bolt agency Reviews 607

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet empathetic approach, making interactions pleasant and stress-free. The customer service is frequently highlighted as outstanding, with many appreciating the personalized attention and quick response times. People often mention receiving excellent service and competitive pricing, with agents going above and beyond to find the best coverage for individual needs. However, some customers also noted occasional issues with slow or non-existent responses from agents, and a few reported encountering unhelpful or unprofessional staff members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the kindness, patience, and helpfulness... See more

Customer service

Users describe positive interactions with customer service, highlighting agents like Matthew, Esther, and... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the service... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that agents helped them... See more

Response time

People report positive experiences with response times. Many customers appreciate quick responses, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Esther Nebel was so amazing. She was completely transparent and understanding of my situation and provided me with the best possible insurance rate. She was very empathetic and I truly appreciate her... See more

Rated 5 out of 5 stars

I had the most amazing representative assist me, Andrew Perri. I was at my wits end by the time I reached out to Bolt looking to update my homeowner's insurance. Andrew was amazing, he was knowledgeab... See more

Rated 5 out of 5 stars

It was great working with Jennifer Hippolito. She was kind and showed great patience as she informed me about the insurance I was buying and assisted me with the paperwork I needed to fill out. Sh... See more

Rated 5 out of 5 stars

Great overall experience! My sales agent Angell made sure she knew "Me" and offered coverages that would ensure I was protected if anything catastrophe happen. Very soon I will have a newly licensed d... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

bolt agency is the insurance agency reinvented by bolt to make insurance simpler. bolt agency is powered by bolt, so you can find the right policy with the right coverage at the right price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

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Replied to 10% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Patrick once again outdid himself!

Patrick once again outdid himself! He helped get my insurance to less than half of what I was paying with another company! I will always be calling him with any insurance needs! Everyone should try Bolt Insurance and be asking for Patrick!!! He’s AWESOME!!!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

(Angell Richards) took her time with me…

(Angell Richards) took her time with me and actually listened while I vented. Buying a two-family home as a first-time homebuyer is nerve-racking, but she worked her magic. After speaking with her, | left with a Kool-Aid smile on my face.
She was outstanding. Bolt agency is lucky to have her. She's a keeper, and I'd like to personally continue working with her on my home insurance quote. Thank you again for the outstanding work today — I really appreciate

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Ms. Alessi fro Bolt Agency was wonderful.

I talked to Molly Alessi and she was very kind and patient with me. She helped me quickly get done what I needed. Alessi also helped calm me down by explaining how the issue I am experiencing is easially fixable, so I dont have to spend multiple more hours on the phone.
Thank you Molly Alessi.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I'm not sure if this may be a…

I'm not sure if this may be a repetitive review because I tried to send one and didn't know if it went through, but.. I wanted to please give a shout out to Brittany who was absolutely amazing in getting my insurance going. she made the process easy and went above and beyond what I needed. so thank you! Brittany!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Matthew

Matthew, the agent who helped me was great, he was very professional a, patient and helpful. Unfortunately, I think the Bolt referral page has been unavailable for us to send the referral link to the client

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Angell Richards..the insurance Angel

Angell Richards Is by far the best insurance ANGEL out there! She helped me get the best deal I could, explained everything to someone like me who has never done this before, and even opened her heart to me and talked about some personal stuff with me. Plus her dog turned 9 on the day I connected with her, who couldn’t feel the love on a birthday!! Truly an outstanding individual and I greatly appreciate the time and effort she put in to help me out!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have always heard that your first…

I have always heard that your first impression should be your best impression! Well, this was my first time using bolt agency and I was amazed at the level Tish represented the agency well. She was knowledgeable, friendly and made me feel comfortable speaking with her and she did everything within her power to put my mind at ease to ensure she was able to get me the best rate!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Patrick is amazing!

Patrick is amazing!! I was completely blown away at his professionalism and how awesome he was to work with. He helped cut my insurance in half and I highly recommend working with him!

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

No follow-up

I called Gary Moran on March 9 requesting a quote for business insurance. He told me it would be 24-48 hours. I called him back March 12. He told me he had been out of the office and needed to speak with the underwriter. He said he'd call me back in 2 hours. He didn't. I reached out again on March 16. On March 23 I called the general number and reached another sales agent who was able to tell me within a matter of 30 minutes that none of their insurance underwriters would quote on my business. I wish Gary would have given me the courtesy of a response.

March 23, 2026
Unprompted review

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