Books-A-Million Reviews 

This website is absolute garbage. There isn't an in-person store near me so I can't speak for that, but I would NOT order from their website. It has been a couple weeks and my order is still "pending" when it's really in backorder. They won't let you cancel the order when it's "pending" of course. I've contacted them through phone, text, email, AND a support request and have yet to hear back from any of these in over a week. Their customer service is terrible, I haven't even been able to reach them. They won't let me cancel my order even though it's not "ready to ship" as their website clearly stated. My mother had tried ordering me manga off of this website for my birthday as well. This was THREE months ago and it still says "pending" and their customer support isn't helping us understand this at all.

Overall, no, I would not recommend this website to anybody who wants a quick and stress-free online shopping experience.

WORST experience, I ordered a series from them and they said it would ship out in 2 weeks back in MAY it’s now July with a status update I tried canceling the order before and it wouldn’t allow me because it was “pending” I’m glad it was cancelled but I had ZERO updates on why my order wasn’t available, how it became pending like I was going to get my order then boom cancelled. I will never use this sorry company ever again! What a waste of time. DO NOT PURCHASE FROM THEM ONLINE EVER!!

"Thank you for shopping at Booksamillion [Website], [Redacted] We have an update for you on your order # [Redacted]
Qty
Item #
Description
1
[Redacted]
Platinum End, Vol. 1

Status: This item is no longer available and has been cancelled
We will fulfill your order as quickly as possible!

Updates to your order status are available by logging into Your Account: [Redacted]

If you have more questions, we are here to help! Our self service Help Desk is online at [Redacted]. You can also send an email to [Redacted] or call [Redacted]. Don't forget to reference your order number when you contact us: Order # [Redacted]

Thank you for choosing Books-A-Million!

Best regards,

Booksamillion [Website] Customer Service
[Redacted]
[Redacted]"

(I had ordered the whole manga series, 12 books, have been waiting for Volume 1 since The end of May. It is July 12th today and I get this email, and I respond)

What? You mean I could have purchased this on Amazon when it was available back in May/June instead of waiting until July 12th and it is no longer available on Amazon???

How come it is still available for order on your website? What does "on order" mean when I observe the item, after I place it in my cart, as there are no indications of backordered or restocking at a certain date on the item's page now. Months ago I saw the dates on the item's ordering page about the restock, which would have been in June, so I waited. Then another restock change. So I waited. Now there is nothing indicating that it needs to be restocked on the item's page, which were previous indications to me that it would be showing up to your online store at a specific set later time. It looks available now. [Link to the Platinum End Volume 1 Manga]

How do I get an alert indicating when this item is restocked? I have removed my credit card from your website. I was considering a membership if this order worked out. This has been too frustrating of an experience. I experienced a very long wait with the 3rd book in this series as well. I have spent a lot of time and money in one of your Brick and Mortar stores as well which left me considering a membership. This was my first time ordering books online with your store. I am hesitant to do so again. When I contacted you in the past, two times for book 1 (Also a 3rd time for book 3), I was assured that it would take 2-4 weeks. It was a lot longer than that with nothing in the end. And now I can't even buy it on Amazon. Barnes and Nobel says it will be in stock July 19th, but they have been doing the same error you guys did as the item never shows up in stock and the date is pushed back. I just wish you would have told me back at the end of May that this item is out of print and no longer available at your warehouses back then. I can't find anything online that indicates this book is out of print.

I have learned to never order a book, or start a series that has any books in it that indicates that it "will be in stock" on a set later date.

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FIRST IN STORE EXPERIENCE: I was scammed into a magazine subscription where they took my credit card information, without my permission or knowledge, and submitted it to a magazine company. The cashier's question at checkout was, "Would you like two free magazines?" I said, "Yes." I only swiped my card for my order of a few manga books and there was no extra information given to me about these "Free Magazines". Later I would be billed by an estranged magazine company and have to dispute it with my credit card and the store manager. The Store manager was kind and cooperative.

A SEPERATE IN STORE EXPERIENCE; I have only been there about 4 or 5 times starting spring of 2021. I am looking at the huge wall of manga books. I have sensory processing issues, so it takes me a while to process my environment. It takes me a while to go through the whole wall. And this employee keeps standing behind me and next to me and watching me for the hour that I was there. My room mate was watching her do this as well. It was creepy and degrading. It made it hard to concentrate on finding the new manga I wanted to start reading

I can't deal with this stress. Got scammed, got creeped out, and was lied to.

I order a manga box set and I’ve been waiting over 5 weeks for it to arrive it still has not came, even though it said on the website it would arrive in 2-3 weeks. I just want my books

Ordered a book on their web site and said was in stock. 2 weeks later it still says pending. I just want to cancel the order and it will not let me. This palce is terrible. Never buy from them again.

If you're considering buying from BooksAMillion because the item you want is out of stock elsewhere, DON'T BUY HERE! Books-A-Million does not list their items as out of stock, even if they don't have any. Even after seeing reviews like this, I stupidly ordered a book from BAM, since it was out of stock everywhere else and I really wanted it. I ordered the book about three months ago - it has been "processing" all that time, and just now I got an email saying my order was cancelled. I emailed them about two weeks in, and never received a response. While I'm glad they didn't bill me yet, this entire pointless ordeal wasted three months, where so could have just ordered the book on ebay or somewhere else. IN SUMMARY: BAM doesn't list whether their books are out of stock or not, which tricks you into buying from them. Their customer service is horrendous and I didn't get a response after three months, and then they cancelled my order out of the blue after three months of "processing." I don't know about their service with books that are actually in stock everywhere, but since their customer service is the worst I've ever seen, I recommend against wasting your time and money shopping here online.

They will list as 'in-stock' online and then once your order is confirmed, you'll get an email that the item is either out of stock suddenly or 'backordered'. I've lost track of how long I've been waiting. Also sent me 2 copies of the same book and and a copy of a book I never ordered BUT they had put a sticker that had the SKU of another book attached. Made the mistake of contacting customer support and they literally said that my order was 'a mess' and they 'don't know what the warehouse was trying to send'. Said they'd figure it out and get back to me. Took them about 3 weeks to get back to me and ask what I had already gone over with them again. I'll never buy from them again. This is exhausting.

I was getting super worried I was being scammed with all the reviews, but that was not the case. I preordered something and so of course it was taking a really long time to get shipped out. When I started getting worried was when I got an email asking how I liked my purchased product when... I hadn't received it yet. That's when I started researching and found that so many have been scammed. I wrote it off as a loss, however, I ended up getting notified of its shipment and then it cane to my house the other day. It was in very good shape.

4 stars for the bad communications set up but other than that, it worked out nicely for me.

Ordered 5 manga books and 2 were damaged. One was bent really bad and would not lay flat and the other had about 8 pages that were folded in on the bottom corner.

All packages destroyed and had a huge 200 dollar order. Place is garbage and will never order again. Takes forever to ship also.

i ordered three books about a month and i half ago and paid for express shippingfor 2-3 days after a couple weeks i have heard nothing from them so i yried to cancle so i could just order on amazon but it wouldnt let me and everytime i try to contact them i get no response. still havnt gotten my books

I pre-ordered quite a few funkos w this company. After 3 months they cancelled all my pre-orders and emailed me letting me know. Then sent the other 3 funkos they didn't cancel. They literally shoved all 3 funkos in a box not sized for them. I measured the boxes and then the actual size of the box used, the metrics didn't even work. Needless to say it looked like someone used it for a Slam Ball by time arrived. THEN they let me know they were sold out of those pops they damaged so I can't get those either. I mean. I work with collectibles for a living. This was such an unprofessional awful buying experience and waste of my personal time and effort. My business has severed ties with this company moving forward.

0 stars. Ordered a popular book and when my package finally arrived IT WAS JUST AN EMPTY BOX. I wish I had looked up reviews before trying it out. Don’t take the chance that your order will be different. Just order from Barnes and Noble. At least they would tell you they don’t have it in stock instead of taking your money and sending you nothing. I can’t believe this actually happened

My Stepson bought something for his little sister, to get a discount had to sign up for Magazine subscriptions, they will not help to cancel!!!! what a FFFFFF NNNNN Joke

I purchased my books only for them to tell me they were out of stock when they clearly weren't when I initially bought them. It has been a month and I still haven't heard from them. That's $40 down the drain and I'm never coming back. DO NOT BUY HERE!!

First my item, ordered March of 2021, showed as shipped but it never arrived. Upon contacting the company, they claimed to have sent a replacement, which also then never arrived despite showing as shipped. Upon contacting again, I was told they had none to send and refunded my money. This whole process took 2 months. I double checked that my shipping address was correct, in case that was the issue. Everything on my end was accurate, so the issue was definitely on their end.

First and last time I’ll order from here. I wish I would’ve read the reviews prior to ordering. I purchased a book from here and it arrived severely damaged, it looked as if they threw it in muddy water and packaged it. I requested for a refund and sent proof of the damage and never heard a word back from them. They kept my money & left me with a damaged book. Lesson learned, I’ll stick to buying books from Amazon & Barnes and Noble.

If I could give 0 stars I would. Flat out stole my money. I ordered two books in February and still have yet to receive them. It’s May now. I checked my emails and it said to log in to view shipping details. My log in wouldn’t work. I reset my password FIVE TIMES still wouldn’t let me log in. Emailed support and got NOTHING BACK FROM THEM!! Do not let this place scam you like it has me!!!

Absolutely terrible customer service. Book wasn't listed as on backorder until after I had placed my order, waited two months, order was cancelled by their automated system. Called asking about it, got spoken to in a terribly condescending tone, and email communication was a single line email ignoring the majority of my ticket. Don't buy from here.

I've ordered from here twice and not a single problem has happened, at first i was hesitate seeing the reviews, but books a million shipped my orders earlier than expected and even in person the workers re very friendly