Bonners Music Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who provide expert guidance, ensuring a welcoming environment without any pressure during their visits. Many buyers observe the exceptional customer service received throughout the entire purchasing journey from initial inquiry to final delivery. Consumers also note that the physical showrooms feature an extensive and impressive selection of quality musical instruments that are exceptionally easy to test and explore. Furthermore, people consistently appreciate the smooth ordering procedures, prompt deliveries, and professional setup handled by polite and courteous delivery teams.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wonderful sound and quality... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, friendly, and knowledgeable.... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the fast shipping times and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming and pressure-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spent at least 12 months visiting pianos, deciding on type and size. Bonners was the shop we returned to because it has: Large selection of digital and acoustic (home and concert) pianos Eas... See more

Company replied

Rated 5 out of 5 stars

Really helpful throughout the process of purchasing a piano for our choir. They were happy to send an invoice, confirmed when payment was recieved and delivered quickly. The delivery and set up was s... See more

Company replied

Rated 5 out of 5 stars

Fantastic guitar and service provided by Bonners. Dan Piper was a pleasure to deal, very responsive to all my queries before the purchase. He was also very accommodating with having the new guitar... See more

Company replied

Rated 5 out of 5 stars

Efficient, friendly and helpful service, cannot be faulted. An item in the package I wanted was showing out of stock, but Tom went above and beyond to juggle shipments and arranged delivery of all ite... See more

Company replied


Company details

  1. Hobbies & Crafts

Written by the company

Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

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4.9

All reviews

(423)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

Bonners Music were brilliant at providing the right item at the right price.

Bonners Music were brilliant at handling the sale of a Fender American Performer Stratocaster in the colour I wanted, and also I provided a link to a cheaper priced one elsewhere and they priced matched it which was excellent service.
The guitar was delivered on time and was very well packaged. Box within a box and plenty of packaging material in-between. The guitar is every bit of what I'd hope for, well set up and in tune. I would not hesitate to buy from this company in the future and highly recommend.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Expert advice, great selection

The advice I received was knowledgeable and honest, the selection of pianos is excellent. I had very specific requirements but was able to get exactly the piano I wanted. I would definitely recommend Bonners.

November 1, 2024
Unprompted review
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Reply from Bonners Music

Dear Patrick,

Thanks so much for the kind words. I'm really glad we were able to help you find the right piano - especially with something quite specific in mind.

It’s always nice to hear that our advice was useful and we had a piano that matched your needs!

Please don't hesitate to let me know if I can be of any further help in the future.

All the best,
Tim

Rated 5 out of 5 stars

Great service, enjoyable experience

I liked the way the staff member allowed me to take my time to explore different models and check out their capabilities. If I had questions (and I did have several) she was able to answer them with her expertise and knowledge. I owned a digital piano years ago but was out of touch with what current models are capable of doing. She greatly helped in explaining much of this to me. A very enjoyable experience. And the Kawaii Digital Piano which I eventually chose is great!

March 8, 2025
Unprompted review
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Reply from Bonners Music

Hello Chris,

Thank you so much for your kind words! It was a real pleasure helping you find the right digital piano. I'm so glad you felt comfortable taking your time to explore the different models — it’s important to me that you never feel rushed and have the space to make the right choice for your needs.

It was great chatting with you about the newer features and capabilities of today’s instruments, and I’m really pleased to hear you’re enjoying your new Kawai digital piano. Wishing you many happy hours of music-making!

Warm regards,
Emma – Bonners Music 🎹

Rated 5 out of 5 stars

Bonners review

Bonners initially was really helpful on the phone, answering queries and giving us specifics of what was in stock before we arrived. They were then very helpful on the day, giving us plenty of advice and time to ourselves to try out the pianos. We spent hours there and felt very welcome to stay as long as we liked and ask as many questions as we wanted. We did buy a piano and received very good service regarding the delivery arrangements. We are really happy with the piano so far and look forward to getting it's initial tuning as a complimentary service.

March 29, 2025
Unprompted review
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Reply from Bonners Music

Hi Katie,

It was a pleasure meeting you in-store, and I’m so glad we were able to help guide you through the options. We're thrilled to hear you're happy with your new piano and that the delivery and service met your expectations. Wishing you many enjoyable hours of playing, thank you again for choosing Bonners!

David

Rated 5 out of 5 stars

Purchasing a new Yamaha baby grand piano from Bonners Music.

I intended to buy a new piano for some time but having returned to learning /taking lessons after a long while, I decided to take the plunge and actively seek out a deal.
Decided on Bonners for a variety of reasons-
Rang and was ably assisted by Toby Ingram who discussed a variety of baby grand pianos with me. Most helpful- in addition, I looked online for demos on Utube and recommendations from Alamo music centre who assessed, played and thought the GC1 was a good buy.
Decided on Bonners and dealt with Toby because of the positive, helpful and genuine advice he gave.
There were several points to bear in mind:

• Bonners offered the best price by far.
• Free delivery to your site on ground level.
•Free first complimentary tuning.
• Free leather covered piano seat stool.
• free hyrometer for monitoring humidity
• A ten year warranty if registered within a certain time frame.
• Took my old piano (Eavestaff) away free of charge.

All in all, a wise decision,
A clear delivery date set and a smooth, organised conveyance/ transport took place. Excellent lads who delivered and assembled the piano in its place.

Delighted with the quality of build, finish, sound, action and quilted cover that was extra, but well worth it.
Many thanks Toby- a really great transaction.

March 17, 2025
Unprompted review
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Reply from Bonners Music

Hi Malcolm

Thank you for taking the time to leave such a kind review - I’m really pleased to hear that you had such a positive experience!

It was great to chat with you and help you find the right piano. I'm really pleased you felt supported throughout the process and that everything from the initial call to the final delivery went as it should - Your feedback is exactly what we aim for.

Please don't hesitate to let me know if I can be of any further help in the future!

Warm regards,

Toby

Rated 5 out of 5 stars

A piano company with many choices

A piano company with many alternatives and choices, finding the model I required was easy, with several Branches to choose for a personal test, the visit was easy and with no pressures for buying ; finally finding the Model I was happy with, transaction was swift, and also having given a generous Part-Exchange amount for my old Piano, good service all through out.

April 16, 2025
Unprompted review
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Reply from Bonners Music

Hello Oscar,

Thank you for your lovely review, it's really appreciated. I am glad that you had an enjoyable experience when you visited us and that we were able to offer you a good deal on your part exchange.

Do get in touch if we can be of any further assistance.

Best wishes,
Emma

Rated 5 out of 5 stars

Excellent service from David and all…

Excellent service from David and all the team at Bonners! Many thanks all.

April 30, 2025
Unprompted review
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Reply from Bonners Music

Hi David, thanks so much for the kind words. It was a pleasure helping you, and I’ll pass your thanks on to the rest of the team as well. Glad we could assist! David

Rated 5 out of 5 stars

Helpful Staff

I had a great experience purchasing my synthesizer from Bonners. I was informed of all the steps required to complete my trade in and my queries post delivery were dealt with quickly.

April 16, 2025
Unprompted review
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Reply from Bonners Music

Thank you for taking the time to leave us such a nice review, Andrew! I am pleased we were able to assist both during and after your purchase and that you had a great experience.

Enjoy your Yamaha Keyboard!

Best wishes,
Emma

Rated 5 out of 5 stars

Bonners are a brilliant music store…

Bonners are a brilliant music store with a great range of guitars, ukuleles and pianos etc. The staff are extremely helpful and knowledgeable and I would not hesitate to recommend Bonners for their first class service.

February 20, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much for your wonderful review! We're really pleased to hear that you enjoyed your experience with us and found our range and service to be first class.

We take a lot of pride in making sure our customers feel supported and well-informed, whether they're choosing their first instrument or adding to their collection. Your recommendation means a lot to us and we hope to welcome you back again soon!

Best regards,
Emma

Rated 5 out of 5 stars

Amazing Experience from Start to Finish

Amazing Experience as always from Bonners. Particularly Jackie who was helpful all along the way. I’m extremely happy with the keyboards and equipment, and the delivery was ontime and delivered with care. Would always warmly recommend Bonners no matter where you are in the UK

March 18, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much for your review and kind comments - it's much appreciated! If I can be of any further assistance now or in the future, please do not hesitate to contact me.
Kind regards,
Jackie
Bonners Music

Rated 5 out of 5 stars

Very helpful

Emma was extremely helpful in advising us - as beginners - as to which pianos to consider, making the purchase decision and process as easy as possible. The delivery also went very smoothly and was organised extremely quickly. Very pleased with our purchase!

April 28, 2025
Unprompted review
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Reply from Bonners Music

Hello Amanda,

Thank you for your lovely review. I am so pleased that you enjoyed your experience with us, and I am glad to hear that you are enjoying your Yamaha B2!

Just get in touch when you are ready for your first tuning. Happy playing!

All the best,
Emma

Rated 5 out of 5 stars

Friendly and helpful

Friendly, helpful and professional team. Excellent advice. Top notch people and a great place too.

March 20, 2025
Unprompted review
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Reply from Bonners Music

Thank you for your kind review, Tony. We really appreciate it.

We look forward to seeing you in the store again!

Best wishes,
Emma

Rated 5 out of 5 stars

GREAT SERVICE

Fantastic service by the whole team at Bonner's Eastbourne.Extremely patient while I decided which instrument to buy! I was afraid that whatever decision I made would be wrong, however with the help and guidance of the team I made the right decision and purchased the CASIO PX-S7000 in Harmonious Yellow and am over the moon with it (Even had it in stock so I could take it home)

April 23, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with us at Bonner's Eastbourne. It was our pleasure to guide you in choosing the perfect instrument, and we're so glad you love your new CASIO PX-S7000 in Harmonious Mustard!

Best Wishes, Amanda😊🎹

Rated 5 out of 5 stars

I bought a Yamaha keyboard with bench…

I bought a Yamaha keyboard with bench and stool, staff were friendly and everything arrived when expected. If I want anything else music related Bonners will be my first choice.

February 6, 2025
Unprompted review
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Reply from Bonners Music

Hello Joseph,

Thanks so much for your kind review!

We would be delighted to help you again in the future. I hope you have lots of fun with your Yamaha DGX670!

Best Wishes,

Amanda

Rated 5 out of 5 stars

Bom!🙏 Many thanks Bonners Music.

Bom!🙏 I wish to thank Bonners Music, in particular Richard and Mark, for a first class service.
I recently, and finally, purchased a beautiful guitar after much deliberation. Richard served me on each of a number of visits where he had set me up with different guitars and amps in order for me to make the right choice and completely without pressure. Richard is very knowledgeable, and I felt that he had done all he could to assist me in my final decision. Top Man and thank you.
I also wish to thank Mark, The Guitar Tech, who has done an absolutely superb job of restringing, servicing, and setting up that guitar perfectly to my taste and for spending a little time educating me on some finer points. 🙏🎸👏
Both these chaps made the transaction/experience a real joy, and I shall definitely be using their services again.
Bonners Eastbourne is a very relaxed and welcoming place for musicians of all levels, including 'failed guitarists' like myself 🤣
I recommend making a visit, you won't be disappointed.
5 star service ⭐️⭐️⭐️⭐️⭐️
🙏👍🎸🎹

May 14, 2025
Unprompted review
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Reply from Bonners Music

Thank you for taking the time to leave such a wonderful review! I am pleased that you enjoyed your visit to our Eastbourne Guitar store.

I will be sure to pass on your comments to Mark and Rich. I am sure they will be delighted to hear you had a great experience with us.

Best wishes,
Emma

Rated 5 out of 5 stars

Exchanged my piano for a new Yamaha Genos 2

I exchanged my Yamaha versatile piano for a Yamaha Genos 2 with a speaker set. Bonners gave me a very good price for my old piano and their team collected the old one and delivered the new one. They were exceptional, courteous, careful and fast making the deal a pleasant surprise. I’m so glad I used Bonners, I can’t fault them in any way and they are also extremely friendly.
Thank you Bonners.

March 17, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much for the wonderful review! We're absolutely delighted to hear that you had such a positive experience with us.

It's great to know that you were happy with the trade-in price for your Yamaha and that the delivery and setup of your new Yamaha Genos 2 went smoothly. We always try to make every part of the process as easy and enjoyable as possible, and we're so pleased we could exceed your expectations.

Enjoy your new Genos 2, and don't hesitate to get in touch if you ever need anything!

Best Wishes,

Amanda 😊🎶🎹

Rated 5 out of 5 stars

Excellent service

I contacted Bonners and spoke with Tom about purchasing a Roland electric piano. Tom was friendly, professional and so helpful. A mind of information. Answered all my questions, giving excellent advice. Purchased my HP702 light oak piano, with stool and head phones. An excellent price with 10 year warranty. Was kept informed about the delivery. After care service has been brilliant too. Vicki has helped a lot. Nice to know someone is only a phone call away if I need help. Piano itself is beautiful. The quality second to none. The sound is perfect. Loving learning to play. Highly recommend Bonners.

May 6, 2025
Unprompted review
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Reply from Bonners Music

Thank you so much for your fantastic review! We're very happy to hear that Tom provided you with such a great experience—he really is a wealth of knowledge!

It’s great to know you’re enjoying your Roland HP702 in Light Oak, and we’re delighted that the piano’s quality and sound have been exactly what you were hoping for.

We're also glad that Vicki could assist with aftercare. If you ever need anything, whether it’s advice or assistance, we’re just a phone call away. Thank you for recommending Bonners!

Best Wishes,

Amanda 🎹🎶😊

Rated 5 out of 5 stars

Bonners is Top Class

Bonners website is informative and easy to use so visiting a branch to try out a possible purchase was a natural follow on.
I bought my first piano as a result and was very impressed with the guidance and service and the exceptional help of the delivery guys as nothing was too much trouble.
Five years on I decided to upgrade so naturally went to Bonners where I was able to try as many pianos as I wanted and no pressure to buy. Eventually I made a choice after a few visits with help from Tony and traded in my original piano
Again the delivery guys were so helpful and the piano was soon installed and I am so happy with this purchase.
I have no idea whether I will upgrade again but if I do it will definitely be from Bonners.

March 4, 2025
Unprompted review
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Reply from Bonners Music

Dear Alan,

Thank you so much for your kind words and for taking the time to share your experience — not just once, but twice over the years! We’re delighted to hear that your journey with us, from your very first piano to your recent upgrade, has been so positive.

It’s wonderful to know that Tony and the rest of the team were able to support you with the guidance and time you needed to make the right choice, and we’ll be sure to pass on your compliments to our delivery team as well — they’ll be thrilled to hear it.

Whether or not you decide to upgrade again in the future, we’ll always be here to help with anything you need.

Enjoy every note on your new piano!

Warm regards,
Emma

Rated 5 out of 5 stars

Great showroom and service.

Bonners have a great showroom so lots of opportunity to find the right piano. I was looking to replace an aged and rarely used Clavinova (30 plus years old) and restart learning to play. It took me 3 mornings to make up my mind but David was always at hand to answer queries and give me an idea of what my options were and how the pianos could sound. I chose the installation option and the guys were on time and professional and made set up look easy. It took me a while to get used to some of the nuances of playing such a realistic instrument but I love it. I would definitely recommend Bonners

February 13, 2025
Unprompted review
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Reply from Bonners Music

Hi Philip,

Thank you very much for your thoughtful review. It was a pleasure assisting you during your visits to the showroom, and I’m delighted to hear that you're enjoying your new piano and finding your way back into playing. I'm pleased the installation process went smoothly and that our team made a positive impression. We appreciate your recommendation and thank you again for choosing Bonners.

David

Rated 5 out of 5 stars

Great support and assistance in…

Great support and assistance in Purchasing my dream machine and home setup. Advice on accessories, advising on time to wait and also price matching, everything was handled brilliantly. Also to add, I love a company that contacts you to make sure you are happy with your purchase-simple, but not done by lots of companies these days. Thank you for getting me setup up with my lounge rig! Yamaha Montage M8X, HS8 matched pair, Yamaha MG16 and all the accessories.

A very happy customer!

March 28, 2025
Unprompted review
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Reply from Bonners Music

Hi Rob,

Thanks so much for your kind review! I am so pleased you are enjoying your Montage M8x, especially after a little bit of a wait for it!

If you need any assistance in the future, you know where to find us!

All the best,
Emma

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