We spent at least 12 months visiting pianos, deciding on type and size. Bonners was the shop we returned to because it has: Large selection of digital and acoustic (home and concert) pianos Eas... See more
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Review summary
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Excellent. Huge choice of instruments and knowledgeable staff who were very happy to provide advice - and demonstrate what the instruments could do, even if it will be some time before this customer c... See more
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Really helpful throughout the process of purchasing a piano for our choir. They were happy to send an invoice, confirmed when payment was recieved and delivered quickly. The delivery and set up was s... See more
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Tim and Bonners have been very helpful and flexible when helping me purchase a piano. I initially went for a Yamaha model but found the action too heavy and was able to switch using the 14 day return... See more
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Company details
Written by the company
Bonners Music specialises in a broad range of musical instruments, including pianos, keyboards, and synthesizers, and guitars, catering to musicians of all levels. We offer both new and refurbished pianos, expertly restored by skilled technicians, as well as a vast selection of guitars and keyboards from renowned brands. Our showrooms are designed to provide hands-on experiences, allowing customers to test a variety of instruments in a welcoming environment. Our passionate and knowledgeable staff, many of whom are musicians themselves, provide personalised advice and guidance to help customers find the right instrument. We pride ourselves on a customer-first approach, with no-pressure sales and a dedication to excellent aftercare, fostering trust and long-lasting customer relationships. Bonners combines competitive pricing with a high standard of service, creating an approachable and friendly atmosphere in their showrooms, which has earned us a strong reputation in the UK music industry.
Contact info
9 Faraday Close, BN22 9BH, Eastbourne, United Kingdom
- 01323 639335
- info@bonnersmusic.co.uk
- www.bonnersmusic.co.uk
4.9
Excellent
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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I traded in My Modx M6 for a Korg Pa5x…
I traded in My Modx M6 for a Korg Pa5x recently with Bonners. I dealt with Jackie via email and over the phone, she was fantastic! I got reasonable trade in price and my new Pa5x was shipped to the Newcastle branch within two days. The staff at Bonners Newcastle were great, so friendly and helpful. Such a brilliant showroom too..! I can't fault the service. Thanks Bonners x
June 23, 2026
Unprompted review
Reply from Bonners Music
Thank you so much for the fantastic review!
I will be sure to pass your kind comments on to Jackie and the team in Newcastle. I am delighted everything went smoothly, from your part exchange through to collecting your new Korg PA5X. We hope you have many happy hours making music with it, and look forward to welcoming you back to Bonners again soon.
All the very best,
Emma
Phil was very knowledgeable and…
Phil was very knowledgeable and listened carefully to my requirements. He showed me a range of different pianos suitable for my ability. I was made to feel extremely comfortable and take my time to choose the most appropriate piano for me.
I would thoroughly recommend Phil at Bonners
April 23, 2026
Unprompted review
Reply from Bonners Music
Dear Anne,
Thank you for your lovely review.
I'm so pleased that Phil was able to help you find the right piano and made the whole experience relaxed and enjoyable. We'll be sure to pass your kind comments on to him.
We hope you have many years of enjoyment with your new piano, and if we can be of any further assistance, please don't hesitate to get in touch.
Kind regards,
Jackie
Bonners Music
Friendly, professional and helpful
I wanted to downsize from my Yamaha C1 grand and also to have a silent option, due to a house move. David at Bonners in Reigate was so friendly, knowledgeable and helpful. I was able to try out the pianos in my own time (felt like a child in a sweet shop!) and am delighted with my purchase of a Kawai K500 Aures2. The delivery company were brilliant too - quick and professional. Highly recommended!
June 27, 2026
Unprompted review
Reply from Bonners Music
Thank you for your wonderful review!
David will be delighted that he was able to help you find the right piano for your new home, and that you enjoyed taking the time to compare the different models. It is also great to hear that our delivery team made such a positive impression. We hope you enjoy your Kawai K-500 AURES2 for many years to come, and thank you for your recommendation.
All the best,
Emma
New Kawai baby grand
I purchased a new Kawai baby grand from the Reigate store. The showroom was impressive and Emma and Amanda were very helpful. The first tuning has just been carried out (at 12 weeks) and I am pleased with the result.
April 23, 2026
Unprompted review
Reply from Bonners Music
Thank you so much for your lovely review. It was a real pleasure helping you choose your new Kawai baby grand, and I am delighted to hear you are pleased with it.
I am also glad to know the first tuning has gone well. Amanda and I really appreciate your kind words, and I hope you enjoy your piano for many years to come.
Best wishes,
Emma
Excellent choice of music instruments…
Excellent choice of music instruments arranged in a way that makes them easy to explore and discover. Tom and the staff were so helpful and knowledgeable they made it easy for me to make my choice of piano. The aftercare was excellent too, with any questions I had answered promptly and concisely. Would highly recommend making the trip if you're interested in purchasing an instrument they stock!
April 18, 2026
Unprompted review
Reply from Bonners Music
Thank you for your wonderful review. It is fantastic to hear that Tom and the team were able to help you find the right piano and that you enjoyed exploring our showroom. We are also delighted that our support continued after your purchase and that any questions were answered promptly.
Thank you for your recommendation. We hope you enjoy your new piano for many years to come, and we look forward to welcoming you back again in the future.
Many Thanks
Emma
A fine business to deal with, on-line or at the store.
We recently visited the Eastbourne store and bought a Yamaha CK88 stage keyboard (our second piano from Bonners) and are delighted with it.
The excellent Bonners staff were so knowledgeable and were happy to demonstrate the performance and features of keyboards from their large in-store range. At purchase, the various payment options were made very clear to us, so we were able to buy with comfort and assurance.
After sales service has also been fine. It's a shame we don't buy pianos on a more regular basis, as this is such a good company and good people to know.
May 6, 2026
Unprompted review
Reply from Bonners Music
Thank you for your lovely review, and for choosing Bonners, John.
I am so pleased you enjoyed your visit to our Eastbourne showroom and that we could help you find the right keyboard. It is also great to hear that the buying process was clear and that our after-sales support has been just as positive.
We really appreciate your kind words and hope you enjoy your Yamaha CK88 for many years to come.
Best wishes,
Emma
I would highly recommend Bonners Music…
I would highly recommend Bonners Music because the staff are extremely helpful and they happily answered my numerous questions in relation to my purchase of a Hammond SKX Pro Organ. It was very reassuring to be able to ask their expert advice about every aspect of my purchase and about the extras I wanted to go with it. I am very glad that I bought my Hammond Organ from Bonners Music!
March 11, 2026
Unprompted review
Reply from Bonners Music
Thank you so much for your recommendation, Christine.
We are delighted to hear that the team were able to answer your questions and help you choose the right extras for your new Hammond SKX Pro. We always want our customers to feel confident in their purchase, so it is wonderful to know you had such a positive experience. We hope you enjoy your new Hammond organ for many years to come!
Best wishes,
Emma
Bonners Kingston Park
Bought a Yamaha Clavinova at the Newcastle Kingston Park branch, as a starter piano.
Steve was excellent; very knowledgeable and helpful throughout the process.
Installation was also quick and hassle-free.
Highly recommend!
June 1, 2026
Unprompted review
Reply from Bonners Music
Thank you for your lovely review!
We are so pleased to hear that Steve was able to help you choose the right Yamaha Clavinova and made the whole process straightforward. It is also great to know that the delivery and installation went smoothly. We really appreciate your recommendation and hope you enjoy your new piano!
All the best,
Emma
Knowledgable staff and great advice.
April 6, 2026
Unprompted review
Reply from Bonners Music
Thank you for taking the time to leave us a review, Steve! It is very much appreciated.
Very happy with both the kawai digital…
Very happy with both the kawai digital piano and the service received from david at Bonners. I was also trading in a piano I had previously purchased from them and was offered a fair price. I also recommended my sister to Bonners and she is also delighted with her Kawai digital piano
May 6, 2026
Unprompted review
Reply from Bonners Music
Thank you for such a lovely review, Rob! Also, thank you for recommending us to your sister. I am so pleased we were able to help you both find the right instrument for your needs.
I will be sure to pass your compliments to David. I hope you both enjoy your new Kawai Pianos!
Best wishes,
Emma
Excellent company
A warm friendly reception was offered from informative, supportive staff. Time to explore the products in awell presented store. Excellelent service and good payment options.
May 22, 2026
Unprompted review
Reply from Bonners Music
Thank you for your lovely review, Diane.
We are so pleased you felt welcomed by the team and enjoyed taking the time to explore our showroom. It is great to hear that our staff, store, and payment options all helped make your experience a positive one. We really appreciate your kind words and hope to see you again in the future.
All the best,
Emma
Cnannot fault the service from that…
Cannot fault the service from that first phone call to receiving my like new second hand Eric Clapton guitar! Well done all at Bonners
May 14, 2026
Unprompted review
Reply from Bonners Music
Thank you for your fantastic review! We are so pleased to hear everything went smoothly from your first phone call through to the delivery of your Eric Clapton guitar.
We hope you enjoy playing it for many years to come, and thank you for choosing Bonners Music.
Best wishes,
Emma
2nd time i have bought from Bonners…
2nd time i have bought from Bonners .1st psr sx 720 damaged by smoke. Bought a Psr SX 920 the 2nd time.
Both times have excellent service and would highly recommend Bonners
July 22, 2026
Unprompted review
Reply from Bonners Music
Thank you for your kind review, James.
We are delighted that you chose Bonners again for your new PSR-SX920 and that we were able to provide the same excellent service on both occasions. Your recommendation means a great deal to us, and we hope you enjoy your new keyboard for many years to come.
Many Thanks
Emma
Really friendly and helpful staff
Really friendly and helpful staff. Very enjoyable buying experience.
May 30, 2026
Unprompted review
Reply from Bonners Music
Thank you so much for your kind review.
Your feedback is really appreciated. We hope to see you again soon!
Everything went well and I received my…
Everything went well and I received my new keyboard quickly and it’s a beautiful keyboard.
July 22, 2026
Unprompted review
Reply from Bonners Music
Thank you for your lovely review! We are delighted to hear your new keyboard arrived quickly and that you are so pleased with it. We hope it brings you many years of enjoyment, and thank you for choosing Bonners Music.
Brilliant customer service
Efficient, friendly and helpful service, cannot be faulted. An item in the package I wanted was showing out of stock, but Tom went above and beyond to juggle shipments and arranged delivery of all items within just a few days, brilliant! I'm also really pleased with the piano itself, which is exactly as I'd hoped, great sound and quality.
March 26, 2026
Unprompted review
Reply from Bonners Music
Thank you for your fantastic review, Lorraine!
We are so pleased to hear that Tom was able to arrange everything for you despite the stock delay. It is wonderful to know you are delighted with your new piano and that it has lived up to your expectations. We really appreciate your kind words and hope you enjoy your new instrument for many years to come.
Best wishes,
Emma
Good Purchase
Found a piano for my 8 year old Granddaughter and bought it at Bonners. Friendly, efficient staff and it was in stock. Very pleased with the purchase and so is my Granddaughter - she said it was very fancy. LOL!
May 16, 2026
Unprompted review
Reply from Bonners Music
Thank you for your lovely review! We are so pleased that we could help you find the right piano for your granddaughter. Her description of it as "very fancy" certainly made us smile! We hope it inspires many years of enjoyment and music-making.
All the best,
Emma
A good range of instruments and helpful…
A good range of instruments and helpful staff make Bonner's a great place to shop for guitars
June 6, 2026
Unprompted review
Reply from Bonners Music
Thank you for your kind review! We are delighted to hear you enjoyed browsing our range of guitars and found the team friendly and helpful. We really appreciate your recommendation and hope to welcome you back to Bonners again soon.
Best wishes,
Emma
Dealt with a chap named Dave French who…
Dealt with a chap named Dave French who from the initial telephone enquiry made me feel very welcome, I drove from Ashford that day and received excellent treatment and service I would definitely recommend Dave to any of my friends
June 29, 2026
Unprompted review
Reply from Bonners Music
Thank you for your kind review! We are delighted to hear that Dave made you feel so welcome from your very first enquiry and that your trip from Ashford was worthwhile. We will be sure to pass your comments on to him. Thank you for your recommendation, and we hope to see you again in the future.
Great overall first experience
Fantastic guitar and service provided by Bonners. Dan Piper was a pleasure to deal, very responsive to all my queries before the purchase. He was also very accommodating with having the new guitar delivered down to the Milton Keynes branch, saving me a long trip.
Will definitely keep Bonners in mind if i need anything instrument related.
I would highly recommend these guys, great service and product, delivered in quick time
May 8, 2026
Unprompted review
Reply from Bonners Music
Dear Sandip,
Thank you for taking the time to leave us such a great review. I'll be sure to pass your kind comments on to Dan.
I'm so pleased we could get your Gibson to our Milton Keynes store for you, and we hope you enjoy playing it for many years to come. Thanks again for your recommendation!
Kind regards,
Jackie
Bonners Music
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