Probably one of the most helpful companies ive dealt with, of late. Parcel force lost the parcel, and didnt deliver. The team over at Booth and Booth went to alot of effort, to chase and track it seen... See more
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I can only reiterate, in unison with the other feedback here, how exceedingly pleased and pleasantly surprised I have been, by the quality of product and good old fashioned customer service with a v... See more
Customer service is poor. You will get either a slow response or no response at all. (And the reason I had to email them at all was the lack of info on the website regarding their own items). A major... See more
I would like to say a great big thank you to Joan for all her help in the purchasing and delivery of a special gift. Her lovely manner and caring attitude has made all the difference, she kept in tou... See more
Company details
Written by the company
A small family business selling unique semi-precious gemstone jewellery set in sterling silver and Italian sterling silver chains, necklaces, bracelets & earrings. We hand pick our gemstones and much of our Italian jewellery is exclusive to Booth and Booth.
Contact info
4.2
Great
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Probably the worst company ive ever dealt with
Probably one of the most helpful companies ive dealt with, of late. Parcel force lost the parcel, and didnt deliver. The team over at Booth and Booth went to alot of effort, to chase and track it seen for me. Ive since received it, and it's a lovely piece of jewellery. Great conpany, will hsppily desl with them agaib
June 4, 2026
Unprompted review
Absolutely fantastic service …
Absolutely fantastic customer service and superb quality item received. This company always delivers and has some absolutely lovely items. Highly recommended.
January 13, 2026
Unprompted review
Customer service is poor
Customer service is poor. You will get either a slow response or no response at all. (And the reason I had to email them at all was the lack of info on the website regarding their own items). A major area for improvement!
October 28, 2025
Unprompted review
Ordered and arrived really fast
Ordered and arrived really fast. Great comms and very helpful. Have used twice now and will again.
July 29, 2023
Unprompted review
Excellent product, great service.
I've just received my first order from BoothandBooth and am delighted with the quality of the product, also with the service.
Would recommend.
February 3, 2023
Unprompted review
The jewelry is great
The jewelry is great. Bought earrings for my granddaughter to match the bracelet my son bought for her 18th birthday from this shop.
The delivery was exceptional. Arrived next day.
January 13, 2023
Unprompted review
Ordered a bracelet for a friends…
Ordered a bracelet for a friends birthday , arrived very quickly ,absolutely lovely.
I’m sure she will love it if not I will .thank you
November 3, 2022
Unprompted review
Trustworthy company (from a genuine buyer)
Got my 6mm diamond cut rope chain quick and securely. Great quality chain, looks really shiny and the weight is near enough similar to the described weight, just half a gram off (not that deep). Thanks for the great, stress-free service.
October 4, 2022
Unprompted review
Top quality
I have had two chains from Joan now, both rollerball, one 2.5mm and one 4mm. They are top quality and very well made, sturdy and look lovely with my pendants. Customer service is excellent and she is always very helpful, delivery is always quick. Highly recommend
July 25, 2022
Unprompted review
Reply from BoothandBooth.co.uk
So glad you're enjoying your chains, Lucy! Thank you for this and anytime you need us in the future, we'll be delighted to hear from you. In the meantime, all the very best.
I ordered a bracelet with this company…
I ordered a bracelet with this company and loved it. However, I had one problem with it. I contacted Joan and in the next two days the bracelet was replaced with a new one. The bracelet is beautiful and Zi am very impressed with the customer service. I can see this becoming my new ‘go to’ company for jewellery in the future. Thank you Joan.
July 12, 2022
Unprompted review
Reply from BoothandBooth.co.uk
You're most welcome, Jane. We appreciate your feedback. We do everything possible to make sure our customers are completely happy but occasionally things go wrong - that's life! We'll be delighted to hear from you anytime you fancy a new piece of jewellery.
I cannot recommend this company enough
I cannot recommend this company enough, not only for the exceptional products but for the customer service. I ordered the silver 2mm diamond cut box chain and it is stunning.
May 26, 2022
Unprompted review
Reply from BoothandBooth.co.uk
Many thanks for your warm appreciation, Trina! We're thrilled you love your chain and enjoyed shopping with us. All the best!
Great on price, service and quality!
I am genuinely lost for words. Joan is a sweetheart and has made the transaction a very smooth process. I decided to go for the purchase after reading the "about us" which really resonated with me. I wish you and your business all the very best and will definitely make a revisit in the near future :) Amazing all round and definitely recommended!
March 29, 2022
Unprompted review
Reply from BoothandBooth.co.uk
Thank you so much! Enjoy your jewellery and we look forward to welcoming you back in the future. All the best to you.
High quality
Speedy service, excellent communication and exceeded my expectations
March 25, 2022
Unprompted review
Reply from BoothandBooth.co.uk
Thank you, Do. It was our pleasure. We hope you'll shop with us again!
It was my first purchase from Booth and…
It was my first purchase from Booth and Booth. However it was of exceptional quality. I bought a silver chain from them. It was of exceptional quality and the chain was fit for purpose. It was a replacement chain to hold my gemstone pendants. The customer service from when I placed the order to the end was absolutely brilliant. I will be purchasing other items in due time from them.
March 19, 2022
Unprompted review
Reply from BoothandBooth.co.uk
Thank you, Anne. We're so pleased the snake chain hit the spot and is suitable for all your pendants. We'll be delighted to hear from you anytime.
Really pleased with my purchase
Really pleased with my purchase, fantastic customer service and communication, very happy, I definitely recommend and would use them again.
March 1, 2022
Unprompted review
Reply from BoothandBooth.co.uk
Thank you so much, Rob. I'm glad the chain was a success and if ever we can help in the future, please come back!
Gorgeous Jewellery
I have bought several items of jewellery from BoothandBooth, over the years, and have never been disappointed.
Their collections are superb and I always seem to find exactly what I am looking for, either as personal items, or gifts. Thank you Joan and your Team for an exceptional service.
December 14, 2021
Unprompted review
Reply from BoothandBooth.co.uk
Thank you, Hilary. We appreciate your business and loyalty! I'm so pleased the latest earrings have hit the spot. Enjoy wearing them. Happy Christmas from Booth and Booth.
Excellent service and products
Excellent service and products. I love my new silver ball chain! I highly recommend them! Thank you so much BoothandBooth! You guys are awesome!
October 28, 2021
Unprompted review
Reply from BoothandBooth.co.uk
Thanks so much Ned. We're glad you're enjoying your new chain. Anytime you need us in the future, we'd love to hear from you.
Great service, definitely recommend!
Ordered a 20” sterling silver rope chain for my son, chose this company as the price was excellent and the reviews were good. Received an email the next day saying my order was being dispatched and I received it a few days later. Chain was really nicely packaged and there was a personal thank you note from Joan. My son was very happy with the chain, it’s lovely and sparkly! Thank you!
August 22, 2021
Unprompted review
Reply from BoothandBooth.co.uk
Thank you, Tracy. I'm so pleased the chain was a success with your son. If you ever need us in the future, please come back! All the best, Joan
Great communication
Excellent product. Outstanding customer service. Will recommend to others.
March 20, 2021
Unprompted review
Reply from BoothandBooth.co.uk
Thank you, Gill and thanks also for recommending us. We appreciate it! Joan
Excellent quality and superb customer service
Customer service was excellent. Owner emailed promptly concerned the address was incorrect but it was fine and the item was sent out immediately after.
Beautiful jewellery!
February 22, 2021
Unprompted review
Reply from BoothandBooth.co.uk
It's our pleasure, Caits and thank you very much for your appreciative comments. Best wishes, Joan
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