Been using boomerang carnets for several years now. The service is always timely, efficient and smooth. Very happy with their service
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick responsive and efficient. Where some other carnet providers will require a number of phone calls and emails and then take 5 days to raise the carnet; boomerant (aka Liverpool Chamber of Comme... See more
Company replied
Have used Boomerang Carnets multiple times, nothing is too much trouble for them! From need advice and additional paperwork at Weekends, Late nights nothing is too much trouble! They will alway... See more
Company replied
Very friendly, helpful and prompt, carnet arrived next day even though it was a Saturday
Company replied
Company details
Written by the company
We specialize in ATA Carnets, The Merchandise Passport, an internationally accepted Customs document for boomerang freight aka temporary exports. Examples of boomerang freight include sales samples, demo equipment, trade show booths, repair tools & presentation equipment. Temporarily exported merchandise or goods pass duty and tax free into 87+ carnet countries/territories for up to a year with a Carnet. Carnets also serve as registration with HM Customs upon re-entry into the U.K. Specialists provide support and in-depth knowledge on all aspects of carnet usage, 24/7.
Contact info
52-56 Leadenhall Street, 4th Floor, EC3A 2EB, London, United Kingdom
- 0808 189 3400
- cehw@boomerangcarnets.co.uk
- www.boomerangcarnets.co.uk
4.8
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication.
Great communication.
quick process and quick delivery, guidance is available if needed.
February 23, 2023
Reply from boomerang carnets UK
Dear Ed,
Thank you very much for your business!
boomerang carnets appreciates it and your 5-stars, as well! Thank you.
We're pleased you're satisfied because your customer experience is very important to us. We want the process of getting your carnet to be easy and it looks like it was - great!
Safe travels and many happy returns,
Moira (mwilson@boomerangcarnets.co.uk)
Prompt attention to my needs
February 22, 2023
Reply from boomerang carnets UK
Dear Roy,
Thank you very much for your business!
boomerang carnets appreciates it very much and your 5-star rating, as well. Thank you.
Your customer experience is very important to us, and we're pleased you are satisfied.
We hope your travels are smooth and your trip a success.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
Reply from boomerang carnets UK
Dear Milena,
Thank you very much for your business.
boomerang carnets appreciates it very much and your 5-star rating is amazing, too! Thank you.
Thank you for recommending our service. We rely on word-of-mouth quite a bit and your recommendation means everything to us.
We hope your travels are smooth and the trip a success.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
Instructions not at all clear
7th April - Having spoken to Boomerang recently I am happy to say that we have come to an agreement with which I am very pleased. It turns out that the paperwork that was provided with the carnet, which caused all of my issues, was provided by default by The London Chamber of Commerce. I have addressed them directly with my previous comments and await their response…..
Sorry to Boomerang.
Speed of processing was extremely good, so no complaints there. The main issue that I had was the clarity of the instructions on how to finish the carnet off and how to use it. I understand that these instructions come from the London Chamber of Commerce, so I am taking this up with them. Why, oh why, can't these things be written in plain English!!? Even the people that issue them don't fully understand them and nor do the border authorities.
Available 24/7 for guidance would appear to be not quite true. I called spoke to an agent who was to call me back with further advice. I received no such call and was told when I did speak to him on my return to the UK that, "he didn't call me back because he could not find an answer to my question".
Having spoken to Boomerang recently I am happy to say that we have come to an agreement with which I am very pleased. The paperwork that was provided with the carnet, which caused all of my issues, was provided by The London Chamber of Commerce and not Boomerang
January 26, 2023
Reply from boomerang carnets UK
Dear Graeme,
I'm sorry to hear you experienced difficulty with your carnet. I'm waiting to receive details from the person who assisted you and hope that will shed some light on your situation. For situations like those you had, we are available 24/7 to assist you. I'm very sorry if that wasn't made clear.
I expect to know more tomorrow and will expand on my reply here.
Sincerely,
Moira (mwilson@boomerangcarnets.co.uk)
20/2 - Graeme, I've learned you had a conversation with your issuer since writing your review. I expect that conversation shed more light on the problems you experienced. I'm very sorry your understanding of the instructions wasn't optimal. Please give us a call if you feel the situation remains unresolved. Moira
Graeme, please call Monika 0808 189 3400. She is our Vice President of Global Carnet Operations and is waiting to take your call. Moira
5/4/2023 - Graeme, I'm happy to learn that further to your discussions with Monika Jadeszko, we were able to make adjustments to your account. We're hoping that additional clarification will be useful for your next carnet and we look forward to working with you again in the future. Moira
Incredible customer service
Incredible customer service - absolutely 5*
Very competitive pricing. Would highly recommend. Thank you so much Ben & Eric for helping our tiny team with this carnet.
February 9, 2023
Reply from boomerang carnets UK
Dear HAOF,
Thank you very much for your business!
boomerang carnets appreciates it and your 5-star rating, as well. Thank you.
Thank you for mentioning Eric and Ben's assistance! Your customer experience is very important to us, and we're pleased they made it "incredible". Thank you for the recommendation - wow! You've made our day.
Many Happy Returns,
Moira (mwilson@boomerangcarnets.co.uk)
fast and professional service
February 7, 2023
Reply from boomerang carnets UK
Dear Pedro,
Thank you very much for your business, it is very important to us. boomerang carnets appreciates your 5-star rating very much and are pleased your customer experience was more than satisfactory.
Moira (MWilson@boomerangcarnets.co.uk)
I was helped every step of the way and…
I was helped every step of the way and always got quick responses. Especially with us being a bit of a complicated case... A big thanks to Zack, he was brilliant. Thanks!
February 9, 2023
Reply from boomerang carnets UK
Dear Jessica,
Thank you very much for your business!
boomerang carnets appreciates your 5-star rating - wow! Your customer experience is very important to us, and we make a point to provide "help every step of the way".
We're available throughout the validity of your carnet and beyond! Call us, we're here. And, please come back when you need another.
Thank you for mentioning Zack's assistance!
Many Happy Returns,
Moira, mwilson@boomerangcarnets.co.uk
Carney for Canada
Eric who looked after us was extremely helpful and efficient. He made the process extremely painless. Excellent
February 4, 2023
Reply from boomerang carnets UK
Dear Meabh,
Thank you very much for your business!
boomerang carnets appreciates it very much and your 5-star rating is wonderful, as well.
Thank you for mentioning Eric's assistance. We're pleased your customer experience was "extremely painless" - LOL
Hope you have a successful trip and,
Many Happy Returns,
Mwilson@boomerangcarnets.co.uk (Moira)
Excellent service
Excellent service, fast and efficient. My carnet providers of choice!
February 3, 2023
Reply from boomerang carnets UK
Dear David,
Thank you very much for your business! boomerang carnets appreciates it very much and your 5-star review is so kind. We're pleased your customer experience was "excellent" and look forward to assisting you in the future.
Many Happy Returns,
MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear Kevin,
Thank you very much for your business! boomerang carnets appreciates it very much and your 5-star review is wonderful! Thank you.
We're pleased you had an "excellent" customer experience. Please come back the next time you need a carnet.
Many Happy Returns,
MWilson@boomerangcarnets.co.uk (Moira)
Reply from boomerang carnets UK
Dear James,
Thank you very much for your business! boomerang carnets appreciates your 5-star review, as well! We're pleased your customer experience was "excellent" - thank you for letting us know.
We're here if you need us. Safe travels,
Moira@ATACarnet.com
Reply from boomerang carnets UK
Dear Greig,
Thank you very much for your business! Your 5-star service review means the world to us - thank you!
boomerang carnets is pleased your customer experience was "great" and hope you'll return when you need another carnet.
Smooth travels, safe trip, and many happy returns,
Mwilson@boomerangcarnets.co.uk (Moira)
Really speedy service as usual
Really speedy service as usual, clear concise instruction. Info sent yeaterday and received carnet this morning. Well done!
January 17, 2023
Reply from boomerang carnets UK
Dear Simon,
Thank you very much for your business! boomerang carnets appreciates your 5-star review very much. It means a great deal to us.
We're pleased we could provide your carnet quickly and are glad the instructions were clear. We strive to make your customer experience a good one.
We hope your travels are smooth and the trip a success!
Many Happy Returns,
Moira@ATACarnet.com
Eric was extremely helpful and helped…
Eric was extremely helpful and helped us understand the carnet process. Highly recommended!
December 1, 2022
Reply from boomerang carnets UK
Dear Carl,
Thank you very much for your 5-star review! boomerang carnets appreciates your feedback.
Thank you for mentioning Eric's assistance. We're so pleased you were assisted by our 30-year veteran of carnet use for international media production! Thank you for recommending us to others.
Your business is very important to us. We hope your travels are smooth and the trip a success!
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
Awesome support and help for a complex…
Awesome support and help for a complex situation.
November 9, 2022
Reply from boomerang carnets UK
Dear Henry,
Thank you very much for the 5-star rating and review - boomerang carnets appreciates your feedback very much and we're happy to have helped you!
Your business is very important to us. If you need further assistance, we are available.
We hope your travels are smooth and the trip a success.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
great service provided and excellent…
great service provided and excellent prompt corrispondence with staff and simplified process alot
October 26, 2022
Reply from boomerang carnets UK
Thank you very much!
Reply from boomerang carnets UK
Thank you very much for your review and 5-star rating! boomerang carnets is pleased we could guide you through the difficulties.
Hopefully your travels are smooth and the trip a success.
Your business is very important to us and we're happy your customer experience was satisfactory.
Many Happy Returns,
Moira@ATACarnet.com
everything about it was great
everything about it was great
very friendly and professional staff
April 2, 2022
Reply from boomerang carnets UK
Dear Ian,
Thank you very much for your 5-star rating and review!
boomerang carnets appreciates your business very much and we're pleased you had a "great" customer experience.
We hope you have a successful trip and won't hesitate to contact us if you have questions while traveling. We're here.
Many Happy Returns,
Mwilson@boomerangcarnets.co.uk (Moira)
great service and really really helpful
January 21, 2022
Reply from boomerang carnets UK
Dear Sammy,
Thank you very much for your 5-star rating and review! boomerang carnets is pleased you had a "great" and "really helpful" customer experience.
We understand how busy you are and appreciate your taking time to provide feedback. Thank you!
Sammy, your business is very important to us and we hope you'll come back whenever you need a carnet in the future. Have a successful and safe trip.
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
I HAVE NEVER HAD TO APPLY FOR A CARNET…
I HAVE NEVER HAD TO APPLY FOR A CARNET BEFORE, THE SYSTEM IN PLACE WAS INFORMATIVE, SUPPORTIVE AND EASY TO FOLLOW
January 19, 2022
Reply from boomerang carnets UK
Hi Joshua,
Many thanks for the 5-star rating and review! Wow! boomerang carnets is pleased you found the process of applying for your carnet efficient.
Thank you for taking time to provide feedback. We rely on it to improve a sometimes complex experience.
Have a successful, safe trip and,
Many Happy Returns,
mwilson@boomerangcarnets.co.uk (Moira)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.