boohoo Reviews 207,532

Dresses don't cover bum so are like tops. Returns are absolutely horrendous! If you order 8 items in 1 order, you do 8 separate returns. Some of them are to the same supplier, but still separate QR codes, some require you to email the supplier to get the returns label (I haven't had an email back yet). I would have never ordered from here, if I knew it was this complicated . I've got in such a middle with returns. Also watch out for being charged automatically £10 extra for next day delivery and £4.99 for 'worry free returns'! An extra £15 for something not needed and automatically applied and can't be canceled.

I returned 2 dresses. It clearly showed on my account that the 2 dresses were returned but I only got refunded for 1 dress. Impossible to get in contact with them. I emailed the customer support but have still to get a reply

Not what it used to be! Avoid! Customer service is appalling - they have done away with humans and replaced them with an AI text service that only gets a real human involved if it deems it necessary, which then takes basically a full working day to get a response from, where the person will send a totally unhelpful message and then sign off leaving you to text the robot again and go through the entire situation with it all over again. I returned a skirt as it was bad quality, then got refunded for a totally different item on my order which was of less value. Now I am just fully not getting any response from texting them. I am getting no where in trying to get my money back and unfortunately opted for credit instead of a refund. Avoid the headache and shop elsewhere!!

Absolutely shocking company!
Sent wrong item, received 2 items of same, still on day 6 off poor communication speaking to a robot and still not resolved!

Avoid!!!!

Customer service is almost impossible to deal with. I received a faulty item and followed all the procedures they ask to do and was issued a gift card, despite the website saying you cannot receive one for faulty goods. When I contacted the AI I was told this should be reversed when the return was processed but get back into contact if it was not. To my surprise it wasn’t and now 3 days later I’m still trying to get a human to send more than one message without sending me back to the beginning.

Boohoo is a fraud company, I ordered dresses last night and after payment, I didn’t get a confirmation of or receipt, no order history on my account and I have tried to contact BOOHOO, but there is no customer service just AI that doesn’t work and I am now out of pocket for my hard earned money and making a mistake of using BOOHOO AND being robbed by this company. I have contacted the authorities and have now started a campaign to inform the public not to use this fraudulent company.

Ordered two full co-ord outfits from Boohoo and only half of the items arrived. Extremely disappointing service.

What made the situation even worse was trying to contact customer service. The website mainly pushes customers toward Apple/iPhone messaging services or Facebook support, neither of which I use or have access to. I also attempted to contact them through Instagram and received no response.

It’s incredibly frustrating that a major company can make customer support so inaccessible while also failing to properly resolve order issues. Customers should not have to chase multiple platforms just to report incomplete orders.

Very poor experience overall and not acceptable.

Had a question about returns & Kai really helped me! Thanks

Terrible customer service as per. Emailed regarding a transaction for delivery insurance which I got charged £15 for as they select automatically at checkout to get people, to which I only noticed after (it wasn't even on my confirmation email) and they don't allow you to cancel your order even seconds after. I had 3 generic responses from CS as expected, to which I then requested either goodwill or complaints email/T&C's, to which I am now being ignored. They haven't resolved a complaint, attempted to or even replied at this point as they think ignoring is easier. Haven't bought off them in years and now I remember why. No wonder the company is going under

Placed an order tonight for some clothes. Chose to pay by Apple Pay an amount of £24. Once the payment went through it charged me an extra £9.99 for premier delivery. I don’t chose this and when I tried to get a refund they said it’s non refundable. Be aware if you’re paying by Apple Pay as the amount it shows is not what you end up paying.

Never buy anything from this scum company. They won't accept me returning a shorts with all labels on it because I open the package. I have never heard a more ridiculous excuse. Totally scum never again

I placed an order and paid for Next Day Delivery the order did not arrive next day or the day after that. I selected Next Day delivery because I needed the items, this seemed to pass by the Boohoo customer service team and the best they could do was tell me to wait a full 48 hours and update me on the tracking which I could look at myself on the Evri app. When it became apparent that the order was not going to arrive in time for what it was ordered for I asked Boohoo to get the courier to return to sender and to start the refund process, they were unable to do this and I now have the added inconvenience of having to return the items when Evri can be bothered to deliver them. Needless to say this has put me off ordering from Boohoo again which is a shame because I do like the clothes but ordering online is supposed to be convenient and this experience has been far from that. Whilst I appreciate this is an Evri issue Boohoo customer services seemed powerless to do anything help which is a poor show from them. I would have gladly paid more if meant getting my order on time. Maybe it’s time to drop Evri Boohoo.

They automatically charge £10 for some non-refundable ‘cover’, you have to untick at the bottom which a lot of people miss. They then refuse to acknowledge how sneaky this is and just keep saying it’s non-refundable. I’d like my stolen £10 back

Great customer service today from Finn

Kai, answered my question perfectly.
However, I am not happy with the delivery service as I paid £6.99 for premium next day delivery and I will not be receiving this next day

Very disappointing experience with BoohooMAN. On May 5, I paid €173 through their app using iDEAL, but the order never went through while the money was still deducted from my account.

Since May 7, I have been contacting customer service and sent multiple screenshots of the payment and previous conversations as proof. Despite this, I keep receiving the same questions and no real solution. They continue asking for an order number even though there is no order number because the order failed.

I have never experienced such poor customer service before. No clear communication, no proper investigation, and still no refund or solution after all this time. Extremely frustrating and disappointing.

Absolute joke of an excuse for "customer service". The incorrect item was sent and after much back and forth and automated replies I have to wait up to 15 days for a resolution. Buyer beware. Never again.

If there was a opportunity to give one star I would. This has got to be the worst online experience and customer services I have encountered. My item was delivered elsewhere- reported it to BOOHOO & provided evidence that l didn't recieve it they were due to give me a refund but within 24 hours of confirmation of the declaration they said they wouldn't give me a refund as I had already received the item. Pictures provided of my door and the one from Evri wasn't the same, wasn't even at home at the time but yet still the picture from Evri who's just as bad showed a man taking the parcel. Good job PayPal step in. I will never order from BOOHOO again - un emphatic, cold and uncaring customer services who deliberately delays responses to customers.

Complicated returns service. Same order, 3 different returns methods - post office/Evri/Inpost. Resulting in me erroneously returning a package via Inpost not Evri. BooHoo unable to find parcel despite tracking number given & after many, many, many contacts with customer services they have reluctantly decided to refund me.