Bolt Depot Reviews 4,293

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This company will sell bolts by the piece, bag or box, with no minimum. They will make most fasteners out of steel with different types of plating or different grades of stainless steel. Quality is... See more

Rated 5 out of 5 stars

After two hardware purchases from AMZ where they also lack selection, I have used Bolt Depot twice in one month. Very satisfied. I am glad to support what began as a brick & mortar hardware store and... See more

Rated 5 out of 5 stars

What a great company for supply of all types of fasteners. Used many times and my orders have been filled accurately without a single miss. Appreciate that there is no minimum quantities and each it... See more

Rated 5 out of 5 stars

I’ve bought thousands of dollars in fasteners from Bolt Depot over the past few years. Until today I had never had an issue with a shipment. I received an empty damaged box that had clearly been re ta... See more

Company details

  1. Fastener Supplier
  2. Hardware Accessories Store
  3. Hardware Store
  4. Tool Store

Written by the company

At Bolt Depot we don't believe in transferring you to a different department, making you wait for a manager, or having you jump through hoops to correct a problem. Each of our customer service representatives goes through extensive training on our entire fastener line as well as how to fix any problems you may have. All you need to do is call us toll free at 1-866-337-9888 and we will take care of everything. Our strong guarantee demands it. Just the way it should be.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

What a great company for supply of all…

What a great company for supply of all types of fasteners. Used many times and my orders have been filled accurately without a single miss. Appreciate that there is no minimum quantities and each item arrives in its own fully labeled bag (including your personal note of what the item is to be used for if you want). Large selection so you always get the length you want typically within a 1/4". Sure beats the out-of-stock bins and limited selection at hardware and big box stores!

June 26, 2024
Rated 1 out of 5 stars

Forced cookies

Loved my first order. Now it will not let me browse to do another order unless I ACCEPT your tracking cookies. Guess I will find another vendor. And even the review is tracked.

July 1, 2024
Unprompted review
Bolt Depot logo

Reply from Bolt Depot

Like most shopping sites, Bolt Depot uses cookies to reference temporary data such as your shopping cart, as well as to gather usage statistics. These cookies do not contain personally identifiable information.

If you are unable to browse with cookies, we are also happy to take your order over the phone at 866-337-9888.

Jason Bourque
Bolt Depot
Customer Service

Rated 5 out of 5 stars

Bolt Depot is Best Bolts & Everything Else!

I have ordered from Bolt Depot several times, each order has been different and unique to each project.
As I have mentioned before, the website is second to none from ease for locating the items that I was looking for, to then ordering.
Check out and shipping are as straightforward as can be.
Did I mention that their selection makes them my go to for any and all hardware needs.

June 25, 2024
Rated 5 out of 5 stars

Trusted Source

There is so much poor quality hardware flooding the market, the importance of a trusted source is greater than ever -- Bolt Depot is not only a source that can be trusted, they run a really tight ship operationally. (Submitted by a retired component engineer.)

June 21, 2024
Rated 3 out of 5 stars

Mixed results

I liked the prompt delivery, the total price.
I did not like the bolt had the wrong size carriage head on it and they were totally un-usable to me.
I will see if I can return them but still didn't solve my time-sensitive break/fix.

June 17, 2024
Bolt Depot logo

Reply from Bolt Depot

Patrick,

I am sorry to hear you are unhappy with the head diameter on the carriage bolts. Our 8mm diameter carriage bolts are manufactured to DIN 603 and have a head diameter tolerance of 19.35mm to 20.65mm. If the bolts you received do not match that specification, we would be more than happy to send a replacement for you.

If you ever need clarification on a fasteners dimensions please don’t hesitate to reach out, we are more than happy to measure the stock we have on the shelf.

Jason Bourque
Bolt Depot Customer Service

Rated 5 out of 5 stars

If you need a few bolts or many bolts…

If you need a few bolts or many bolts this is the place to go. I was able to order just a few in several different sizes that I needed and the shipping was very reasonable and fast.
No minimum orders and excellent variety and prices sets Bolt Depot apart from its competition.
Thank You! Bolt Depot!

June 16, 2024
Rated 5 out of 5 stars

I love this place!!’

I love this place! The site is easy to navigate to find the exact bolt you’re looking for, you can buy the exact number of items you need instead of having to buy bulk just to get the quantity you need. And if you don’t need it right now it’s so much simpler to pick what you need online rather than looking through countless bins, plus it’s delivered fast right to your doorstep. I love this place!!!

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

It doesn't matter how large or small the order.

It doesn't matter how large or small my orders are. Bolt Depot personnel handle them with the same care and speed of delivery I need. Their packing of items makes it easy to check my shipment and they are always making sure what I ordered is 100% correct. I'm impressed!

June 12, 2024
Rated 5 out of 5 stars

Another happy customer!

I had a few hard to find bolts I needed for a project and Bolt Depot had them easy to find on the website after a little research. I ordered the bolts and they arrived quickly. I am very happy with this company and will be back next time I need specialty fasteners.

June 12, 2024
Rated 5 out of 5 stars

Their organization is Nuts ...

... and Bolts.
The website is very intuitively laid out, and functional to find what I was looking for. (even as a non-professional)
The product was delivered promptly, and shipping cost was reasonable.

June 7, 2024
Rated 5 out of 5 stars

They combined two $6 orders to save me $5!

I needed six 20 cent screws. Once I place the $6 order (included shipping), I realized I ordered the wrong size, so I placed another $6 order for for 6 more 20 cent screws. I just got an email from Bolt Depot customer service that they are combining the orders to save me $5 in shipping. This is exemplary customer service. If they take this care for a $1 screw order, imagine how they handle $100 or $1,000 orders!

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Made a mistake in an order after hours

Made a mistake in an order after hours, and sent a message asking to cancel. Was done before I was out of bed on the next business day, and woke up to a friendly notification. That's great customer service, in addition to BD's comprehensive selection of bolts at excellent prices. If they don't have it, you'll probably need to make it yourself.

May 26, 2024

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