bolt access Reviews 408

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The service provided is frequently described as fast, reliable, and efficient, with consumers appreciating the quick response times and the smooth user experience. However, some customers also mentioned that the company charges agents too much and that, in some cases, the customer service was not good, with sales representatives and customer support vanishing after initial contact.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Monique, Summer, and Jessi for... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the team's... See more

Response time

People report positive experiences with response times. Many customers praise the quick and efficient... See more

User experience

Users describe positive interactions with the user experience. Many customers find the platform great,... See more

Based on these reviews

Rated 5 out of 5 stars

Yo Nita, CSR who helped us did not waste anytime. She took her leadership status to another level by staying on the phone with our agency and uploading a rush quote as bound via the Pr... See more

Rated 5 out of 5 stars

Usually as Business Owner you need to get things done quick, Kevin has been professional and pleasant to work with. Quick and to the point without leaving any question unanswered. Definitely added Bol... See more

Rated 5 out of 5 stars

Review for Samantha Zace I had the pleasure of working with Samantha Zace during the setup of our BOLT account, and I couldn’t be more satisfied with the experience. She was incredibly respo... See more

Rated 5 out of 5 stars

Kevin Rodriguez is amazing; he has been very patient with me throughout this process. He did weekly check-ins to ensure all my questions and concerns were addressed. Although it has taken me a few mon... See more


Company details

  1. Insurance Agency
  2. Software Company

Written by the company

bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Samantha has been so patient with me in…

Samantha has been so patient with me in this whole process from start to finish. She has answered all my questions and gives me a call back in a timely manner, she answers all my emails quick too. The Bomt system is very easy to use

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Fast Service

Super impressed with BOLT—fast and reliable service! Summer was amazing and made the whole binding process super easy. She really went above and beyond to help me out. Highly recommend!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

My representative

My representative, Liz, was great. We got an auto policy and an umbrella policy bound very quickly. Great service and very pleasant to deal with.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Samantha Z.

Samantha Z., really helped me out and guided my start up company into the best way to get appointed with some top tier insurers!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Michael W did a fantastic job. Summer too!

Michael W did a fantastic job! He took the time needed to get me going in the right direction. Answered all my questions.

2nd Day using the chat for help. This time I had Summer helping me. Did did a great job as well guiding me. Keep up the great work!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Nita made it easy

I spoke with Nita Robinson to finalize a policy. She made it very easy to bind and pay. She was helpful and pleasant to speak with.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

The wrong quote was bound

The wrong quote was bound. When request the binder I attached the quote that I wanted to process.
AFTER the policy was bound a noted was added that
TELEMATICS PLUG-IN REQUIRED TO MAINTAIN RATE QUOTED AND POTENTIALLY AVOID CANCELLATION.
I should have known that during the quote process NOT after the policy was bound

August 21, 2025
Unprompted review
bolt access logo

Reply from bolt access

Thank you for sharing your feedback. We’re truly sorry for the errors in your quote and for not making the telematics requirement clear from the start. Once we realized the issue, we corrected the deductibles right away, but we know the missteps caused frustration and we regret that. Your feedback helps us improve, and we’re committed to clearer communication moving forward. We appreciate your honesty and the chance to earn back your trust.

Rated 5 out of 5 stars

Kevin Rodriguez is amazing

Kevin Rodriguez is amazing; he has been very patient with me throughout this process. He did weekly check-ins to ensure all my questions and concerns were addressed. Although it has taken me a few months of me being indecisive, he has really helped me feel comfortable with my decision. Thank You Kevin.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Danielle has been my right hand in…

Danielle has been my right hand in getting accurate efficient guidance and I truly appreciate her patience I. Step by step instructions to get the job done. She’s great! Thank you Danielle!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Summer is the best

Summer is the best

She helped when I was handing trouble with a client and stayed on the line for 30 minutes helping me understand what the issues were and how to fix them, and again while issuing the policy. She was very patient and knowledgeable. I hope to hear her every time I call!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

CSR Jessi was incredibly helpful. She answered all my questions, and resolved my concern quickly. Her friendly attitude and professionalism really stood out, Thank you Jessi!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!!!!

Summer was excellent, every time I have spoken with her she has been professional and I know I will get what I need done. She is patient, knowledgeable and very professional.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Summer Hernandez was amazing

Summer Hernandez was amazing! She helped me every step of the way, answered all my questions, and made the process so easy. Thanks to her, we successfully activated the policy without any stress. Truly appreciate her professionalism and friendly attitude!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you NITA!

When we talk about help and a real active Listener and helper with then I should mention NITA, she is great and always on it, sometimes you lose hope for a dead end quote, she gave me another hope today with her great knowledge and accuracy.

August 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look