Bonners Music Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who provide expert guidance, ensuring a welcoming environment without any pressure during their visits. Many buyers observe the exceptional customer service received throughout the entire purchasing journey from initial inquiry to final delivery. Consumers also note that the physical showrooms feature an extensive and impressive selection of quality musical instruments that are exceptionally easy to test and explore. Furthermore, people consistently appreciate the smooth ordering procedures, prompt deliveries, and professional setup handled by polite and courteous delivery teams.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful sound and quality... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, friendly, and knowledgeable.... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the fast shipping times and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming and pressure-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spent at least 12 months visiting pianos, deciding on type and size. Bonners was the shop we returned to because it has: Large selection of digital and acoustic (home and concert) pianos Eas... See more

Company replied

Rated 5 out of 5 stars

Really helpful throughout the process of purchasing a piano for our choir. They were happy to send an invoice, confirmed when payment was recieved and delivered quickly. The delivery and set up was s... See more

Company replied

Rated 5 out of 5 stars

Fantastic guitar and service provided by Bonners. Dan Piper was a pleasure to deal, very responsive to all my queries before the purchase. He was also very accommodating with having the new guitar... See more

Company replied

Rated 5 out of 5 stars

Efficient, friendly and helpful service, cannot be faulted. An item in the package I wanted was showing out of stock, but Tom went above and beyond to juggle shipments and arranged delivery of all ite... See more

Company replied


Company details

  1. Hobbies & Crafts

Written by the company

Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(423)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely first class experience from…

Absolutely first class experience from the whole team at Bonners Music. Nothing was too much trouble pre and post purchase of the brilliant Roland FP90X from your Milton Keynes piano centre. Thank you for your patience and professionalism.

May 9, 2025
Unprompted review
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Reply from Bonners Music

Thank you for your kind words! We're thrilled to hear you had a first-class experience with our team at the Milton Keynes Piano Centre.

It’s great to know you're enjoying the Roland FP90X — it’s a fantastic instrument — and we really appreciate your comments on our service both before and after your purchase.

Thanks again for choosing Bonners, and we’re always here if you need anything in the future!

Best wishes,
Emma

Rated 5 out of 5 stars

Friendly and knowledgeable

Tony at Bonners advised me on the best keyboard for my meagre piano playing talents! and also arranged to move my dad's old baby grand
great communication & helpful advice

May 2, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much Carol! It was a real pleasure assisting with your dad’s baby grand. I’m so pleased you were happy with the advice and service. Please don't hesitate to let us know if you need anything else in the future! Tony

Rated 5 out of 5 stars

We received fantastic advice on what we…

We received fantastic advice on what we needed. The staff were lovely and friendly.
We didn’t feel pressured at all into buying anything, which was really nice.

January 31, 2025
Unprompted review
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Reply from Bonners Music

Dear Elsie,
I am really pleased to hear you had a great experience when visiting our store. Thank you very much for your review it's much appreciated.
If we can be of any further assistance, please do not hesitate to call or email us.
Kind regards,
Jackie
Bonners Music

Rated 5 out of 5 stars

Having nothing to say other than…

Having nothing to say other than absolutely first class service and helpful staff!!

The piano continues to surprise me with such as fantastic sound.

Thanks to Tim and the rest of the Bonners Team!!

March 21, 2025
Unprompted review
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Reply from Bonners Music

Dear Mark,

Thank you so much for leaving such a lovely review for us!

I'm glad that you're enjoying your piano, and as always, don't hesitate to let me know if I can be of any help in the future!

All the best,

Tim

Rated 5 out of 5 stars

Brilliant service

I bought a Nord Piano 5 from Bonners a couple of months ago, which included a part exchange for my Roland RD2000. Jackie handled the part exchange process, made a fair offer, and a couple of days later the Nord was delivered and the Roland picked up. It was that simple. Once set up, there was a hum from the headphones jack, which I couldn't resolve. I was put in contact with one of their piano specialists, Emma, who went to great lengths to work the problem with me. The piano was collected, inspected, and they could find nothing wrong with it. They offered to cancel the order, but I trusted them and agreed to have it redelivered. On its return the humming was gone. It's still a mystery, but between Jackie and Emma I had excellent service, they really took care of things, and I highly recommend Bonners to you.

January 8, 2025
Unprompted review
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Reply from Bonners Music

Hello Jeff,

Thank you so much for taking the time to leave us such a kind review. It was a strange thing indeed with the humming but I am so pleased that it rectified itself somehow!

As always if you need anything in the future, please do not hesitate to get in touch.

All the best,
Emma

Rated 5 out of 5 stars

Large selection of guitars

It was really great to be able to try several different makes of electric guitars so I could find the one which felt the best to play and produced the sound I was looking for. Rich’s guitar knowledge was really helpful and he was really patient while I decided. I bought a PRS CE 24
which was well set up and suited my style of playing.

If you are looking for a guitar I would recommend Bonners as they have a big selection of makes and the staff were very friendly and knowledgeable.

December 9, 2024
Unprompted review
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Reply from Bonners Music

Hi Geoff.

Thank you for your kind review!

We’re so glad to hear that you found the perfect guitar and that I could assist you in making your decision.

Enjoy your PRS, and we hope it continues to inspire your playing.

We appreciate your recommendation and look forward to seeing you again!

All the best

Rich

Rated 5 out of 5 stars

Great Service

Traded-in a Nord Grand for a Nord Grand 2. My trade-in query was dealt with by Emma and she continued to deal with it all the way through to me dropping off and picking up the new keyboard at the Eastbourne store. It was great to meet Emma and I was impressed with the service I received throughout the process. Lovely staff to deal with and competitive prices. A great experience.

September 11, 2024
Unprompted review
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Reply from Bonners Music

Hi Jamie,

Thank you for the lovely review! I am glad that your purchase was a seamless experience, and it was lovely to meet you in the store.

Enjoy your Nord Grand 2!

All the best,
Emma

Rated 5 out of 5 stars

Time for an upgrade...

My trusty Technics digital piano was over 30 years old and I'd long since bashed the action out of it. Visited the MK store, a real Aladdin's cave of wonders! Enjoyed playing such a wide range, the Kawai Novus NV5s Hybrid Piano was hands down winner, delivered on time just before Christmas and absolutely loving it.

December 23, 2024
Unprompted review
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Reply from Bonners Music

Hi Alan,

Thank you for your lovely review of our Milton Keynes Store!

I'm so glad you fell in love with the NV5s - it's one of my favourite instruments too.

Please don't hesitate to let me know if I can be of any more help.

All the best,

Tim

Rated 5 out of 5 stars

Kawai KDP120 from Bonners

Made a lengthy trip to Milton Keynes in adverse weather conditions in December to visit the Bonners store, initially looking to buy a Yamaha Arius Digital Piano for my daughter as her first Piano. The guys in store were really helpful and let us try out the Yamaha and some equivalents in a similar price bracket at our own pace, and then provided us some demos on a couple of the models we had narrowed down to.
We fell in love with the Kawai KDP120, not having even considered it previously. It was delivered a week later and it has been played every day since - it has a beautiful mellow tone to it. Very thankful to Bonners for the advice and guidance and subsequent smooth delivery, highly recommended.

December 7, 2024
Unprompted review
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Reply from Bonners Music

Hi Kevin,

Many thanks for your kind review of our Milton Keynes Store!

I'm glad that the trip to our showroom was worthwhile, and that you found the perfect piano.

Please don't hesitate to let me know if I can be of any more help.

All the best,

Tim

Rated 5 out of 5 stars

Yamaha 845 Piano Purchase

Really pleased with the Yamaha 845 I purchased from Bonners Music. It was great to be able to try out different pianos in-store before making a decision (especially since I ended up preferring the sound of a different one than I originally wanted!). The staff were incredibly helpful and knowledgeable. A special thanks to Toby, who was fantastic, answered all my questions and helped with the ordering process. First-class service from start to finish - would highly recommend to anyone looking for a quality piano!

January 25, 2025
Unprompted review
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Reply from Bonners Music

Hi Adam,

Thank you for taking the time to leave a review for us!

I'm glad that you found your trip to the showroom useful, and I will make sure to pass your comments on particularly to Toby.

Please don't hesitate to get in touch if we can be of any more help!

All the best,

Tim

Rated 5 out of 5 stars

Really impressed with the piano we have…

Really impressed with the piano we have purchased. I went to Bonners a few months before I was ready to purchase to have a play of a few piano's within our price range. I never felt rushed or obliged to place the order there and then, Toby happily let me play on. When I did decide which one I wanted I happily ordered it from Bonners. I'd thoroughly recommend their services and piano's.

February 24, 2025
Unprompted review
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Reply from Bonners Music

Hi there,

Thank you for taking the time to leave us a great review.

I will make sure your comments get passed back to Toby, and please don't hesitate to let us know if we can be any more help.

All the best,

Tim

Rated 5 out of 5 stars

Amazing staff

Amazing staff, very attentive, knowledgeable and helpful. They also gave my bass a full setup before I left the store, something I wish more guitar stores would do.

January 18, 2025
Unprompted review
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Reply from Bonners Music

Thank you for your review! We're delighted to hear you had a great experience with our staff and that you appreciated the setup on your bass. We believe every instrument should leave the store in top playing condition, and we're glad we could make that happen for you. Hope to see you again soon—happy playing! 🎸😊

Best Wishes,
Amanda

Rated 5 out of 5 stars

Fantastic experience all the way from…

Fantastic experience all the way from watching helpful reviews on Bonners Youtube channel to enquiring about availability of a particular piano to delivery and fixing a small issue in a matter of a couple of weeks. All with curtesy, prompt and professionalism. We are really pleased with our experience and our purchase. Many thanks, Phil and everyone else in the team.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Given Time to Choose

I wanted, as an old timer, to get back to playing guitar again and to find one to suit my strength and style.
I was given lots of time to play many guitars as I requested. The discussion and help given was excellent.
After 2hours and twenty guitars I got the perfect Martin guitar and amp for me.

January 8, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much for your kind review! We’re delighted to hear that you found the perfect Martin guitar and amp for your playing style. It’s great to know that you felt looked after during your time with us, and we’re really glad we could help you get back into playing again!

Best Wishes,

Amanda

Rated 5 out of 5 stars

So patient as I chose a new piano

So patient as I chose a new piano. I visited the Milton Keynes store 3 times and the Reigate store. I just knew that I would buy from Bonners as they had been so helpful and not at all pushy. After trying maybe 6 pianos/keyboards I settled on my choice. It was delivered and assembled for me (so glad I paid extra for that service). All staff members I had contact with were brilliant but especially Tim Hough in MK. Thank you

November 8, 2024
Unprompted review
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Reply from Bonners Music

Hi Mark,

Thank you so much for your kind review! I'm glad that you found us to be helpful in both Milton Keynes and Reigate.

Please don't hesitate to get in touch if I can be of any more help!

All the best,

Tim

Rated 5 out of 5 stars

Solid music store with friendly, helpful staff.

I've been buying and exchanging musical equipment with Bonners for at least 15 years. They have always been consistently helpful and friendly. It's so important to try an instrument and they have always given me the space and time to do that. Much appreciated.

January 10, 2025
Unprompted review
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Reply from Bonners Music

Hi Chris,

I am so pleased you are enjoying your Nord Stage 4! It is so important to try these models before buying, and I am glad you had the time and freedom to do so when you visited us.

If there is anything else you need, please do not hesitate to get in touch.

All the best,
Emma

Rated 5 out of 5 stars

Amazing shop

Amazing shop, great range of guitars and pianos. Great service, the best music shop around!

December 31, 2024
Unprompted review
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Reply from Bonners Music

Thanks very much for your great review!

It means a lot to us to be considered the best music shop around! We hope to see you again soon.

Best Wishes,

Amanda

Rated 5 out of 5 stars

Brillient advice for the non-expert

I went to Bonners to replace a broken Yamaha P115. I am not the pianist in our household so I needed really detailed advice to choose between a couple of options at a relatively cheap price point. Phil was incredibly helpful, asking what turned out to be all the right questions as the P223 I eventually bought is absolutely loved by the pianist who plays it.

My purchasing experience was so good I sent my friend Fred there to buy a piano for his partner too, and they are equally satisfied.

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Bonners - a great experience

Really helpful, knowledgeable and pleasant staff, great range of products, both in the piano and guitar sections. Delivery was quick and efficient, our new piano was installed within a week of purchase, we are delighted with it.

December 17, 2024
Unprompted review
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Reply from Bonners Music

Thank you so much for your review!

We're really pleased to hear that you had a positive experience with our staff and that you're happy with both the range of products and the quick delivery.

It's great to know that your new piano is all set up and you're delighted with it. We really appreciate your support and look forward to helping you again in the future!

Best Wishes,

Amanda

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