Bon Voyage Parking Reviews 

34
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We changed cars shortly after making the original booking. I notified BonVoyage and the change was noted immediately and confirmed. Our journey back from South Africa was delayed by 24 hrs. All it... See more

Rated 5 out of 5 stars

When searching for parking, I read some horror stories from other people's experiences so I was dubious. I confirmed my booking after paying to ensure all was as expected. On the day of drop off Bon V... See more

Rated 3 out of 5 stars

Dropped off perfectly with no problems. Tried to call on arrival, a few minutes late. but straight to answerphone and when I did get through they had left the airport, however they were back within... See more

Rated 5 out of 5 stars

They were on time at the drop-off place very polite and the directions to find the pickup point were very clear. I have previously used another company and they were significantly better. I need to ch... See more

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(34)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

1.This was the cheapest Meet and Greet when I booked.
2. I was delighted I could add a valet service while away at v reasonable cost.
3. Customer service was outstanding. The airline cancelled our flights: I expected to lose my money or struggle to get it returned. On a Sunday morning the phone answered after just two rings. A lovely man immediately offered a full refund: “these things happen”, he said. He took my name and flight date and promised to find my booking and arrange it the moment the office was open. He was as good as his word.
I was delighted by this experience. I’ll use Bon Voyage in future even if it isn’t the cheapest next time because this was so impressive. Thankyou!

September 7, 2021
Unprompted review
Rated 1 out of 5 stars

The worse experience I ever had

The worse experience I ever had , please do not use this company , I went on holiday, I paid for the service! my car was collected from Heathrow airport, driver checked my car before I left , my car was in an excellent condition, on my return my car had a massive scratch around the tyre and it was really dirty, when the driver returned my car he just wanted to walk away, he even denied being the driver who initially collected my car, I put a complaint with the “manager” it was just a waste of time , company didn’t take any responsibility for the damage , so if you love your car, avoid using this company !!

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great company and will use again

Great company and will use again. We were severely delayed getting to the airport but Bon Voyage were really accommodating and patient. Excellent communication for drop off and pick up. Highly recommended.

January 3, 2020
Unprompted review
Rated 5 out of 5 stars

A Great Experience..Thankyou!! Will definately use you again!

Excellent service!!....clear instructions on how to get there..Greeted by a friendly guy who helped us..gave him the key and off we went for 2 weeks!! Just got off the plane and Bon Voyage were on the phone giving us directions to collect our car..collected our cases then followed instructions and was met by the same friendly, polite, helpful guy..who was at the meeting place with our car..we took our keys and off home we went! Would definitely use Bon Voyage again as they proved to be helpful, friendly and most important they were punctual..and the price was unbelievable..£64 for 2 weeks, through Living Social voucher..Thankkyou Bon Voyage!!

January 8, 2015
Unprompted review
Rated 5 out of 5 stars

Seamless service

I was so impressed by the service offered by this company. I am a frequent traveller and often use this type of parking service. I have never experienced such superb service from any other company. I received a courtesy call the night before travel and again the following morning to confirm. I was early which was not a problem. Staff were professional, courteous and very helpful. Will definitely re book in the future.

January 7, 2015
Unprompted review
Rated 3 out of 5 stars

OK, not as smooth as expected

Dropped off perfectly with no problems.
Tried to call on arrival, a few minutes late. but straight to answerphone and when I did get through they had left the airport, however they were back within 10 minutes and met in departures rather than arrivals as expected.

January 6, 2015
Unprompted review
Rated 5 out of 5 stars

Cruise

Timely arrival for departure and waiting for us on return. Could not have been better served.

December 31, 2014
Unprompted review
Rated 5 out of 5 stars

Easy, friendly, flexible and great price

The booking process was smooth and I received a confirmation call on the day. Drop-off and pick-up at Heathrow T4 was easy and quick. They were flexible when our return flight was delayed by a day.
I will definitely use them again and happily recommend them. Great service overall!

December 31, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very pleased with the whole experience, efficient, friendly, punctual and good value, will certainly be using again for our next trip from Heathrow

December 30, 2014
Unprompted review
Rated 5 out of 5 stars

Faultless service

Booked via a groupon voucher. Rang when I thought I was 30 mins from Heathrow as per their request but arrived in 15 mins. The driver turned up two mins later. Very helpful and polite. Upon return they rang while I was at the luggage carousel and by the time we got to the car park the car and driver were there. Helped load the luggage then paid the car park fee. Most helpful and efficient company. Can't recommend enough.

December 29, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look