Booking this trip to Jordan was easy and without any problems, despite having to change the dates. Luay is a pleasure to deal with, and Peter quickly reacted to the changes, providing the confirmation... See more
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Review summary
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I am so happy that I stumbled upon Bookmundi! Their customer service is exceptional and easy to book. Peter helped me through my booking process name change and answered all the questions that I had... See more
I want to report our positive experience with the booking process and Bookmundi. It was so easy and straightforward booking our trip to Italy and Maria made it smooth sailing. She answered all our q... See more
Overall, the booking process was very easy to follow, and the variety of offering schedules and availabilities fit our travel plan which had to be tied to our Vikings ocean cruise. One day adjustment... See more
Company details
Information provided by various external sources
Bookmundi is a Denmark based, but global travel booking portal where you effortlessly can book day tours, fixed group departures, holidays and vacation packages in +120 countries around the world. All tours and holiday packages are covered by a Best Price Guarantee, ensuring that as a customer, you always get the best price! Going on a vacation soon? Check out Bookmundi and simply let us know the destination or country your travelling to, after which Bookmundi will show you the top tours and trips in that particular destination or country. Need a customised travel itinerary? You can easily contact all travel companies that we work with via a real-time chat and also get a customised trip offer suiting exactly your travel needs. We look very much forward to serve you.
Contact info
Elmegade 22, 7700, Thisted, Denmark
- +4589871798
- customerservice@bookmundi.com
- www.bookmundi.com
4.7
Excellent
148 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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BOOKMUNDI MAKES GREAT AND PROFESSIONAL…
BOOKMUNDI MAKES GREAT AND PROFESSIONAL JOB. I HAVE USED IT ALREADY TWICE AND I USE IT AGAIN. THANKS
May 1, 2024
Unprompted review
Easy enough for a 73 year old
Once I made the decision to go, the rest was easy. You will be asked your passport information, so be sure you have it handy. Just follow it along. If a 73 year old can do it, so can you!
April 18, 2025
Unprompted review
Looking forward to my tour of Morocco
Looking forward to my tour of Morocco! The level of customer service in setting up this trip has been amazing! I had a few unique concerns and each one was handled completely and swiftly! Job well done!
April 1, 2025
Unprompted review
Amazing assistance
I originally booked a tour in Portugal ( I live in Australia) with Bookmundi two years ago. My husband became seriously ill and I had to cancel my tour. Kindly Bookmundi allowed me to keep the deposit. I was able to rebook with them for the same tour and I now depart at the end on April 2025. Peter ( in particular) and his staff have been wonderful in sorting out some issues with the tour company providing the tour. This related to with mix ups with international administration sites across the globe. Peter from Bookmundi office in Denmark answered my emails promptly and sorted all the issues. He provided reassurance and confirmation to relieve my concerns promptly especially when in Australia, I felt a long way for Portugal and Denmark. I am very pleased and grateful of their assistance and waiting eagerly to embark on my tour soon.
March 28, 2025
Unprompted review
Don´t believe anything they say!!!!!!
The info on the tours they provide is not accurate at all. Before buying the tour, I wrote to them asking about the hotels once I am very allergic. The info they gave me proved to be wrong immediately after I paid and they sent me the instructions. The first hotel was totally different from the one they informed me about, a much, much inferior one naturally. When I noticed the info they sent me was totally misleading, I immediately asked to be reimbursed and they denied.
They have ZERO control on the information they provide, the person answering the emails asked me how I knew the hotel would be different from the one they informed me and I knew based on the information they sent me as soon as I paid. The tour operator proved to me they had the bad hotel planned from the beginning, so the misinformation didn't come from their side, but from Bookmundi.
Worse, the itinerary was wrong as well, the operator changed the itinerary for 2025, but the tours departing in 2024 continued to follow the 2024 itinerary. Nevertheless, Bookmundi publicized and informed me only about the new one, meaning the one not related with the tour I was taking. This trip started on December 28th and I had a New Year's Eve Gala fully prepaid on the city Bookmundi informed me we would be staying. Wrong city. I ended up sleeping during New Years´Eve because it was impossible to find a spot available anywhere in this uninformed city for the celebrations at the last moment. Money lost and a sad welcoming of the New Year.
Bookmundi didn´t answer any of my complaints in a reasonable way. It seems they pretend there is a person answering you by mail but it most probably is a robot instead. They take ZERO responsibility for any information they provide. A nightmare. Better to avoid.
PS - Almost nothing on the bellow explanation from the company is true and I have many, many emails to prove it. Including messages from the tour operator proving them wrong, saying they kept the hotels and the itinerary, that nothing was changed due to availability after the info Bookmundi sent me, so Bookmundi information was wrong from the beginning. I also have a print screen showing they included the word “luxury” on the tour description, word removed soon after I pointed it out.
December 27, 2024
Unprompted review
Reply from Bookmundi
Dear Leila,
Thank you for sharing your experience with us. We appreciate your feedback and understand that there were discrepancies between your expectations and the actual accommodations and itinerary details.
Firstly, we want to clarify that the hotel list provided prior to placing a booking was a projected list, as clearly mentioned in our email sent to you. This means that while the operations team strives to use these hotels whenever possible, actual assignments can vary based on availability at the time of booking, especially on occasions like New Year. We regret if this wasn't clear or if it led to misunderstandings about your accommodations.
Additionally, we would like to remind you that this tour is not categorized as a premium tour on our product page. As such, it focuses on providing comfortable and suitable lodging within its budget constraints rather than including 3-4 star accommodations typically found in premium tours.
Regarding the itinerary discrepancies and New Year's Eve celebrations, kindly be advised that there were no changes in the itinerary. The information provided on the Essential Trip note was the same as promised on the itinerary and was confirmed by our operations team.
We value your feedback greatly and are committed to enhancing our communication processes so that similar situations can be avoided in the future. To further mitigate such issues, we recommend thoroughly reviewing all details related to the tour on our product page or making an inquiry with our representatives.
We also want to assure you that all interactions with us are handled personally by real humans who are dedicated to addressing customer concerns directly. In fact one of them also called you over the phone to understand your concerns in detail. Contrary to your perception otherwise, one of our service representatives has also reached out to you over email to address your grievances. Please feel free to discuss this with them.
If there's anything else we can assist with or if you have further concerns, please don't hesitate to reach out to us. Thank you once again for your feedback.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Fast, accurate response with trip planning made easy
Even though we have not left for our trip yet, I can tell the quick response to questions, great price, and ideal itinerary has made Bookmundi my new "go to" travel planner. I like their ability to give me freedom to select my local tour choices while securing dependable transportation and lodging. Highly regard their professionalism.
February 4, 2025
Unprompted review
Reply from Bookmundi
Hi Diane,
Thank you for your thoughtful review! We're thrilled to hear that you found our service responsive and professional.
At Bookmundi, we strive to provide flexibility in selecting local tours while ensuring reliable transportation and accommodations. Your satisfaction is our priority, and we’re glad our pricing and itinerary options have made us your preferred travel planner.
We look forward to assisting you with your upcoming trip to Central Europe and ensuring it is a memorable experience!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Trip to Sri Lanka
I had never heard of Bookmundi when I stumbled across it whilst trying to plan a family holiday to Sri Lanka. I’ll be honest, I was pretty sceptical about the whole thing. However, I was soon being given lots of itinerary quotes and getting exceptionally timely responses to all my queries. I went back and forth more than a few times to get the perfect holiday that met the needs of my family but we got there in the end. There was a slight issue when it came to paying our deposit - for some inexplicable reason the website would not accept any of our credit cards. But we eventually got it sorted!
I realised literally a day before we flew out that I had given the incorrect flight details for one of my relatives. I wrote to the agent on the Bookmundi platform and within an hour she had confirmed the tour guide was aware and would make another trip to the airport to collect my sister. It was impeccable service.
January 1, 2025
Unprompted review
Reply from Bookmundi
Hi Claire,
Thank you for sharing your experience with Bookmundi!
We're delighted to hear that you found our service responsive and helpful in planning your family holiday to Sri Lanka. It's great that we could assist you in refining your itinerary to meet your family's needs, and we appreciate your patience during the deposit process.
We pride ourselves on providing impeccable service, especially in urgent situations like updating flight details. Your feedback reinforces our commitment to ensuring a seamless travel experience for our customers. We hope you have a fantastic trip, and we look forward to serving you again in the future!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
I have used Bookmundi many times in the…
I have used Bookmundi many times in the past and had a great experience every time. I get a quick and timely response for all my queries. I also like the vast range of itinerary choices they offer. Maria Hall has been especially helpful with my latest trip and visa related documentation.
February 22, 2024
Unprompted review
Reply from Bookmundi
Hi Yamini,
Thank you for your wonderful feedback!
We’re thrilled to hear that you’ve had great experiences with Bookmundi in the past and that our timely responses and extensive itinerary options have met your expectations.
It's fantastic to know that Maria Hall was particularly helpful with your recent trip and visa documentation.We appreciate your loyalty and look forward to assisting you with many more memorable trips in the future!
We wish you a memorable trip to Egypt.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Very good first booking experience with Maria
This is our first time using Bookmundi and so far we are very happy with the quick responses and courteous service. Maria has been a pleasure to work with and she answers all our many questions quickly and patiently. Thank you Maria!
September 29, 2024
Unprompted review
Reply from Bookmundi
Hi Laura,
Thank you for sharing your positive experience with Bookmundi! We are delighted to hear that Maria has provided you with prompt responses and courteous service. Your appreciation of her patience and helpfulness truly reflects the high standards of customer service we aim to uphold.
We look forward to assisting you further as you finalize your travel plans. Thank you for choosing Bookmundi!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
This is the first time I have used…
This is the first time I have used Bookmundi, and so far I am very, very satisfied with the company. Maria has been on my case, and keept me informed and answered my questions. I searched for a long time for a place to find all the good tours, and am very happy I found Bookmundi. And so many trips and operators to choose from - I will for sure use them for my future travels!
September 25, 2024
Unprompted review
Reply from Bookmundi
Hi Margaret,
Thank you for sharing your experience with Bookmundi! We’re delighted to hear that you are very satisfied with our services and that Maria has been attentive to your needs. Our team is dedicated to providing excellent customer support, and it’s wonderful to know that we could assist you in finding the perfect tours.
Your enthusiasm for booking with us again is greatly appreciated, and we look forward to helping you create unforgettable travel memories.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Maria was very helpful
Maria was very helpful. Quick to answer giving good advice . I cannot wait to book my next trip with Bookmundi. Great customer service ! Thank you
August 15, 2024
Unprompted review
Reply from Bookmundi
Hi Ursula,
Thank you so much for your wonderful review. We are thrilled to hear that Maria provided you with such helpful and prompt service. At Bookmundi, we strive to ensure our customers have a seamless experience when planning their travels, and its fantastic to know that you felt supported throughout the process.
If you have any questions or need further assistance, please don't hesitate to reach out. Safe Travels!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
James has been assisting me with my…
James has been assisting me with my travel plans to Puglia. He is excellent. His quick responses, along with his attention to details, and patience with all my questions, has really helped put my tour together. I look forward to working with him again in the future.
July 4, 2024
Unprompted review
Reply from Bookmundi
Hi Ann,
Thank you so much for your wonderful feedback! We’re delighted to hear that James has provided you with excellent service in planning your trip to Puglia. His quick responses, attention to detail, and patience are qualities we highly value, and it’s great to know they have positively impacted your experience.
We look forward to assisting you with your future travel plans.
Best regards,
Eve Smith
Customer Service Manager
Bookmundi
Peter the Awesome
Thank you so much, Peter! I can be anxious when there are too many unknowns, but this representative of Intrepid Travel promptly answered every question, replied to every e-mail, looked into every query, and waved his magic wand to grant my every request -- even with our time difference! In a world where thoughtful service is a dying art, Peter stands out as the old-fashioned believer in there being no substitute for considerate service.
June 5, 2024
Unprompted review
Reply from Bookmundi
Hi There,
Thank you for your excellent feedback! We are delighted to hear that Peter from our customer service team was able to provide such exceptional service. Thoughtful and considerate service is valuable, and we are proud to have Peter as a part of Bookmuni's customer service team. Safe travels, and enjoy your adventure!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Anna Was Amazing
Anna was with me from day one and I love that about Bookmundi. Unlike other agents it was nice to have one person to communicate with throughout the booking. Anna always responded in a timely manner which was also appreciated. So, when I get back from my Highlights of Uzbekistan tour, I will let you all know how it went. Thanks Anna :)
June 5, 2024
Unprompted review
Reply from Bookmundi
Hi Cindy,
Thank you for sharing your experience! It's fantastic to hear that Anna was able to assist you from the beginning and provided consistent communication throughout your booking process with Bookmundi. Have an amazing trip to Uzbekistan, and thanks again for your kind words; Anna will surely appreciate them! 😊
Best Regards,
Eve Smith
Customer Service
Bookmundi
James was Great!
James was great to work with. He responded to our emails in a timely manner and always provided us with the information we needed and answered all our questions.
May 22, 2024
Unprompted review
Reply from Bookmundi
Hi Sean,
We're glad to hear about your positive experience with James!
At Bookmundi, we are committed to providing timely responses and comprehensive information. We appreciate your choice to travel with us and are always here to assist you with any further inquiries or travel plans.
We wish you a memorable trip to Spain!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
James has been so helpful and attentive…
James has been so helpful and attentive to our questions! Highly recommend him!
May 22, 2024
Unprompted review
Reply from Bookmundi
Hi Lisette,
We're delighted to hear about your positive experience with Bookmundi, particularly James from customer service.
Providing excellent service is our top priority, and we are thrilled to hear that we were so helpful and attentive to your queries. Please get in touch with us anytime if you have any further questions or need assistance.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Intrepid tour of Turkey
I booked a 15 day intrepid tour of Turkey through Bookmundi. Bookmundi provided a friendly and professional service. Maria was very responsive and supportive when things went wrong. Would be happy to recommend and make use of Travelmundi in future.
May 2, 2024
Unprompted review
Reply from Bookmundi
Hi Isabella,
Thank you for your review.
That sounds like a fantastic experience! It's great to hear that Bookmundi provided such excellent service, especially with Maria's responsiveness and support.
Thanks again for sharing your positive experience, and it's wonderful that you'd consider using Bookmundi again in the future.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
plain sailing
the booking has been plain sailing so far. Peter has been very good communicating, I am now very much looking forward to
Madagascar
April 18, 2024
Unprompted review
Reply from Bookmundi
Hi Sara,
Its great to hear that your booking experience has been smooth sailing. Peter has surely played a significant role in making the booking process seamless for you.
If you need any further help, please do not hesitate to reach out.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
I just booked my trip on the Okavango…
I just booked my trip on the Okavango Experience through Bookmundi, and so far the communication has been great. Booking was easy and Maria has been great and helpful to work with.
May 6, 2024
Unprompted review
Reply from Bookmundi
Hi Heide,
It's lovely to hear about your positive experience booking the Okavango Experience through Bookmundi.
We're delighted that Maria has been so helpful throughout the process. With such a smooth booking experience, you're off to a great start for your upcoming adventure.
Safe travels ahead!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
Anna is amazing, 5*
Anna has been so helpful, detailed and patient with my multitude of questions ranging from voucher check with tour companies, extra nights, upgrades, which tour to choose... Honestly, she has made is so easy for me and I felt like she was my personal travel advisor from the level of service she gave.
April 26, 2024
Unprompted review
Reply from Bookmundi
Hi Umma,
Thank you for sharing your positive feedback with us. Planning a trip can be overwhelming, and we're delighted to hear that Anna provided you with personalized and detailed assistance, from voucher checks to tour selection and beyond.
We'll pass along your kind words to her. Should you require further assistance, please don't hesitate to reach out. Happy travels!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
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