BoligPortal
Hi Maria
I am sorry, if you have paid for more time than you intended.
Our ongoing subscription renews continuously for the period, you chose when registrering on our website or in our mobile app.
We state the terms of the subscription three times during the sign up process and in the confirmation sent by e-mail upon the initial payment.
You can always see the time and date of next renewal on your profile.
And the website is fully available in English as well as Danish.
/Malou, BoligPortal
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