Bolt Depot Reviews 4,293

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This company will sell bolts by the piece, bag or box, with no minimum. They will make most fasteners out of steel with different types of plating or different grades of stainless steel. Quality is... See more

Rated 5 out of 5 stars

After two hardware purchases from AMZ where they also lack selection, I have used Bolt Depot twice in one month. Very satisfied. I am glad to support what began as a brick & mortar hardware store and... See more

Rated 5 out of 5 stars

What a great company for supply of all types of fasteners. Used many times and my orders have been filled accurately without a single miss. Appreciate that there is no minimum quantities and each it... See more

Rated 5 out of 5 stars

I’ve bought thousands of dollars in fasteners from Bolt Depot over the past few years. Until today I had never had an issue with a shipment. I received an empty damaged box that had clearly been re ta... See more

Company details

  1. Fastener Supplier
  2. Hardware Accessories Store
  3. Hardware Store
  4. Tool Store

Written by the company

At Bolt Depot we don't believe in transferring you to a different department, making you wait for a manager, or having you jump through hoops to correct a problem. Each of our customer service representatives goes through extensive training on our entire fastener line as well as how to fix any problems you may have. All you need to do is call us toll free at 1-866-337-9888 and we will take care of everything. Our strong guarantee demands it. Just the way it should be.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable as always

Reliable as always . I can always count on Bolt Depot to fill my order accurately and in a timely manner . They fulfill small orders with the same diligence as larger orders . .... that's why I have been using their services for years .

January 1, 2025
Rated 5 out of 5 stars

Great turn around time

We started buying a lot of bolts this past year. It’s always very easy to order. I’ve been very happy. I almost always get a email the afternoon that I’ve ordered saying it’s already shipped. Last week I needed something overnighted with only 30 minutes left in the day I had placed an order. It was a holiday. I had to cancel within 15 minutes because I was given the wrong item from our guys. I was able to cancel and have a new order shipped very quickly. I’ve been very happy with how quickly we can get things turned around from you guys. Thanks.

December 31, 2024
Rated 5 out of 5 stars

Efficient and quick

I absolutely love being able to find all my fastener needs - and then some - in one place. And the prices beat the heck out of running to a big box store or local hardware store (if they even have want I want in stock). I just have to plan ahead for my various projects.

My orders have been picked, packed and shipped within a day and arrived safely at my home.

December 25, 2024
Rated 3 out of 5 stars

Slow to ship

Small order placed 12/23/2024 and didn't ship until 12/26/2024. Website claimed business open half day 12/24/2024 so expected order to ship but it did not. *Edit: Bolt Depot website listed the order as "shipped" on 12/26/2024

December 23, 2024
Bolt Depot logo

Reply from Bolt Depot

Gary,

I am sorry to hear that your package may be delayed. We did hand off the package to the United States Postal Service on the 24th before we closed but typically this time of year during the holidays USPS can be a bit delayed on moving packages through their network.

Their website is showing the package will be delivered this Thursday after the holiday.

Jason Bourque
Bolt Depot Customer Service

Rated 5 out of 5 stars

Great Customer Service

Once again Bolt fulfilled my small order exactly and shipped to me promptly so I could finish this job. And, they did this on Christmas week!! They live their Customer Service, a prime reason purchasers will come back repeatedly.

December 20, 2024
Rated 5 out of 5 stars

Navigating the web site is really easy

Navigating the web site is really easy. I can find what I am looking for quickly. The pictures are helpful. Documentation of an item ensures the buyer knows what he is getting.
One of the better web sites I've navigated!

December 5, 2024

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