Yo Nita, CSR who helped us did not waste anytime. She took her leadership status to another level by staying on the phone with our agency and uploading a rush quote as bound via the Pr... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Usually as Business Owner you need to get things done quick, Kevin has been professional and pleasant to work with. Quick and to the point without leaving any question unanswered. Definitely added Bol... See more
Review for Samantha Zace I had the pleasure of working with Samantha Zace during the setup of our BOLT account, and I couldn’t be more satisfied with the experience. She was incredibly respo... See more
Kevin Rodriguez is amazing; he has been very patient with me throughout this process. He did weekly check-ins to ensure all my questions and concerns were addressed. Although it has taken me a few mon... See more
Company details
Written by the company
bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
Contact info
301 Congress Ave, 78701, Austin, United States
- 1-800-272-7550
- superioraccess.com
4.7
Excellent
408 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Miscommunication
Miscommunication. I ask the service members to do one thing and they do the opposite.
April 7, 2026
Kevin did super job to help my agency…
Kevin did super job to help my agency on-boarding process. I am very satisfied.
Looking forward to working with Bolt.
March 27, 2026
Unprompted review
Danielle Mendoza did an excellent job…
Danielle Mendoza did an excellent job during her webinar training, and she was able to answer all of my questions.
March 17, 2026
I am delighted to have a market for…
I am delighted to have a market for various things.
I do need help with homeowner coverage- So far I have not seen evidence that I can sell policies for homes and mobile homes in my vicinity. I tried to get an offer for my home as a starter. They gave an estimate; but no assurance that I can bind in my neighborhood.
March 3, 2026
Unprompted review
Danielle was great
Danielle was great. I'm extremely busy as a new agent, and she made the process quick, easy, and to the point. That is what I look for in partners.
February 25, 2026
Unprompted review
Samantha Zace made the onboarding…
Samantha Zace made the onboarding process seamless and quick. She was very knowledgeable and answered all my questions patiently and very clearly.
January 7, 2026
Unprompted review
Samantha is great and very fast at…
Samantha is great and very fast at responding with any questions or concerns! Great support!
January 7, 2026
Unprompted review
Monique Gonzalez went above and beyond…
Monique Gonzalez went above and beyond to assist me in getting a quote that the client will accept-saving this client for BOLT and our Agency.
December 4, 2025
Unprompted review
Monique was fast and efficient helping…
Hi,
I wanted to share some feedback regarding the Bolt platform. More times than not, the system is extremely slow and even the simplest changes to a quote can take a long time to process. In many cases, I request a quote and it takes hours to receive an update.
However, I want to highlight that Monique was fast, efficient, and very helpful in assisting me with getting a customer’s commercial auto quote completed. Her responsiveness made the process much smoother despite the platform delays.
Thank you,
Derek Prine
Prine Insurance Agency, LLC
December 2, 2025
Unprompted review
Reply from bolt access
Dear Derek,
Thank you for your feedback regarding the platform and your experience with quote processing time. We value this input as we work to continuously enhance system efficiency.
We want to confirm that our standard turnaround time for quote updates is 2 business hours.
For any request requiring a faster response, we strongly suggest you call our support team directly. We staff our phone lines and chat to expedite urgent requests and will prioritize your call to ensure the fastest possible resolution.
Speak soon,
The bolt Team
Jessi provided amazing and prompt…
Jessi provided amazing and prompt service. Was not a long wait to speak to rep and questions were answered quickly.
November 25, 2025
Unprompted review
Really enjoy working with the Bolt…
Really enjoy working with the Bolt team. They are very positive and very helpful. Any probvlem that comes up they are always there to help my agency and the client
November 24, 2025
Unprompted review
Terrible...
They are not even half as good as they promise. Their platform access stops working abruptly. And right then their sales rep and customer support also vanish. No response to phone calls or emails. When the platform is actually working, their quotes are rarely close to the current quotes customers have. Absolute waste. I would rather suggest First Connect.
November 11, 2025
Reply from bolt access
Dear Kush,
Thank you for taking the time to share your candid feedback regarding your past experience with our platform's reliability, quote accuracy, and the level of support you received. We truly value this input as we constantly strive to improve our service for all agents.
We understand that past experiences can shape future decisions. We want to assure you that we have significantly invested in both our technology and our support structure to ensure all our partners have the reliable tools and responsiveness they need to succeed in today's demanding market.
Immediate Next Steps:
To personally address your feedback and share specifics on our recent platform and support enhancements, our Agency Success Manager, will be reaching out to you directly within the next 2 business hours.
We are committed to earning back your trust and proving that bolt can be the reliable partner you need.
Sincerely,
The bolt Team
I like it that the underwriters got…
I like it that the underwriters got back to me promptly, with the answers I needed. Very helpful for new agents.
November 5, 2025
Jessi did great!
Not all representatives of Bolt have always been helpful, but Jessi was quick and on point. Glad she took my call today!
November 12, 2025
Unprompted review
excellent service
November 5, 2025
excellent work by all in personal lines…
excellent work by all in personal lines for homeowners and auto......will start using for commercial and personal lines.
November 6, 2025
Unprompted review
Good service
November 5, 2025
Unprompted review
Michael W
Michael W. provider me with Excellent customer service and this is the first agent at this company, besides LIZ. Michael was knowledgeable about this horrible platform that they change to, but he took his time to make sure that my questions were answered.
October 30, 2025
Unprompted review
Summer
Summer - You are a rock star!The way you took care of the binding request - its was an amazing experience.
Really appreciate your time and help.
October 27, 2025
Unprompted review
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