bolt access Reviews 408

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach. The service provided is frequently described as fast, reliable, and efficient, with consumers appreciating the quick response times and the smooth user experience. However, some customers also mentioned that the company charges agents too much and that, in some cases, the customer service was not good, with sales representatives and customer support vanishing after initial contact.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Monique, Summer, and Jessi for... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the team's... See more

Response time

People report positive experiences with response times. Many customers praise the quick and efficient... See more

User experience

Users describe positive interactions with the user experience. Many customers find the platform great,... See more

Based on these reviews

Rated 5 out of 5 stars

Yo Nita, CSR who helped us did not waste anytime. She took her leadership status to another level by staying on the phone with our agency and uploading a rush quote as bound via the Pr... See more

Rated 5 out of 5 stars

Usually as Business Owner you need to get things done quick, Kevin has been professional and pleasant to work with. Quick and to the point without leaving any question unanswered. Definitely added Bol... See more

Rated 5 out of 5 stars

Review for Samantha Zace I had the pleasure of working with Samantha Zace during the setup of our BOLT account, and I couldn’t be more satisfied with the experience. She was incredibly respo... See more

Rated 5 out of 5 stars

Kevin Rodriguez is amazing; he has been very patient with me throughout this process. He did weekly check-ins to ensure all my questions and concerns were addressed. Although it has taken me a few mon... See more


Company details

  1. Insurance Agency
  2. Software Company

Written by the company

bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liz Bishop did a remarkable job through…

Liz Bishop did a remarkable job through the entire process of making changes to a quote that was submitted to bind. My client was in the office during the entire transaction. My clients even commented on how friendly and efficient Liz was during the process of getting the policy active.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Monique was not only a pleasure to…

Monique was not only a pleasure to interact with, her professionalism and dedication to achieving positive results for the client and myself verge on legend! Her strategic partnership, stands as exemplary, on a Friday evening no less! I look forward to working with her again.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Summer was AMAZING

Summer was AMAZING. She helped me walk through the issuing process without any issues. Her knowledge and patience was a 10!!
Thank you!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

I feel like I am still feeling my way…

I feel like I am still feeling my way around the Bolt dashboard, even after over a year of using it! But I really appreciate being able to call in and talk to a rep like Summer, who is so knowledgeable and patient, and can direct me to my next steps or help me complete my objective over the phone with me. She taught me something new today about the the "Filter" on the Communications section that will help me so much in the future!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Being new to a new platform always…

Being new to a new platform always comes with a learning curve. All the representatives have been great answering and addressing all my questions. Especially on accounts that I am trying to close. They took the time to handle everything quickly and as a result was able to close this sale. Great job.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Efficiently done

Usually as Business Owner you need to get things done quick, Kevin has been professional and pleasant to work with. Quick and to the point without leaving any question unanswered. Definitely added Bolt because of Kevin, I couldn’t find any rebuttal, to his answer. Happy to be on board!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Getting Past Learning Curves

Learning curves come with the territory, but there has been good agent services so far with helpful representatives. The more I work through the system the more I can see my agency using Bolt.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Summer was super helpful and thorough in navigating through the policy binding process. She's great to work with!

September 15, 2025
Unprompted review
Rated 4 out of 5 stars

Kevin’s persistence stood out

Kevin’s persistence stood out. As a sales professional, I respect the follow-through. Strong start so far. I’ll update after seeing the service experience, but I’m looking forward to working with Kevin and his team.

September 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look