Books-A-Million Reviews 

I’d give it no stars if I could! Do NOT use this site. It is a scam. They take your money and don’t fulfill the order. They won’t let you cancel the order either. They leave it in pending. If you contact them, they do not respond. I’ve been trying to get ahold of them for 3 days and still no response! I would not recommend this site! It’s a scam, they are thieves 💯

I rarely write review,but was SO BAD that I could not imagine.
AVOID them like a PLAGUE!
Because of their IMPERTINENCE and IMPUDENCE.

I registered there,ordered something as well as their "Millionaire's Club" services,because they were pushing it really hard and also because I was getting free shipping with it.And after payment I got this email:
"Status: This item is no longer available and has been cancelled.Cancelled items are no longer available. Unfortunately these item(s) have been cancelled from your order in our system."

So,they are selling/offering something that they actually don't have,hm...I thought.
OK,so I went for refund ofcourse.And then...troubles start.

At first,they were just ignoring my emails.
I could not believe.

Then,after a while (I'm looking at the emails now,it's been 19 days! of them not responding),I wrote them "Do you want me to ask for my money back via Paypal or what?".

Only AFTER THAT (3 weeks later!) they refunded me for cancelled items,but they were OPENLY REFUSING to give me back for their "Millionaire club" service.I told them I wasn't being using it,nor I plan to use it,it's just something that I don't need.I was dealing with Jena Richardson from their support and she was showing no interest to assist me on that matter.

Then I requested refund via Payapal - they were just simply ignoring it!
I never met company like that before!

Finally,I had to open dispute on Paypal,to resolve all that.
It took me some while and some nerves,but finally Paypal sided with me and AGAINST THE B.A.M.'s WILL refunded me.

It was not about the money,but about their INSOLENCE!
If such big company can't afford themselves to refund normal user for 25 bucks (oh boy,what a big pile of money!) for service one just doesn't need - that is just showing how GREEDY they are!

Really,trash of all trashes!

Ordered and waited a few days. No shipment info received. Called to cancel the order and was told that it was pending so they couldn't.. Received a shipping notification that evening. Label created. That was the 30th. Says could take 72 hours for info to update. Info didn't update on the 31st so I had to wait over the weekend due to New Year's. On Monday, tracking only showed label created still. Called again and was told that since there wasn't any tracking info that they would issue a refund.....in 3 days. Then another 3-5 days to receive it. Because the label was created they couldn't cancel the order. They acted as if the package was lost, though after reading the reviews here I sincerely doubt it. It sure seems like they created a label after I asked for the order to be cancelled in order to prevent the order from being cancelled in the future. Coincidence probably....
And customer service is anything but. All they'll tell you is what they can't do to correct the situation. And they can't do anything at all.
I used to go into books a million all the time. After this experience I wouldn't touch them with a ten foot pole.
In the end I'm probably going to have to reverse the charge on my card to receive resolution to the problem.
Horrid company. I would avoid them if I were you.

Gotta love false details. They took my money right away and gave delivery dates then proceed to tell me it is backordered..... Never again.

Do yourself a HUGE favor & order from ANY other place. HORRIBLE HORRIBLE company to order from. I rarely leave reviews but this is just ridiculous. I ordered 3 books 2 weeks ago. 1 I noticed 2 days later (by looking at my order, NOT by getting an email from them) that 1 of the books (they sold me as in stock) is now "on order". I could have ordered all 3 from another place (& gotten free shipping). And would have all 3 a wk ago. I tried to find out if I'd get the 3rd book period, let alone in time for Christmas, to get pretyped basic responses. I emailed 2 more times trying to get an actual response to what I was asking in my emails. During this...my other 2 shipped 12 days ago & I STILL don't have them. I've now had to order the other 1 from another company paying 20% more PLUS another shipping cost bc I didn't order there during the sale, & now getting only 1 book also have to pay shipping (again). So that's all frustrating, but then I emailed their normal support email address to tell them to cancel my order as I've ordered elsewhere. Then explained why I was upset. And I get a very odd return email from" MAILER-DAEMON...." with letters & stuff that make no sense but at the top am told "Hi. This is the qmail-send program at mail.booksamillion.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.". So trying to cancel my order I am being delivered as spam...oh well too bad sorry it didn't work out, lol. Not ok! So I have to find a way to cancel this so I'm not charged in 4 weeks if they get the book. And may have to reorder the others as they should have been here 5 days ago.

HORRIBLE BUSINESS WITH NO CUSTOMER SERVICE! BEWARE!STAY AWAY! THEY WILL NEVER SHIP YOU ANYTHING AND THEY WILL NEVER LET YOU CONTACT THEM ABOUT ISSUES. I HAD TO CANCEL ORDERS THRU MY CREDIT CARD AFTER WAITING MONTHS WITH NO CUSTOMER SERVICE AT ALL. STAY AWAY! BUYER BEWARE! THIS BUSINESS IS TRASH!

Don’t ever buy from Books a Million. Not even in store or online. Online they never ship the books in time and it takes weeks. Or they downright are scummy and leave your order pending. In store they sign you up for magazine subscriptions that renew on their own. I can’t ever just buy a book without the extra garbage. Terrible company that should be avoided like the plague.

nice enough, howerver i ordered a book to be shipped to my brother and it never went out. sad too as they have good prices. i don't want to say anything except this.

383498Book ordered on 8/11, standard shipping 3-5 business days. On 8/12 I got a shipping notice and UPS tracking number. As of today, 8/24, the order status is still 'Just Shipped' and UPS does not have the tracking number in their system i contacted their customer service and they really help me their nu is on top

Nothing. Nothing was in the box. Oh, but it was wrapped and sealed nicely, and had all the promising aura of a newly packaged novel. Much to my heartbreak, Books-a-Million took my money and sent me boxed bemusement. Parceled pain. Distributed dissatisfaction. I’ve cancelled the rest of my order, but have zero faith that that effort will prove useful. I don’t expect a refund. I won’t shop here again and will advise even a complete stranger to steer clear of the empty Books-a-Million.

This was the worst online ordering experience I have EVER had. I never leave reviews but had to for this awful company. I ordered a book back in JANUARY!!! January 2021 and just got notified by my bank that they charged me for the book that I have waited 9 MONTHS for. To which I actually moved out of state so now I have absolutely no way of even getting said book I waited MONTHS for. To which they also never even sent me an email saying the book was shipped or my account was getting charged 9 months later.

When I contacted customer service of this, they refused to refund me or really do anything other than send a letter instructing the resident of the address I had the book shipped to to return the book and then I could get the refund. I don't even know who lives at that address.

I tried to cancel the order months ago but was unable to because when I looked up how to, their site says you can't cancel an order if it's "in processing" which my order was for at least a good 3 months as I would go back periodically and check the order. I of course forgot about this order because there were more pressing issues in my life, but now BAM has blamed me for not reaching out to customer service to cancel the order but I thought I wasn't able to since it was in processing.

DO NOT order from them. They are a horrible company with the worst customer service ever.

Double charge and won’t refund in timely manner, say let your bank handle it.

I’ll handle it and NEVER ORDER FROM YOU AGAIN.

This one of the most screwed up ways of order books you love.

First is that when I tried to cancel my order they said they cannot do then i did investigation about this company and i found their hep which is six zero seven⁴³⁸³⁴⁹⁸customer care was very nice and helpful person who helped me and you can count on her at any time

Ordered 6 books in May and June (2 separate orders) and only 1 order showed up. The box was EMPTY! They said they ordered a replacement that had not arrived after 6 weeks (but Amazon has the book in stock for prime delivery). The replacement never came. Not sure how a store that sells BOOKS can’t seem to get an order completed. Will not order from them EVER again. Still waiting on a book that has been ordered by BAM for over a month.

This store and website are absolutely horrible. It says that the books I wanted were in stock at store in my area but that was a lie. I drove there twice in two days because the website said the books were in stock. Neither time were they on shelf. Didn't ask for help I was so disgusted with this store and website.

I ordered a very hard to find book 2 weeks ago. It was in guest mode because I had no time to make a account. I purchased free shipping, It claims to have delivery that takes 3-5 business days. 1week later I wanted to check on my delivery, But what is this? I can’t because I didn’t create a account. And even if I do try it says Your email is invalid so here I am 2 weeks later I hope BAM learns a lesson

They say things are in-stock but they never are, and even if they're in stock, you're put in a waiting list for that item, so you're not even guaranteed to get the item that YOU purchased. Their system is unique and frankly; really stupid. I bought a manga box set from them and the listing just magically disappears from their website and they don't even give me email notifications as to why this is. Customer support is useless and garbage as well. Don't even bother with this company. They're not a scam, but the way they distribute books is really scummy and their communication is a solid 0/10. Don't recommend to anyone else at all, you're better off going to their in person stores. The online experience is something I don't want anyone else to experience.

this company is terrible. i ordered books back in early may and they still havent shipped even though the estimated date was may 18th. i cant even cancel the order. they're scammers, do not purchase ANYTHING from here. if i could give 0 i would

If I could give this business thumbs down 👎 had to give a star to leave review. The website showed customer service doesn't close until 7pm Central time. I tried calling at 6pm Eastern they were already closed. After some lady named Sarah transferred me to a closed department. Have tried to reset password 5x still can't access an account that shouldn't be active. So freaking done with these characters

Ok Everyone Books a Million is not a scam i order a book and it arive even though i got double charged is was worth it